Weird "rubberbanding" in CS:GO

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  • rdog065
    PCHF Member
    • Oct 2016
    • 10

    #1

    Weird "rubberbanding" in CS:GO

    Heres a short video showcasing whats happening with netgraph enabled

    I don’t know what to do about this issue. Its been happening for probably 4 months now and its gotten so bad to the point where I just quit CS:GO due to my frustration but I’m back at it trying to fix this.

    I haven’t seen other posts about this error anywhere, and a quick summary of the issue is every maybe 40-60 seconds I will lag back in position to where I was about maybe 1-4 seconds prior. My ping and packetloss are consistent, and I have this issue ONLY in CS:GO over ALL servers, community and official. I have also tested this at 2 houses on the same machine on 2 different wifi networks and it’s consistent so that leads my to believe its my machine, but I don’t know what it is.

    Heres an imgur album with my dxdiag data. [MEDIA=imgur]a/j4AlA[/MEDIA]

    If more info is needed just ask, will be checking back on this thread frequently, and honestly I am just so frustrated with this issue and I just want to get back to playing games and having fun.
  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7045

    #2
    Welcome to PCHF. Let’s take a look at a bit of information from your machine, so I can get the ball rolling on solving your issue.

    Please download MINITOOLBOX and run it.

    Checkmark following boxes:

    Flush DNS
    Reset FF proxy Settings
    Reset Ie Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)

    Click Go post the result.

    Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
    After the scan is finished then click on File>>>>>>>>>>>Save
    The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
    in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

    Comment

    • rdog065
      PCHF Member
      • Oct 2016
      • 10

      #3
      Thanks for the hasty reply
      Heres a pastebin of the results from minitoolbox MiniToolBox by Farbar Version: 17-06-2016Ran by Ryan (administrator) on 21-10 - Pastebin.com
      MiniToolBox by Farbar Version: 17-06-2016
      Ran by Ryan (administrator) on 21-10-2016 at 19:52:55
      Running from ā€œC:\Users\Ryan\Downloadsā€
      Microsoft Windows 7 Home Premium Service Pack 1 (X64)
      Model: Alienware 17 Manufacturer: Alienware
      Boot Mode: Normal


      ========================= Flush DNS: ===================================

      Windows IP Configuration

      Successfully flushed the DNS Resolver Cache.

      ========================= IE Proxy Settings: ==============================

      Proxy is not enabled.
      No Proxy Server is set.

      ā€œReset IE Proxy Settingsā€: IE Proxy Settings were reset.

      ========================= FF Proxy Settings: ==============================

      ā€œReset FF Proxy Settingsā€: Firefox Proxy settings were reset.

      ========================= Hosts content: =================================
      ========================= IP Configuration: ================================

      Broadcom 802.11ac Network Adapter = Wireless Network Connection 2 (Connected)
      Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
      TAP-Windows Adapter V9 = Local Area Connection 4 (Media disconnected)
      [HEADING=1]----------------------------------[/HEADING]
      [HEADING=1]IPv4 Configuration[/HEADING]
      [HEADING=1]----------------------------------[/HEADING]
      pushd interface ipv4

      reset
      set global icmpredirects=enabled

      popd
      [HEADING=1]End of IPv4 configuration[/HEADING]
      Windows IP Configuration

      Host Name . . . . . . . . . . . . : Ryan-PC
      Primary Dns Suffix . . . . . . . :
      Node Type . . . . . . . . . . . . : Hybrid
      IP Routing Enabled. . . . . . . . : No
      WINS Proxy Enabled. . . . . . . . : No
      DNS Suffix Search List. . . . . . : hsd1.co.comcast.net.

      Wireless LAN adapter Wireless Network Connection 2:

      Connection-specific DNS Suffix . : hsd1.co.comcast.net.
      Description . . . . . . . . . . . : Broadcom 802.11ac Network Adapter #2
      Physical Address. . . . . . . . . : 24-0A-64-B7-AC-56
      DHCP Enabled. . . . . . . . . . . : Yes
      Autoconfiguration Enabled . . . . : Yes
      IPv6 Address. . . . . . . . . . . : 2601:280:4900:7ce0:1c78:e029:5e48:1a4c(Preferred)
      Temporary IPv6 Address. . . . . . : 2601:280:4900:7ce0:b9c6:f803:5833:6566(Preferred)
      Link-local IPv6 Address . . . . . : fe80::1c78:e029:5e48:1a4c%22(Preferred)
      IPv4 Address. . . . . . . . . . . : 192.168.0.42(Preferred)
      Subnet Mask . . . . . . . . . . . : 255.255.255.0
      Lease Obtained. . . . . . . . . . : Friday, October 21, 2016 5:02:39 PM
      Lease Expires . . . . . . . . . . : Saturday, October 22, 2016 6:48:28 PM
      Default Gateway . . . . . . . . . : fe80::a263:91ff:fe4d:245a%22
      192.168.0.1
      DHCP Server . . . . . . . . . . . : 192.168.0.1
      DHCPv6 IAID . . . . . . . . . . . : 488901220
      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-AE-0A-04-F0-1F-AF-36-79-D0
      DNS Servers . . . . . . . . . . . : 2001:558:feed::1
      2001:558:feed::2
      75.75.75.75
      75.75.76.76
      NetBIOS over Tcpip. . . . . . . . : Enabled

      Ethernet adapter Local Area Connection 4:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : TAP-Windows Adapter V9
      Physical Address. . . . . . . . . : 00-FF-EB-B2-9C-0B
      DHCP Enabled. . . . . . . . . . . : Yes
      Autoconfiguration Enabled . . . . : Yes

      Ethernet adapter Bluetooth Network Connection:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
      Physical Address. . . . . . . . . : 24-0A-64-B5-BA-9A
      DHCP Enabled. . . . . . . . . . . : Yes
      Autoconfiguration Enabled . . . . : Yes

      Tunnel adapter Local Area Connection* 14:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Microsoft 6to4 Adapter
      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
      DHCP Enabled. . . . . . . . . . . : No
      Autoconfiguration Enabled . . . . : Yes

      Tunnel adapter Teredo Tunneling Pseudo-Interface:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
      DHCP Enabled. . . . . . . . . . . : No
      Autoconfiguration Enabled . . . . : Yes

      Tunnel adapter isatap.hsd1.co.comcast.net.:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . : hsd1.co.comcast.net.
      Description . . . . . . . . . . . : Microsoft ISATAP Adapter
      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
      DHCP Enabled. . . . . . . . . . . : No
      Autoconfiguration Enabled . . . . : Yes

      Tunnel adapter isatap.{EBB29C0B-C4B9-4AC6-B420-4CB19CC2DA53}:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
      DHCP Enabled. . . . . . . . . . . : No
      Autoconfiguration Enabled . . . . : Yes

      Tunnel adapter isatap.{0DA2C0AF-CF9D-43EB-A2A2-D3020E1ECE4D}:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
      DHCP Enabled. . . . . . . . . . . : No
      Autoconfiguration Enabled . . . . : Yes
      Server: cdns01.comcast.net
      Address: 2001:558:feed::1

      Name: google.com
      Addresses: 2607:f8b0:400f:803::200e
      216.58.217.46

      Pinging google.com [2607:f8b0:400f:803::200e] with 32 bytes of data:
      Reply from 2607:f8b0:400f:803::200e: time=12ms
      Reply from 2607:f8b0:400f:803::200e: time=12ms

      Ping statistics for 2607:f8b0:400f:803::200e:
      Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 12ms, Maximum = 12ms, Average = 12ms
      Server: cdns01.comcast.net
      Address: 2001:558:feed::1

      Name: yahoo.com
      Addresses: 2001:4998:c:a06::2:4008
      2001:4998:44:204::a7
      2001:4998:58:c02::a9
      98.138.253.109
      206.190.36.45
      98.139.183.24

      Pinging yahoo.com [2001:4998:58:c02::a9] with 32 bytes of data:
      Reply from 2001:4998:58:c02::a9: time=66ms
      Reply from 2001:4998:58:c02::a9: time=68ms

