My PC Keeps freezing/crashing while gaming

[crashfreeze]

Okay, I cleared a bunch of stuff here’s my new speccy: http://speccy.piriform.com/results/K...h5ChrqenFHAnyz

[ATTACH type=“full”]7343[/ATTACH]

[phillpower2]

You now need to get Windows fully up to date, we are currently up to version 20H2 while you are still two versions back at 1909 so have those missing updates + the entire version 2004, lot of missing updates there so it may be worth seeing if you can do an in place upgrade, see info here Windows 10 October 2020 Update

[crashfreeze]

Okay, currently updating windows

[phillpower2]

Please, no need to post back unless it is to provide an update or ask a question etc.

[crashfreeze]

Okay, my Windows is up to date now, here’s the new speccy: http://speccy.piriform.com/results/G...0MxrIdhRaNCO06

[phillpower2]

RAM
32.0GB Dual-Channel Unknown @[COLOR=rgb(184, 49, 47)] 1066MHz (15-15-15-36)

Your RAM is running too slow for the CPU, go into the BIOS and manually set it to run at 2933MHz which according to the AMD specs here is the most appropriate speed.

Power Profile
Active power scheme: [COLOR=rgb(184, 49, 47)]High performance

Change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

Test by using the computer as you normally would, post back with an update for us when you are ready.[/COLOR][/COLOR]

[crashfreeze]

I did both of these changes, but unfortunately they weren’t the fix (game froze after about 25 minutes), here’s the updated speccy in case I missed anything: http://speccy.piriform.com/results/S...d6uqwhlFX8qQe1

[crashfreeze]

It seems I didn’t manually set the ram properly, will retry this now

[crashfreeze]

Nevermind, I think it is correct

[phillpower2]

What was the game and did you check the temperatures.

The following checks will need to be done twice with the first time being done as soon as Windows has booted after the PC has been disconnected from the power outlet overnight.

Download Speedfan and install it. Once it’s installed, run the program and post here any information it shows, don`t worry if you do not get the same info though.

http://artellos.geekstogo.com/speedfan.png

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Attach file to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[crashfreeze]

Hi, here’s the speedfan results almost immediately after turning on my PC after unplugging it overnight: [ATTACH type=“full”]7354[/ATTACH]

And here is the HWMonitor comparison done straight after:

[ATTACH type=“full”]7355[/ATTACH]
[ATTACH type=“full”]7356[/ATTACH]

[crashfreeze]

The freezing happens on graphically ‘heavy’ games, (Red Dead Redemption 2, GTAV, DayZ etc), but I’ve also had it happen once or twice when opening Photoshop, but far less frequent (I think it only happened on Photoshop when I turned down voltages when trying to underclock).

[phillpower2]

With the exception of the DRAM voltage being marginally high everything looks good.

Only thing that we can do now is wait on the arrival of the new PSU I`m afraid.

[crashfreeze]

Okay, thanks for the help so far, let’s hope the PSU works some magic.

Those readings were with no programs running, do you want me to send the stats with a game running? I think temperature may be a likely culprit; I tested playing with the side panel off the case and I was able to play for slightly longer without a crash (might’ve just been coincidence).

I’ll keep testing, and update you once I’ve got the new PSU in.

[phillpower2]

It was going to be suggested that you do some gaming, run the checks again and post new screenshots for us but the readings being what they should be I’m not sure it would be worthwhile, feel free to do so and we will take a look though.

[COLOR=rgb(44, 130, 201)]NB: Reason for the above is because we cannot obtain any internal temp readings for the PSU which is the only suspect atm.[/COLOR]