PC Stuttering/Crashing

[ashybtw]

Update: I got passed the Bitlocker blue screen. I have one monitor plugged into the gpu right now. I will update you if something else happens.

Here is the Speccy URL after unplugging my second monitor and restoring BIOS setting to default.

http://speccy.piriform.com/results/OuchDCwCbah5fkxJVzw3cwd

[ashybtw]

Don’t mean to spam you with so many reply’s but i just want to update you. I just had my first crash after restoring to default settings in bios and unplugging my second monitor.

[Malnutrition]

@phillpower2 Usually comes on very early in the morning, so upload the dump files to your next reply for him to review.

Click here for instructions.

[ashybtw]

I don’t have any dump files to upload. I don’t see any in the folder.

[phillpower2]

Need to brief as I am required elsewhere and for monetary reasons I need to attend.

From your updated Speccy url;
Power Profile
[COLOR=rgb(184, 49, 47)]Active power scheme: High performance

From my reply #22;

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

And your reply #23;

I will change the Power Plan to Balanced.

The above is a setting from within Windows which means that you never did as was asked or you have since changed it back, either way it is not helpful.

I don’t have any dump files to upload. I don’t see any in the folder.

What happened exactly and what was the computer being used for at the time.

Please see my canned info below;
Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the “computer shut down unexpectedly” or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

Due to unforeseen circumstances beyond my control I am unable to afford the time time to assist on the forums for a day or two, apologies for any inconvenience that this may cause and thank you for your understanding.[/COLOR]

[ashybtw]

I will try to explain how the crash works. So it happens randomly, it can happen when I’m playing Fortnite, or when I’m watching YouTube, and the most confusing one it can happen with noting on at all. So when it crashes it starts stuttering kinda like my whole pc is at 1 fps. While it does that I also here a loud robotic audio that cuts in and out.

After this happens sometimes the computer restarts its self and other times it does it for so long that I have to force shutdown.

I seen that you said you would be taking a couple of days to reply so I will wait patiently until you return.

[phillpower2]

I`m back (y)

As per my canned information in reply #36, your computer is not crashing as the behaviour is not being caused by software.

All of what you describe is typical behaviour of something overheating and this includes the PSU internally and the chipset on the MB.

I will change the Power Plan to Balanced.

The above is a setting from within Windows which means that you never did as was asked or you have since changed it back, either way it is not helpful.

You make no mention of the above, what transpired, did you go back and change it back to High Performance or did you just not change it to balanced in the first place.

Tip, never ever use the beta version of anything, especially not the BIOS.

Will wait on you getting back to me regarding what went on with the Windows Power Plan.

[ashybtw]

To be honest about the power plan, I figured since the pc did the crash thing on balanced then I could switch back.

You say it’s overheating using involving the PSU or motherboard, but the company I got the pc from says it’s the SSD, and I called a local technician and gave him a brief rundown on what’s going on and he also said it sounds like the SSD.

[phillpower2]

To be honest about the power plan, I figured since the pc did the crash thing on balanced then I could switch back.

There you go again with the crash thing, if you wish to continue with this I insist on two things, you only do as is asked and desist with using incorrect terminology.

You say it’s overheating using involving the PSU or motherboard, but the company I got the pc from says it’s the SSD, and I called a local technician and gave him a brief rundown on what’s going on and he also said it sounds like the SSD.

Where did I ever say this, what I actually said;

All of what you describe is typical behaviour of something overheating and this includes the PSU internally and the chipset on the MB.

Your PC to do with as you see fit but let us know if you wish to follow someone elses guidance and I will chime out, word of advise though, only listen to someone that can be held to account should yo follow their advice and something goes badly wrong.

No idea why anyone would think that this is SSD related but lets take a look;

When you reply can you tell us if you have changed the Windows Power Plan to Balanced, if you are not prepared to do this I`m out, being blunt High Performance on a desktop is used by idiots that don’t know what they are doing nor what the setting actually does which is stuff up the CPU cores and mess with power consumption.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

[ashybtw]

Well I really don’t know what to call what’s happening with my computer, because sometimes it stutters for 2 minutes then crashes, sometimes I get blue screens, and other times it just freezes.

Yes the power plan is in balanced, I had to do a fresh install of windows due to a blue screen I couldn’t get passed.

[ashybtw]

Sorry for being all over the place on this thread, all this is sort of overwhelming and starting to stress me out. I’ve been dealing with the problem for 6 months and every day in this 6 months i crash at least 5 times. I want to just figure out what part is causing this issue and replace it, but sadly i know won’t be that easy.

I was also about to buy a new SSD, but im guessing by your reply i shouldn’t buy it.

[phillpower2]

BSOD = crash, stuttering or freezing is not a crash, simples

Yes the power plan is in balanced, I had to do a fresh install of windows due to a blue screen I couldn’t get passed.

Good on the Power Plan but not good on you reinstalling.

Was it a clean install using Windows media.

Did you correctly install the system drivers before allowing Windows to update, be honest about this because we can tell.

Will look at the MTB log while you answer the above, post a new Speccy for us as well so that we can check that everything you have done was how it needs to be.

[ashybtw]

I had not choice but to fresh install windows. I had a bitlocker screen and for some reason when i put in the recover key and press enter nothing happened. Even though i had the correct key.

As for the drivers, I’m 99.9% sure i download chipset and graphic drivers before any windows updates. I’m not 100% sure though.

I haven’t even changed anything in bios yet, i think i remember you telling me to restore bios to default so i haven’t touched it.

I also seen above in a different reply of yours you mention being on a beta version of BIOS is not good. I think im on beta version so if you would like me to roll back i could.

http://speccy.piriform.com/results/NWFgMG5jOiMlIi7jCXFlyTS

[phillpower2]

Windows was allowed to update before the drivers had been correctly installed

Was it a clean install using Windows media.

You never answered the above.

As I suspected there looks to be zero wrong with your SSD.

What we can see that is causing you issues and it is something well known for doing so, the problematic Elgato software, uninstall it for now.

Other things of note, you have numerous drivers that have failed to install and there is a problem with the trusted platform module drivers.

Done almost 12hrs online again today so calling it a day now, will check back tomorrow.

[ashybtw]

Sorry, yes it was a clean install using windows media via a USB

Ok, i will uninstall Elgato Wave Link.