      Ping statistics for 2001:4998:58:c02::a9:
      Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 66ms, Maximum = 68ms, Average = 67ms

      Pinging 127.0.0.1 with 32 bytes of data:
      Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
      Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
      [HEADING=1]Ping statistics for 127.0.0.1:
      Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 0ms, Maximum = 0ms, Average = 0ms[/HEADING]
      [HEADING=1]Interface List
      22…24 0a 64 b7 ac 56 …Broadcom 802.11ac Network Adapter #2
      21…00 ff eb b2 9c 0b …TAP-Windows Adapter V9
      14…24 0a 64 b5 ba 9a …Bluetooth Device (Personal Area Network)
      1…Software Loopback Interface 1
      12…00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
      16…00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
      23…00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
      18…00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
      19…00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3[/HEADING]
      [HEADING=1]IPv4 Route Table[/HEADING]
      [HEADING=1]Active Routes:
      Network Destination Netmask Gateway Interface Metric
      0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.42 20
      127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
      127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
      127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
      192.168.0.0 255.255.255.0 On-link 192.168.0.42 276
      192.168.0.42 255.255.255.255 On-link 192.168.0.42 276
      192.168.0.255 255.255.255.255 On-link 192.168.0.42 276
      224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
      224.0.0.0 240.0.0.0 On-link 192.168.0.42 276
      255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
      255.255.255.255 255.255.255.255 On-link 192.168.0.42 276[/HEADING]
      Persistent Routes:
      None
      [HEADING=1]IPv6 Route Table[/HEADING]
      [HEADING=1]Active Routes:
      If Metric Network Destination Gateway
      22 276 ::/0 fe80::a263:91ff:fe4d:245a
      1 306 ::1/128 On-link
      22 276 2601:280:4900:7ce0::/60 fe80::a263:91ff:fe4d:245a
      22 28 2601:280:4900:7ce0::/64 On-link
      22 276 2601:280:4900:7ce0:1c78:e029:5e48:1a4c/128
      On-link
      22 276 2601:280:4900:7ce0:b9c6:f803:5833:6566/128
      On-link
      22 276 fe80::/64 On-link
      22 276 fe80::1c78:e029:5e48:1a4c/128
      On-link
      1 306 ff00::/8 On-link
      22 276 ff00::/8 On-link[/HEADING]
      Persistent Routes:
      None
      ========================= Winsock entries =====================================

      Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
      Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
      Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
      Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
      Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
      Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
      Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
      Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
      x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
      x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
      x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
      x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
      x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
      x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
      x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
      x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
      x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

      ========================= Event log errors: ===============================
      [HEADING=1]Application errors:[/HEADING]
      Error: (10/21/2016 07:19:23 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.

      Error: (10/21/2016 06:19:23 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.

      Error: (10/21/2016 05:19:23 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.

      Error: (10/21/2016 05:02:40 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.

      Error: (10/21/2016 05:02:40 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.

      Error: (10/21/2016 05:02:40 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.

      Error: (10/21/2016 05:02:39 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.

      Error: (10/21/2016 05:02:38 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.

      Error: (10/21/2016 05:02:38 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.

      Error: (10/21/2016 05:02:38 PM) (Source: VNC Server) (User: )
      Description: FeatureLicensing: No valid license installed.
      [HEADING=1]System errors:[/HEADING]
      Error: (10/20/2016 07:16:26 PM) (Source: Schannel) (User: NT AUTHORITY)
      Description: A fatal error occurred when attempting to access the SSL client credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10003.

      Error: (10/20/2016 03:57:54 PM) (Source: Schannel) (User: NT AUTHORITY)
      Description: A fatal error occurred when attempting to access the SSL client credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10003.

      Error: (10/20/2016 03:57:49 PM) (Source: BTHUSB) (User: )
      Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

      Error: (10/20/2016 03:57:42 PM) (Source: Service Control Manager) (User: )
      Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the vncserver service.

      Error: (10/18/2016 05:33:11 PM) (Source: Schannel) (User: NT AUTHORITY)
      Description: A fatal error occurred when attempting to access the SSL client credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10003.

      Error: (10/16/2016 07:49:59 PM) (Source: Service Control Manager) (User: )
      Description: The Steam Client Service service failed to start due to the following error:
      %%1053 = The service did not respond to the start or control request in a timely fashion.

      Error: (10/16/2016 07:49:59 PM) (Source: Service Control Manager) (User: )
      Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

      Error: (10/16/2016 07:40:02 PM) (Source: Schannel) (User: NT AUTHORITY)
      Description: The following fatal alert was received: 70.

      Error: (10/16/2016 07:39:22 PM) (Source: DCOM) (User: NT AUTHORITY)
      Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

      Error: (10/16/2016 07:38:16 PM) (Source: Service Control Manager) (User: )
      Description: The Razer Game Scanner service failed to start due to the following error:
      %%5 = Access is denied.
      [HEADING=1]Microsoft Office Sessions:[/HEADING]
      Error: (10/21/2016 07:19:23 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      Error: (10/21/2016 06:19:23 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      Error: (10/21/2016 05:19:23 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      Error: (10/21/2016 05:02:40 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      Error: (10/21/2016 05:02:40 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      Error: (10/21/2016 05:02:40 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      Error: (10/21/2016 05:02:39 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      Error: (10/21/2016 05:02:38 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      Error: (10/21/2016 05:02:38 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      Error: (10/21/2016 05:02:38 PM) (Source: VNC Server)(User: )
      Description: FeatureLicensingNo valid license installed.

      =========================== Installed Programs ============================

      µTorrent (HKCU...\uTorrent) (Version: 3.4.5.41073 - BitTorrent Inc.)
      3DMark Demo (HKLM-x32...\Steam App 231350) (Version: - Futuremark)
      Accidental Damage Services Agreement (HKLM-x32...{330B7AAD-B2FE-4989-B02A-DDA5A174FCDF}) (Version: 2.0.0 - Dell Inc.)
      Adobe Creative Cloud (HKLM-x32...\Adobe Creative Cloud) (Version: 2.7.0.413 - Adobe Systems Incorporated)
      Adobe Flash Player 23 ActiveX (HKLM-x32...\Adobe Flash Player ActiveX) (Version: 23.0.0.185 - Adobe Systems Incorporated)
      Adobe Photoshop CC 2014 (HKLM-x32...{D7A4F897-B20A-42D0-862D-CB5F6DB7391D}) (Version: 15.0 - Adobe Systems Incorporated)
      Adobe Photoshop CS6 (HKLM-x32...{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
      Adobe Reader XI MUI (HKLM-x32...{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.00 - Adobe Systems Incorporated)
      Aion (HKLM-x32...{B9291CA2-6FA5-44EA-8EE0-923EB32ADAAB}) (Version: 4.0.0.3 - NC Interactive, LLC)
      AlienRespawn - Support Software (HKLM-x32...{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.5.0.0 - Alienware)
      AlienRespawn (HKLM-x32...{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.5.0.0 - Alienware)
      Alienware Command Center (HKLM...{DAED3587-0349-4BF8-8C6B-5DB7BB25CFB5}) (Version: 3.0.29.0 - Alienware Corp.) Hidden
      Alienware Command Center (HKLM-x32...\InstallShield_{DAED3587-0349-4BF8-8C6B-5DB7BB25CFB5}) (Version: 3.0.29.0 - Alienware Corp.)
      Alienware Customer Surveys (HKLM-x32...{9AAA35D1-B21D-4610-BBAE-18FE2D00C3E0}) (Version: 1.11.4124 - Dell Inc.)
      Alienware On-Screen Display (HKLM-x32...{0D69462F-99CC-4F8D-942E-666E21CE59F8}) (Version: 0.33.0.6C - ) Hidden
      Alienware On-Screen Display (HKLM-x32...\InstallShield_{0D69462F-99CC-4F8D-942E-666E21CE59F8}) (Version: 0.33.0.6C - )
      Apple Application Support (32-bit) (HKLM-x32...{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
      Apple Application Support (64-bit) (HKLM...{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
      Apple Mobile Device Support (HKLM...{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
      Apple Software Update (HKLM-x32...{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
      Arc (HKLM-x32...{CED8E25B-122A-4E80-B612-7F99B93284B3}) (Version: 1.0.0.9668 - Perfect World Entertainment)
      Archeage Beta (HKLM-x32...\Glyph Archeage Beta) (Version: - Trion Worlds, Inc.)
      Arma 2 (HKLM-x32...\Steam App 33900) (Version: - Bohemia Interactive)
      Arma 2: Operation Arrowhead (HKLM-x32...\Steam App 33930) (Version: - Bohemia Interactive)
      Audacity 2.0.5 (HKLM-x32...\Audacity_is1) (Version: 2.0.5 - Audacity Team)
      AutoClicker (HKCU...\b08c7e3f5f07f53a) (Version: 2.0.0.22 - Jims Apps)
      AutoHotkey 1.0.48.05 (HKLM-x32...\AutoHotkey) (Version: 1.0.48.05 - Chris Mallett)
      AutoMe (HKLM-x32...{39FC5346-05D2-44C0-B350-CC01A00ED9B4}) (Version: 5.1 - )
      Banctec Service Agreement (HKLM-x32...{BD4B02C1-0271-4D7D-A850-19DE2E5CDF83}) (Version: 2.0.0 - Dell Inc.)
      Battle.net (HKLM-x32...\Battle.net) (Version: - Blizzard Entertainment)
      BattlEye Uninstall (HKLM-x32...\BattlEye for A2) (Version: - )
      BecomeTheGamer (HKCU...\btg) (Version: 1.0.18 - BecomeTheGamer)
      Besiege (HKLM...\Steam App 346010) (Version: - Spiderling Studios)
      Betternet (HKLM-x32...\Betternet) (Version: - )
      Bitcoin Core (32-bit) (HKCU...\Bitcoin Core (32-bit)) (Version: 0.9.3 - Bitcoin Core project)
      Blender (HKLM...\Blender) (Version: 2.71 - Blender Foundation)
      Bonjour (HKLM...{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
      Broadcom 802.11 Network Adapter (HKLM...\Broadcom 802.11 Network Adapter) (Version: 6.30.95.31 - Broadcom Corporation)
      Call of Duty: Modern Warfare 2 - Multiplayer (HKLM-x32...\Steam App 10190) (Version: - Infinity Ward)
      Call of Duty: Modern Warfare 2 (HKLM-x32...\Steam App 10180) (Version: - Infinity Ward)
      CEVO CS:GO Client Beta version 1.0 (HKLM-x32...\CEVO CS:GO Client Beta_is1) (Version: 1.0 - )
      Cheat Engine 6.3 (HKLM-x32...\Cheat Engine 6.3_is1) (Version: - Cheat Engine)
      Cisco EAP-FAST Module (HKLM-x32...{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.) Hidden
      Cisco LEAP Module (HKLM-x32...{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.) Hidden
      Cisco PEAP Module (HKLM-x32...{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.) Hidden
      Clownfish for Skype (HKLM-x32...\Clownfish) (Version: - )
      Cok Free Auto Clicker 3.0 (HKLM-x32...\Cok Free Auto Clicker_is1) (Version: 3.0 - Cok Software)
      Cok Free Mouse Emulator 1.0 (HKLM-x32...\Cok Free Mouse Emulator_is1) (Version: 1.0 - Cok Software)
      CompleteCare Business Service Agreement (HKLM-x32...{83E499FA-E6AA-47F9-80F2-1E0109E49397}) (Version: 2.0.0 - Dell Inc.)
      Counter-Strike: Global Offensive (HKLM...\Steam App 730) (Version: - Valve)
      CPU Thermometer (HKLM-x32...{06EA836D-C7AD-42A0-9C17-47BCDE7E015B}_is1) (Version: - cputhermometer.com)
      Cube World version 0.0.1 (HKLM-x32...{D692A0E0-1BBB-4E9C-826E-4254EE330830}_is1) (Version: 0.0.1 - Picroma)
      DayZ Commander (HKLM-x32...{B3653588-3AC0-4A1D-950F-D96531E84374}) (Version: 0.92.91 - Dotjosh Studios)
      Dell Data Vault (HKLM...{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.9.0 - Dell Inc.) Hidden
      Dell InHome Service Agreement (HKLM-x32...{41AA8F20-FD30-4878-9080-6D5BE575FD41}) (Version: 2.0.0 - Dell Inc.)
      Dell SupportAssist (HKLM...\PC-Doctor for Windows) (Version: 1.3.6855.61 - Dell)
      Dell SupportAssistAgent (HKLM-x32...{27130E51-9555-408B-8134-7BFF54EDE27B}) (Version: 1.3.0.72 - Dell)
      Dell System Detect (HKCU...\73f463568823ebbe) (Version: 6.5.0.6 - Dell)
      DHS Service Agreement (HKLM-x32...{BE7FC743-CC74-4977-82DD-CD4FC7EF74B6}) (Version: 2.0.0 - Dell Inc.)
      Diablo III (HKLM-x32...\Diablo III) (Version: - Blizzard Entertainment)
      Discord (HKCU...\Discord) (Version: 0.0.291 - Hammer & Chisel, Inc.)
      Dolby Home Theater v4 (HKLM-x32...{B26438B4-BF51-49C3-9567-7F14A5E40CB9}) (Version: 7.2.8000.17 - Dolby Laboratories Inc)
      Dota 2 (HKLM-x32...\Steam App 570) (Version: - Valve)
      Dota 2 Workshop Tools Alpha (HKLM-x32...\Steam App 316570) (Version: - )
      Dual-Core Optimizer (HKLM-x32...{9FD6F1A8-5550-46AF-8509-271DF0E768B5}) (Version: 1.1.4.0169 - AMD)
      EMSC (HKLM-x32...{FEF06E73-A519-4510-8CF3-B66041B91D8A}) (Version: 0.0.0.24C - Compal Electronics, Inc.) Hidden
      EPSON Scan (HKLM-x32...\EPSON Scanner) (Version: - Seiko Epson Corporation)
      EPSON WorkForce 645 Series Printer Uninstall (HKLM...\EPSON WorkForce 645 Series) (Version: - SEIKO EPSON Corporation)
      eReg (HKLM-x32...{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
      Fitbit Connect (HKLM-x32...{6A7C2B2E-36A3-4EF5-96C6-708CD090A3AD}) (Version: 1.0.1.5127 - Fitbit Inc.)
      Fraps (remove only) (HKLM-x32...\Fraps) (Version: - )
      Free to Play (HKLM-x32...\Steam App 245550) (Version: - Valve)
      Futuremark SystemInfo (HKLM-x32...{AFBB2F94-A43D-46AD-8F77-66ACB3C71EDF}) (Version: 4.39.552.0 - Futuremark)
      Garry’s Mod (HKLM-x32...\Steam App 4000) (Version: - Facepunch Studios)
      GIMP 2.8.10 (HKLM...\GIMP-2_is1) (Version: 2.8.10 - The GIMP Team)
      Global Ops: Commando Libya (HKLM-x32...\Steam App 200020) (Version: - Spectral Games)
      Glyph (HKLM-x32...\Glyph) (Version: - Trion Worlds, Inc.)
      Google Chrome (HKLM-x32...\Google Chrome) (Version: 53.0.2785.143 - Google Inc.)
      Google Update Helper (HKLM-x32...{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
      Google Update Helper (HKLM-x32...{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
      Grand Theft Auto V (HKLM-x32...\Steam App 271590) (Version: - Rockstar North)
      Gyazo 2.0.2 (HKLM-x32...{6DB8C365-E719-4BA5-9594-10DFC244D3FD}_is1) (Version: - Nota Inc.)
      Happy Cloud Client (HKCU...\HappyCloud) (Version: 4.54 - Happy Cloud, Inc.)
      Heroes of the Storm (HKLM-x32...\Heroes of the Storm) (Version: - Blizzard Entertainment)
      HitmanPro 3.7 (HKLM...\HitmanPro37) (Version: 3.7.14.280 - SurfRight B.V.)
      iExplorer 3.9.11.0 (HKLM-x32...{7FD8B0C1-CDDA-4B4D-A577-B2E3570EA3A3}_is1) (Version: - Macroplant LLC)
      Instant Eyedropper 1.75 (HKLM-x32...\Instant Eyedropper_is1) (Version: - )
      Intel Driver Update Utility (HKLM-x32...{ca4bc3a8-b99c-4416-90d8-351a8ceab458}) (Version: 2.2.0.2 - Intel)
      Intel(R) Driver Update Utility 2.2 (HKLM-x32...{3EE9923D-3045-46AB-9CAA-E375993AEB4A}) (Version: 2.2.0.1 - Intel) Hidden
      Intel(R) Management Engine Components (HKLM-x32...{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.0.1323 - Intel Corporation)
      Intel(R) Processor Graphics (HKLM-x32...{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3496 - Intel Corporation)
      Intel(R) Rapid Storage Technology (HKLM...{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.0.7.1002 - Intel Corporation)
      Intel(R) USB 3.0 eXtensible Host Controller Driver (HKLM-x32...{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.0.0.102 - Intel Corporation)
      iTunes (HKLM...{BFEAB774-C7DC-4032-B05A-DA5F7CB7B365}) (Version: 12.2.2.25 - Apple Inc.)
      Java 7 Update 75 (64-bit) (HKLM...{26A24AE4-039D-4CA4-87B4-2F06417075FF}) (Version: 7.0.750 - Oracle)
      Java 8 Update 25 (64-bit) (HKLM...{26A24AE4-039D-4CA4-87B4-2F86418025F0}) (Version: 8.0.250 - Oracle Corporation)
      Java 8 Update 25 (HKLM-x32...{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
      League of Legends (HKLM-x32...{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.0 - Riot Games) Hidden
      League of Legends (HKLM-x32...\League of Legends 3.0.0) (Version: 3.0.0 - Riot Games)
      Lightshot-5.4.0.1 (HKLM-x32...{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.4.0.1 - Skillbrains)
      Logitech SetPoint 6.61 (HKLM...\sp6) (Version: 6.61.15 - Logitech)
      Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32...\Malwarebytes’ Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
      Microsoft .NET Framework 4.5.2 (HKLM...{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
      Microsoft IntelliPoint 7.0 (HKLM...{C74A84EC-7C5F-4C36-A4A6-381E516D643B}) (Version: 7.0.260.0 - Microsoft)
      Microsoft Office (HKLM-x32...{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
      Microsoft Silverlight (HKLM...{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
      Microsoft Visual C++ 2005 Redistributable (HKLM-x32...{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
      Microsoft Visual C++ 2005 Redistributable (x64) (HKLM...{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
      Microsoft Visual C++ 2005 Redistributable (x64) (HKLM...{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
      Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM...{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
      Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM...{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32...{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32...{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
      Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM...{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
      Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32...{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
      Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32...{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
      Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32...{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
      Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32...{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
      Moonbase Alpha (HKLM-x32...\Steam App 39000) (Version: - Virtual Heroes)
      MorphVOX Junior (HKLM-x32...{E6C7380F-15DD-445E-BA02-B7A180BA0A5A}) (Version: 2.8.1 - Screaming Bee)
      MorphVOX Pro (HKLM-x32...{75B956F9-D72D-4929-B695-120D70E8AEE1}) (Version: 4.4.7 - Screaming Bee)
      MorphVOX Pro (HKLM-x32...{C2548FF5-743B-450F-AFB4-BC0126DA7D74}) (Version: 4.4.6 - Screaming Bee)
      Mozilla Firefox 40.0 (x86 en-US) (HKLM-x32...\Mozilla Firefox 40.0 (x86 en-US)) (Version: 40.0 - Mozilla)
      Mozilla Maintenance Service (HKLM-x32...\MozillaMaintenanceService) (Version: 40.0 - Mozilla)
      MSI Afterburner 4.1.1 (HKLM-x32...\Afterburner) (Version: 4.1.1 - MSI Co., LTD)
      NCSOFT Game Launcher (HKLM-x32...\NCLauncher_NCWest) (Version: - NCSOFT)
      NVIDIA 3D Vision Driver 355.60 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 355.60 - NVIDIA Corporation)
      NVIDIA GeForce Experience 2.5.12.11 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.5.12.11 - NVIDIA Corporation)
      NVIDIA Graphics Driver 355.60 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 355.60 - NVIDIA Corporation)
      NVIDIA HD Audio Driver 1.3.34.3 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
      NVIDIA PhysX System Software 9.15.0428 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
      NVIDIA PhysX v8.10.29 (HKLM-x32...{D56B0E27-4A3E-46C9-B5C1-D93D580C099C}) (Version: 8.10.29 - NVIDIA Corporation)
      OpenVPN 2.3.6-I001 (HKLM-x32...\OpenVPN) (Version: 2.3.6-I001 - )
      osu! (HKLM-x32...{ff7f55d4-39d1-4c35-9963-0ac4a0b98e2a}) (Version: latest - ppy Pty Ltd)
      Overwolf (HKLM-x32...\Overwolf) (Version: 0.98.211.0 - Overwolf Ltd.)
      PaintTool SAI Ver.1 (HKLM-x32...\PaintToolSAI) (Version: - )
      PDF Settings CS6 (HKLM-x32...{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
      PerformanceTest v8.0 (HKLM...\PerformanceTest 8_is1) (Version: 8.0.1051.0 - Passmark Software)
      PhoneClean 3.3.0 (HKLM-x32...{2FAFFE02-4D6B-4C0A-906B-1B33DAF0DD14}}_is1) (Version: 3.3.0 - iMobie Inc.)
      PlanetSide 2 (HKCU...\SOE-PlanetSide 2) (Version: - Sony Online Entertainment)
      PlanetSide 2 (HKLM-x32...\Steam App 218230) (Version: - Sony Online Entertainment)
      PlanetSide 2 Live Test (HKCU...\SOE-PlanetSide 2 Test) (Version: 1.0.3.183 - Sony Online Entertainment)
      Pluto TV version 0.1.5 (HKLM-x32...\Pluto TV_is1) (Version: 0.1.5 - Pluto TV)
      Popcorn Time (HKCU...\Popcorn Time) (Version: - Popcorn Official)
      Popcorn Time (HKLM-x32...\Popcorn-Time) (Version: 0.3.2 - Popcorn Official)
      Premium Service Agreement (HKLM-x32...{A74168E5-C3F7-4809-85D3-145C64A4CFCC}) (Version: 2.0.0 - Dell Inc.)
      Qualcomm Atheros Bandwidth Control Filter Driver (HKLM...{EEA2190D-D9F6-437B-BFF2-EC5DF619B83F}) (Version: 1.0.36.1067 - Qualcomm Atheros) Hidden
      Qualcomm Atheros Killer Network Manager Suite (HKLM-x32...{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}) (Version: 1.0.36.1067 - Qualcomm Atheros)
      Qualcomm Atheros Network Manager (HKLM...{987ACE92-A585-45CF-AE43-0B038780B497}) (Version: 1.0.36.1067 - Qualcomm Atheros) Hidden
      QualxServ Service Agreement (HKLM-x32...{18401E1E-1E44-461A-A4B2-E48B1A727818}) (Version: 2.0.0 - Dell Inc.)
      RaidCall (HKLM-x32...\RaidCall) (Version: 7.3.6-1.0.13004.105 - raidcall.com)
      Rainbow Six Siege - Open Beta (HKLM-x32...\Uplay Install 1001) (Version: - Ubisoft)
      Razer Abyssus (HKLM-x32...{CBD6B23A-B54F-476A-9527-C262F469CACF}) (Version: 2.01 - Razer USA Ltd.)
      Razer Chroma SDK Core Components (HKLM-x32...\Razer Chroma SDK) (Version: 1.1.5 - Razer Inc.)
      Razer Synapse (HKLM-x32...{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 1.18.21.28129 - Razer Inc.)
      Realtek High Definition Audio Driver (HKLM-x32...{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6876 - Realtek Semiconductor Corp.)
      Realtek PCIE Card Reader (HKLM-x32...{0D61A55C-3ADC-409F-BF5B-A1766D1F5944}) (Version: 6.2.9200.28134 - Realtek Semiconductor Corp.)
      Recursion Tracker (HKLM-x32...{0A39E760-E5F3-4E50-812E-6831708B0A50}) (Version: 0.10.3.0 - Recursion)
      Rockstar Games Social Club (HKLM-x32...\Rockstar Games Social Club) (Version: 1.1.6.5 - Rockstar Games)
      Scribus 1.4.4 (64bit) (HKLM...\Scribus 1.4.4) (Version: 1.4.4 - The Scribus Team)
      Search App by Ask (HKLM-x32...{4F524A2D-5350-4500-76A7-A758B70C1801}) (Version: 12.24.1.51 - APN, LLC)
      SHIELD Streaming (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.3000 - NVIDIA Corporation) Hidden
      SHIELD Wireless Controller Driver (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.5.12.11 - NVIDIA Corporation) Hidden
      Skype Click to Call (HKLM-x32...{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.3.0.9150 - Microsoft Corporation)
      Skypeā„¢ 7.27 (HKLM-x32...{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.27.101 - Skype Technologies S.A.)
      Speedify (HKLM...\Speedify) (Version: 2.0.2.33106 - Connectify)
      Spotify (HKCU...\Spotify) (Version: 1.0.34.146.g28f9eda2 - Spotify AB)
      ST Microelectronics 3 Axis Digital Accelerometer Solution (HKLM-x32...{9C24F411-9CA7-4A8A-91F3-F08A4A38EB31}) (Version: 4.12.0040 - ST Microelectronics)
      Steam (HKLM-x32...\Steam) (Version: - Valve Corporation)
      Synaptics Pointing Device Driver (HKLM...\SynTPDeinstKey) (Version: 16.3.8.62 - Synaptics Incorporated)
      System Requirements Lab Detection (HKLM-x32...{DB8C3658-AA1D-49B9-A636-C17CF99789CA}) (Version: 6.1.6.0 - Husdawg, LLC)
      TAP-Windows 9.9.2 (HKLM...\TAP-Windows) (Version: 9.9.2 - )
      Team Fortress 2 (HKLM-x32...\Steam App 440) (Version: - Valve)
      TeamSpeak 3 Client (HKCU...\TeamSpeak 3 Client) (Version: 3.0.18.2 - TeamSpeak Systems GmbH)
      TechPowerUp GPU-Z (HKLM-x32...\TechPowerUp GPU-Z) (Version: - TechPowerUp)
      TERA (HKCU...\teraenmasse) (Version: - )
      The Elder Scrolls Online (HKLM-x32...\The Elder Scrolls Online) (Version: 1.0.0.0 - Zenimax Online Studios)
      The Elder Scrolls V: Skyrim (HKLM-x32...\Steam App 72850) (Version: - Bethesda Game Studios)
      Tom Clancy’s Ghost Recon Phantoms - NA (HKLM-x32...\Steam App 243870) (Version: - Ubisoft Singapore)
      Unity Web Player (HKCU...\UnityWebPlayer) (Version: 4.5.2f1 - Unity Technologies ApS)
      Uplay (HKLM-x32...\Uplay) (Version: 14.0 - Ubisoft)
      Ventrilo Client for Windows x64 (HKLM...{EEB3F6BB-318D-4CE5-989F-8191FCBFB578}) (Version: 3.0.8.0 - Flagship Industries, Inc.)
      VNC Server 5.2.3 (HKLM...{E248D9BE-834C-4BE3-BBE3-E66B2AE39886}) (Version: 5.2.3 - RealVNC Ltd)
      VNC Viewer 5.2.3 (HKLM...{18B1E36F-0DA3-4FDA-BC57-DD815B0DF3B2}) (Version: 5.2.3 - RealVNC Ltd)
      Voxal Voice Changer (HKLM-x32...\Voxal) (Version: 1.03 - NCH Software)
      Wacom (HKLM...\Pen Tablet Driver) (Version: 5.3.5-3 - Wacom Technology Corp.)
      War Thunder (HKLM...\Steam App 236390) (Version: - Gaijin Entertainment)
      War Thunder Launcher 1.0.1.361 (HKLM-x32...{ed8deea4-29fa-3932-9612-e2122d8a62d9}}_is1) (Version: - Gaijin Entertainment)
      Warcraft III (HKLM-x32...\Warcraft III) (Version: - Blizzard Entertainment)
      WebTablet FB Plugin 32 bit (HKLM-x32...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
      WebTablet FB Plugin 64 bit (HKLM...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
      WIDCOMM Bluetooth Software (HKLM...{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.4400 - Broadcom Corporation)
      WinDirStat 1.1.2 (HKCU...\WinDirStat) (Version: - )
      WinPcap 4.1.3 (HKLM-x32...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
      WinRAR 5.01 (64-bit) (HKLM...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
      Wireshark 1.12.8 (64-bit) (HKLM-x32...\Wireshark) (Version: 1.12.8 - The Wireshark developer community, http://www.wireshark.org )
      World of Tanks (HKLM-x32...{1EAC1D02-C6AC-4FA6-9A44-96258C37C812NA}_is1) (Version: - Wargaming.net)
      World of Warcraft (HKLM-x32...\World of Warcraft) (Version: - Blizzard Entertainment)
      World of Warplanes (HKLM-x32...{1EAC1D02-C6AC-4FA6-9A44-96258C37C813NA}_is1) (Version: - Wargaming.net)

      ========================= Memory info: ===================================

      Percentage of memory in use: 58%
      Total physical RAM: 8077.06 MB
      Available physical RAM: 3356.89 MB
      Total Virtual: 16152.33 MB
      Available Virtual: 8655.45 MB

      ========================= Partitions: =====================================

      1 Drive c: (OS) (Fixed) (Total:688.4 GB) (Free:139.57 GB) NTFS

      ========================= Users: ========================================

      User accounts for \RYAN-PC

      Administrator Guest Ryan

      **** End of log ****

      Autoruns attached.

      Comment

      • Malnutrition
        PCHF Moderator
        • Jul 2016
        • 7045

        #4
        No need to use Pastebin.com. Please post all logs here directly. Unless requested to attach as I requested Autoruns.

        I notice you have a lot of outdated software. Ok please use PatchMyPc to update your outdated programs, having these older versions can leave your machine vulnerable to many issues. After the updates, then please run these two tools.

        HijackThis.


        1- Please click HERE to download HijackThis.
        2- Run the program.
        3- Click on the Main Menu button if not already there.
        4- Select Do a system scan and save a logfile.
        5- Copy paste the log here.


        Security Check Scan.


        [ul]
        [li]Download Security Check to your desktop.[/li][li]Right click it run as administrator.[/li][li]When the program completes, the tool will automatically open a log file.[/li][li]Please post that log here in your next post.[/li][/ul]

        Comment

        • Malnutrition
          PCHF Moderator
          • Jul 2016
          • 7045

          #5
          Program Removal.

          Please remove the following programs from your machine with Geek Uninstaller, if something is not listed in the Geek tool, use D-Uninstaller Items in red, you may want to leave if your machine is still under warranty. You may need to contact Dell to check if those are ok to remove.

          Accidental Damage Services Agreement (HKLM-x32...{330B7AAD-B2FE-4989-B02A-DDA5A174FCDF}) (Version: 2.0.0 - Dell Inc.)
          Alienware Customer Surveys (HKLM-x32...{9AAA35D1-B21D-4610-BBAE-18FE2D00C3E0}) (Version: 1.11.4124 - Dell Inc.)
          CompleteCare Business Service Agreement (HKLM-x32...{83E499FA-E6AA-47F9-80F2-1E0109E49397}) (Version: 2.0.0 - Dell Inc.)
          Dell Data Vault (HKLM...{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.9.0 - Dell Inc.) Hidden
          Dell InHome Service Agreement (HKLM-x32...{41AA8F20-FD30-4878-9080-6D5BE575FD41}) (Version: 2.0.0 - Dell Inc.)
          Dell SupportAssist (HKLM...\PC-Doctor for Windows) (Version: 1.3.6855.61 - Dell)
          Dell SupportAssistAgent (HKLM-x32...{27130E51-9555-408B-8134-7BFF54EDE27B}) (Version: 1.3.0.72 - Dell)
          Dell System Detect (HKCU...\73f463568823ebbe) (Version: 6.5.0.6 - Dell)
          Search App by Ask (HKLM-x32...{4F524A2D-5350-4500-76A7-A758B70C1801}) (Version: 12.24.1.51 - APN, LLC)


          Reset Hosts File.


          [ul]
          [li]Click here to download RstHosts v2.0[/li][li]Save the file to your desktop.[/li][li]Right Click and Run as Administrator.[/li][li]Click on Restaurer, then click OK at the prompt.[/li][li]This will restore the default host file.[/li][li]Next Click on Creer Un Rapport.[/li][li]This will open a logfile, post that in your next reply.[/li][/ul]
          Change some internet settings.

          Disable IPV6 & Remove Tunnel adapters with this tool.
          Set your DNS Server to Google DNS or run the quick test to find the best DNS server for your area.

          Disable Items – Autoruns.

          Ok, please open Autoruns and disable the items below under the ā€œTask Schedulerā€ Tab. Only Un Check the box, do not delete anything.
          • ā€œ\AdobeAAMUpdater-1.0-Ryan-PC-Ryanā€ ā€œAdobe Updater Startup Utilityā€ ā€œAdobe Systems Incorporatedā€ ā€œc:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.e xeā€ ā€œ2/27/2014 6:35 AMā€ ā€œā€
          • ā€œ\Dell SupportAssistAgent AutoUpdateā€ ā€œSupportAssistā€ ā€œDell Inc.ā€ ā€œc:\program files (x86)\dell\supportassistagent\bin\supportassist.ex eā€ ā€œ9/9/2016 1:39 AMā€ ā€œā€
          • ā€œ\Dell\Alienware Survey (Ryan)ā€ ā€œProduct Surveyā€ ā€œAlienware, Inc.ā€ ā€œc:\program files (x86)\alienware customer surveys\aliensurvey.exeā€ ā€œ4/23/2013 8:58 AMā€ ā€œā€
          • ā€œ\Microsoft\Windows Defender\MP Scheduled Scanā€ ā€œMicrosoft Malware Protection Command Line Utilityā€ ā€œMicrosoft Corporationā€ ā€œc:\program files\windows defender\mpcmdrun.exeā€ ā€œ7/13/2009 5:53 PMā€ ā€œā€
          • ā€œ\Microsoft\Windows Defender\MpIdleTaskā€ ā€œMicrosoft Malware Protection Command Line Utilityā€ ā€œMicrosoft Corporationā€ ā€œc:\program files\windows defender\mpcmdrun.exeā€ ā€œ7/13/2009 5:53 PMā€ ā€œā€
          • ā€œ\Microsoft\Windows\NetTrace\GatherNetworkInfoā€ ā€œā€ ā€œā€ ā€œc:\windows\system32\gathernetworkinfo.vbsā€ ā€œ6/10/2009 2:36 PMā€ ā€œā€
          • ā€œ\Microsoft\Windows\TabletPC\InputPersonalizationā€ ā€œā€ ā€œā€ ā€œFile not found: C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\InputPersonalization.exeā€ ā€œā€ ā€œā€
          • ā€œ\Microsoft\Windows\Windows Media Sharing\UpdateLibraryā€ ā€œWindows Media Player Network Sharing Service Configuration Applicationā€ ā€œMicrosoft Corporationā€ ā€œc:\program files\windows media player\wmpnscfg.exeā€ ā€œ7/13/2009 6:24 PMā€ ā€œā€
          • ā€œ\Microsoft_Hardware_Launch_IPoint_exeā€ ā€œIPoint.exeā€ ā€œMicrosoft Corporationā€ ā€œc:\program files\microsoft intellipoint\ipoint.exeā€ ā€œ5/25/2009 1:14 PMā€ ā€œā€
          • ā€œ\PCDDataUploadTaskā€ ā€œPC-Doctor Moduleā€ ā€œPC-Doctor, Inc.ā€ ā€œc:\program files\alienware\supportassist\uaclauncher.exeā€ ā€œ9/11/2016 1:07 AMā€ ā€œā€
          • ā€œ\PCDEventLauncherTaskā€ ā€œPC-Doctor Moduleā€ ā€œPC-Doctor, Inc.ā€ ā€œc:\program files\alienware\supportassist\sessionchecker.exeā€ ā€œ9/11/2016 1:09 AMā€ ā€œā€
          • ā€œ\SystemToolsDailyTestā€ ā€œPC-Doctor Moduleā€ ā€œPC-Doctor, Inc.ā€ ā€œc:\program files\alienware\supportassist\uaclauncher.exeā€ ā€œ9/11/2016 1:07 AMā€ ā€œā€
          • ā€œ\update-S-1-5-21-923315123-390546086-1009817011-1001ā€ ā€œStarter Moduleā€ ā€œā€ ā€œc:\program files (x86)\skillbrains\updater\updater.exeā€ ā€œ3/25/2014 1:26 AMā€ ā€œā€
          • ā€œ{9DB0A36B-3B87-4A20-B474-95057FD75E58}ā€ ā€œGoogle Chromeā€ ā€œGoogle Inc.ā€ ā€œc:\program files (x86)\google\chrome\application\chrome.exeā€ ā€œ9/24/2016 8:49 PMā€ ā€œā€

          Clean Temp Files.

          [ul]
          [li]Download TFC from here and save it to your desktop.[/li][li]Close any open programs and Internet browsers.[/li][li]Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose ā€œRun as administratorā€) and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.[/li][li]Please be patient as clearing out temp files may take a while.[/li][li]Once it completes you may be prompted to restart your computer, please do so.[/li][li]Once it’s finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.[/li][/ul]


          Now please tell me how your machine is performing, after Temp File Cleaner reboots your machine.

          Comment

          • rdog065
            PCHF Member
            • Oct 2016
            • 10

            #6
            PatchMyPC is taking a long time to run so I’m letting it run and running the programs in your second to most recent posts

            Hijack this logs

            Logfile of Trend Micro HijackThis v2.0.4
            Scan saved at 8:57:01 PM, on 10/21/2016
            Platform: Windows 7 SP1 (WinNT 6.00.3505)
            MSIE: Internet Explorer v11.0 (11.00.9600.17910)
            Boot mode: Normal

            Running processes:
            C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
            C:\Program Files (x86)\Gyazo\GyStation.exe
            C:\Users\Ryan\AppData\Roaming\Spotify\SpotifyWebHe lper.exe
            C:\Program Files\Qualcomm Atheros\Network Manager\NetworkManager.exe
            C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe
            C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.1\Lightshot.exe
            C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe
            C:\Windows\SysWOW64\RunDll32.exe
            C:\Program Files\Alienware\Command Center\AlienwareTactXMacroController.exe
            C:\Program Files\Alienware\Command Center\AlienFusionController.exe
            C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
            C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe
            C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manag er.exe
            C:\Program Files (x86)\Razer\InGameEngine\32bit\RazerIngameEngine.e xe
            C:\Users\Ryan\AppData\Local\razer\InGameEngine\cac he\RzStats.Manager\RzCefRenderProcess.exe
            C:\Users\Ryan\AppData\Local\razer\InGameEngine\cac he\RzSynapse\RzCefRenderProcess.exe
            C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
            C:\Users\Ryan\Downloads\HijackThis (1).exe

            R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN
            R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Search - Microsoft Bing
            R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN
            R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN
            R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Search - Microsoft Bing
            R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Search - Microsoft Bing
            R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN
            R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
            R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
            R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
            R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
            R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
            F2 - REG:system.ini: UserInit=
            O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
            O2 - BHO: Javaā„¢ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_111\bin\ssv.dll
            O2 - BHO: ArcPluginIEBHO - {84BFE29A-8139-402a-B2A4-C23AE9E1A75F} - C:\Program Files (x86)\Perfect World Entertainment\Arc\Plugins\ArcPluginIE.dll (file missing)
            O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
            O2 - BHO: Logitech SetPoint - {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\32-bit\SetPointSmooth.dll
            O2 - BHO: Javaā„¢ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_111\bin\jp2ssv.dll
            O4 - HKLM..\Run: [amd_dc_opt] C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe
            O4 - HKLM..\Run: [Razer Synapse] ā€œC:\Program Files (x86)\Razer\Synapse\RzSynapse.exeā€
            O4 - HKLM..\Run: [Lightshot] C:\Program Files (x86)\Skillbrains\lightshot\Lightshot.exe
            O4 - HKLM..\Run: [SunJavaUpdateSched] ā€œC:\Program Files (x86)\Common Files\Java\Java Update\jusched.exeā€
            O4 - HKCU..\Run: [Gyazo] C:\Program Files (x86)\Gyazo\GyStation.exe
            O4 - HKCU..\Run: [Spotify Web Helper] ā€œC:\Users\Ryan\AppData\Roaming\Spotify\SpotifyWebH elper.exeā€
            O4 - HKCU..\Run: [Spotify] ā€œC:\Users\Ryan\AppData\Roaming\Spotify\Spotify.exe ā€ -autostart -minimized
            O4 - HKCU..\Run: [GoogleChromeAutoLaunch_530306471311B0DB2757A99884E C74AF] ā€œC:\Program Files (x86)\Google\Chrome\Application\chrome.exeā€ --no-startup-window /prefetch:5
            O4 - HKUS\S-1-5-19..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User ā€˜LOCAL SERVICE’)
            O4 - HKUS\S-1-5-19..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User ā€˜LOCAL SERVICE’)
            O4 - HKUS\S-1-5-20..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User ā€˜NETWORK SERVICE’)
            O4 - HKUS\S-1-5-20..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User ā€˜NETWORK SERVICE’)
            O4 - Global Startup: Bluetooth.lnk = ?
            O4 - Global Startup: Killer Network Manager.lnk = ?
            O4 - Global Startup: PlutoTV.lnk = C:\Program Files (x86)\Pluto TV\PlutoTV.exe
            O9 - Extra button: Skype Click to Call settings - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
            O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
            O15 - Trusted Zone: *.clonewarsadventures.com
            O15 - Trusted Zone: *.dell.com
            O15 - Trusted Zone: *.freerealms.com
            O15 - Trusted Zone: *.soe.com
            O15 - Trusted Zone: *.sony.com
            O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
            O18 - Protocol: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
            O20 - AppInit_DLLs: c:\windows\syswow64\nvinit.dll,C:\Windows\SysWOW64 \nvinit.dll
            O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
            O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpda teService.exe
            O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
            O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
            O23 - Service: Alienware Fusion Service (AlienFusionService) - Alienware - C:\Program Files\Alienware\Command Center\AlienFusionService.exe
            O23 - Service: Apple Mobile Device - Unknown owner - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDevice.exe
            O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
            O23 - Service: Arc Service (ArcService) - Unknown owner - C:\Program Files (x86)\Perfect World Entertainment\Arc\ArcService.exe (file missing)
            O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
            O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
            O23 - Service: Celavimus Client Host (celavimushost) - Unknown owner - C:\Program Files (x86)\CEVO\CSGO Client Beta\CelavimusClientHelper.exe (file missing)
            O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
            O23 - Service: Dell Data Vault (DellDataVault) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DellDataVault.exe
            O23 - Service: Dell Data Vault Wizard (DellDataVaultWiz) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DellDataVaultWiz.exe
            O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
            O23 - Service: EPSON V3 Service4(05) (EPSON_PM_RPCV4_05) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE
            O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
            O23 - Service: Fitbit Connect Service (Fitbit Connect) - Fitbit, Inc. - C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe
            O23 - Service: Futuremark SystemInfo Service - Futuremark - C:\Program Files (x86)\Futuremark\SystemInfo\FMSISvc.exe
            O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
            O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
            O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
            O23 - Service: HitmanPro Scheduler (HitmanProScheduler) - SurfRight B.V. - C:\Program Files\HitmanPro\hmpsched.exe
            O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
            O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
            O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
            O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
            O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService1.0.0.0) - Unknown owner - C:\Windows\system32\igfxCUIService.exe (file missing)
            O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
            O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
            O23 - Service: ioloEnergyBooster - iolo technologies, LLC - C:\Program Files\Alienware\Command Center\ioloEnergyBooster.exe
            O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
            O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
            O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
            O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
            O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
            O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
            O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
            O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
            O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
            O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamService.exe
            O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
            O23 - Service: OpenVPN Service (OpenVPNService) - Unknown owner - C:\Program Files (x86)\OpenVPN\bin\openvpnserv.exe (file missing)
            O23 - Service: Overwolf Updater Windows SCM (OverwolfUpdater) - Overwolf LTD - C:\Program Files (x86)\Overwolf\OverwolfUpdater.exe
            O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
            O23 - Service: Qualcomm Atheros Killer Service V2 - Qualcomm Atheros - C:\Program Files\Qualcomm Atheros\Network Manager\KillerService.exe
            O23 - Service: Razer Chroma SDK Service - Razer Inc. - C:\Program Files (x86)\Razer Chroma SDK\bin\RzSDKService.exe
            O23 - Service: Razer Game Scanner (Razer Game Scanner Service) - Unknown owner - C:\Program Files (x86)\Razer\Razer Services\GSS\GameScannerService.exe
            O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Riverbed Technology, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe
            O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
            O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
            O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
            O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
            O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
            O23 - Service: Speedify - Connectify - C:\Program Files (x86)\Speedify\SpeedifyService.exe
            O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
            O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
            O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
            O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
            O23 - Service: Dell SupportAssist Agent (SupportAssistAgent) - Dell Inc. - C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssistAge nt.exe
            O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
            O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
            O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
            O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
            O23 - Service: VNC Server (vncserver) - RealVNC Ltd - C:\Program Files\RealVNC\VNC Server\vncservice.exe
            O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
            O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
            O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
            O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
            O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
            O23 - Service: Wacom Consumer Service (WTabletServiceCon) - Wacom Technology, Corp. - C:\Program Files\Tablet\Pen\WTabletServiceCon.exe

            –
            End of file - 15432 bytes

            SecurityCheck by glax24 & Severnyj v.1.4.0.46 [22.09.16]
            WebSite: www.safezone.cc
            DateLog: 21.10.2016 20:59:04
            Path starting: C:\Users\Ryan\AppData\Local\Temp\SecurityCheck\Sec urityCheck.exe
            Log directory: C:\SecurityCheck
            IsAdmin: True
            User: Ryan
            VersionXML: 3.34s-22.09.2016


            Windows 7(6.1.7601) Service Pack 1 (x64) HomePremium Lang: English(0409)
            Installation date OS: 26.11.2013 02:15:58
            LicenseStatus: Windows(R) 7, HomePremium edition The machine is permanently activated.
            Boot Mode: Normal
            Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
            SystemDrive: C: FS: [NTFS] Capacity: [688.4 Gb] Used: [550.4 Gb] Free: [138 Gb]
            ------------------------------- [ Windows ] -------------------------------
            Internet Explorer 11.0.9600.17914 Warning! Download Update
            Online installation. Last version available when Windows update is enabled throught the Internet.
            User Account Control enabled
            Automatically download and notify of installatio
            Date install updates: 2015-07-19 20:41:37
            Windows Update (wuauserv) - The service is running
            Security Center (wscsvc) - The service is running
            Remote Registry (RemoteRegistry) - The service has stopped
            SSDP Discovery (SSDPSRV) - The service is running
            Remote Desktop Services (TermService) - The service has stopped
            Windows Remote Management (WS-Management) (WinRM) - The service has stopped
            ------------------------------ [ MS Office ] ------------------------------
            Microsoft Office 2013 x86 v.15.0.4454.1510
            --------------------------- [ FirewallWindows ] ---------------------------
            Windows Firewall (MpsSvc) - The service is running
            --------------------------- [ AntiSpyware_WMI ] ---------------------------
            Windows Defender (enabled and out of date)
            -------------------------- [ SecurityUtilities ] --------------------------
            HitmanPro 3.7 v.3.7.14.280
            Malwarebytes Anti-Malware version 1.75.0.1300 v.1.75.0.1300
            --------------------------- [ OtherUtilities ] ----------------------------
            WinRAR 5.40 (64-bit) v.5.40.0
            Microsoft Silverlight v.5.1.50901.0
            Wireshark 1.12.8 (64-bit) v.1.12.8 Warning! Download Update
            --------------------------------- [ IM ] ----------------------------------
            Skypeā„¢ 7.27 v.7.27.101
            --------------------------------- [ P2P ] ---------------------------------
            µTorrent v.3.4.5.41073 Warning! P2P-client.
            -------------------------------- [ Java ] ---------------------------------
            Java 7 Update 75 (64-bit) v.7.0.750 Warning! This software is no longer supported. Please uninstall it and use Java SE 8 (jre-8u102-windows-x64.exe).
            Java 8 Update 111 (64-bit) v.8.0.1110.14
            Java 8 Update 111 v.8.0.1110.14
            --------------------------- [ AppleProduction ] ---------------------------
            Bonjour v.3.1.0.1
            iTunes v.12.5.1.21
            Bonjour Service (Bonjour Service) - The service is running
            --------------------------- [ AdobeProduction ] ---------------------------
            Adobe Flash Player 23 ActiveX v.23.0.0.185
            Adobe Reader XI MUI v.11.0.00 Warning! Download Update
            ^Please run Adobe Reader XI and go Help - Check for updates…[1]
            ------------------------------- [ Browser ] -------------------------------
            Google Chrome v.54.0.2840.71
            Mozilla Firefox 49.0.2 (x86 en-US) v.49.0.2
            --------------------------- [ RunningProcess ] ----------------------------
            C:\Program Files (x86)\Google\Chrome\Application\chrome.exe v.54.0.2840.71
            ------------------ [ AntivirusFirewallProcessServices ] -------------------
            HitmanPro Scheduler (HitmanProScheduler) - The service has stopped
            C:\Program Files\HitmanPro\hmpsched.exe v.3.7.0.5
            Windows Defender (WinDefend) - The service is running
            ---------------------------- [ UnwantedApps ] -----------------------------
            Happy Cloud Client v.4.54 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and AdwCleaner (by ToolsLib). Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
            Popcorn Time Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and AdwCleaner (by ToolsLib). Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
            Unity Web Player v.4.5.2f1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
            Pluto TV version 0.1.5 v.0.1.5 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and AdwCleaner (by ToolsLib). Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
            Search App by Ask v.12.24.1.51 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and AdwCleaner (by ToolsLib). Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
            Skype Click to Call v.8.3.0.9150 Warning! Browser’s toolbar. It can slow down the working of your browser and have violation privacy problems.
            ----------------------------- [ End of Log ] ------------------------------
            Going to continue to the stuff mentioned in most recent post

            1. /b ā†©ļøŽ

            Comment

            • Malnutrition
              PCHF Moderator
              • Jul 2016
              • 7045

              #7
              Originally posted by rdog065
              Going to continue to the stuff mentioned in most recent post
              Ok, once you catch up let me know and we will go from there.

              Comment

              • rdog065
                PCHF Member
                • Oct 2016
                • 10

                #8
                Is it okay to continue with PatchMyPC still updating things or should I wait for it to finish. Thanks for the help so far.

                Comment

                • Malnutrition
                  PCHF Moderator
                  • Jul 2016
                  • 7045

                  #9
                  Originally posted by rdog065
                  Is it okay to continue with PatchMyPC still updating things or should I wait for it to finish.
                  Allow it to complete first.
                  Originally posted by rdog065
                  Thanks for the help so far.
                  You are most welcome.

                  Comment

                  • Malnutrition
                    PCHF Moderator
                    • Jul 2016
                    • 7045

                    #10
                    I am signing off for the night, I would like you to run a check disk on this machine overnight. I will get back with you when I am off work tomorrow, usually after 5 pm eastern time.

                    Run chkdsk /f /r from elevated command prompt.

                    [MEDIA=youtube]4feZG3LebOg[/MEDIA]

                    Comment

                    • rdog065
                      PCHF Member
                      • Oct 2016
                      • 10

                      #11
                      Ok. Thanks for the help. Unfortunately I am still experiencing the rubberbanding in CS:GO as of finishing Temp File Clear and reboot. I will run the check disk overnight and post here tomorrow morning. Thanks for the helo so far, hopefully we can resolve this issue as its incredibly annoying!

                      Comment

                      • rdog065
                        PCHF Member
                        • Oct 2016
                        • 10

                        #12
                        Heres the info on the chkdsk from event viewer

                        Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)… 519424 file records processed. File verification completed. 3292 large file records processed. 0 bad file records processed. 0 EA records processed. 65 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)… 696512 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)… 519424 file SDs/SIDs processed. Cleaning up 206 unused index entries from index $SII of file 0x9. Cleaning up 206 unused index entries from index $SDH of file 0x9. Cleaning up 206 unused security descriptors. Security descriptor verification completed. 88545 data files processed. CHKDSK is verifying Usn Journal… 33645912 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)… 519408 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)… 36337144 free clusters processed. Free space verification is complete. Windows has checked the file system and found no problems. 721839103 KB total disk space. 575622176 KB in 383952 files. 225116 KB in 88546 indexes. 0 KB in bad sectors. 643231 KB in use by the system. 65536 KB occupied by the log file. 145348580 KB available on disk. 4096 bytes in each allocation unit. 180459775 total allocation units on disk. 36337145 allocation units available on disk. Internal Info: 00 ed 07 00 be 35 07 00 a7 d8 0c 00 00 00 00 00 …5… 5f 03 00 00 41 00 00 00 00 00 00 00 00 00 00 00 _…A… 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 … Windows has finished checking your disk. Please wait while your computer restarts.

                        Comment

                        • Malnutrition
                          PCHF Moderator
                          • Jul 2016
                          • 7045

                          #13
                          Alright, there are some items in your logs that have me a bit concerned. I would like you to start a new thread in the malware forum. Click Here, make sure and follow these instructions, and post your FRST and Addition.txt logs in the new thread. Once you have been cleaned of malware, we will continue this thread. Prior to creating the newthread, you will need to uninstall µTorrent (HKCU...\uTorrent) (Version: 3.4.5.41073 - BitTorrent Inc.).

                          You may reinstall u Torrent after the end of the thread, it is just suggested for removal here since it is a major source of malware. PCHF has rules in place and they must be followed.

                          Comment

                          • rdog065
                            PCHF Member
                            • Oct 2016
                            • 10

                            #14
                            Do I need to make that thread prior to resolving anything else you see here? Malware is concerning but not of my utmost priority, as this error that is preventing me from playing the game is more important to me at the moment. Do you think that this issue shown in my first video/post is an issue with my wifi or my computer?

                            Comment

                            • rdog065
                              PCHF Member
                              • Oct 2016
                              • 10

                              #15
                              Do you think this could be a physical issue with my network card in my laptop? How could I troubleshoot that?

                              Comment

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