Can’t install operating system

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  • Topher
    PCHF Member
    • Apr 2023
    • 6

    #1

    Can’t install operating system

    I just built a computer and every time I put the windows install usb in the computer freezes or goes to an infinite loading screen. Can anyone help me fix this?
  • Rustys
    PCHF Member
    • Jul 2016
    • 7862

    #2
    Sorry but you have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on.

    Is the computer a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better help you.

    Comment

    • Bastet
      PCHF Member
      • Aug 2016
      • 1515

      #3
      How did you create the installation media?
      Are you installing Windows 10 or 11?
      Is the hard drive & USB drive recognised in the BIOS?

      Comment

      • Topher
        PCHF Member
        • Apr 2023
        • 6

        #4
        It’s a custom build Ryzen 5 5600
        Gigabyte b-550m motherboard
        16 gb ddr4 3200 mhz patriot viper ram
        Rtx 3070
        EVGA 600 w power supply
        480gb Kingston sata ssd

        Comment

        • Topher
          PCHF Member
          • Apr 2023
          • 6

          #5
          It’s windows 11 and yes they are both recognized in the bios

          Comment

          • Topher
            PCHF Member
            • Apr 2023
            • 6

            #6
            Originally posted by Topher
            It’s windows 11 and yes they are both recognized in the bios
            I made it with the windows install media

            Comment

            • Evan_Omo
              PCHF Member
              • Sep 2016
              • 1257

              #7
              Hi,

              Have you tried a different USB flash drive?

              Does the USB drive work on another computer?

              Can you try Downloading Windows 10 and see if creating a bootable media with Windows 10 will work.

              Comment

              • Topher
                PCHF Member
                • Apr 2023
                • 6

                #8
                Yeah I’ve tried 2 different usb
                And the usbs work on other computers

                Comment

                • Topher
                  PCHF Member
                  • Apr 2023
                  • 6

                  #9
                  Yeah and I tried it with windows 10 and it did the same thing

                  Comment

                  • Evan_Omo
                    PCHF Member
                    • Sep 2016
                    • 1257

                    #10
                    Have you tried different USB ports?

                    Comment

                    • PeterOz
                      PCHF Technical Response Team
                      • Mar 2021
                      • 4181

                      #11
                      Boot to bios
                      What version bios do you have
                      Are you plugging the usb stick into usb 2 ports (black)

                      Comment

                      • Rustys
                        PCHF Member
                        • Jul 2016
                        • 7862

                        #12
                        Which Revision of the motherboard are you using?

                        Which version of BIOS is currently installed?
                        Different Revisions of the board requires different version of BIOS to be installed for the CPU which could be causing the issue.

                        Comment

                        • Bruce
                          PCHF Member
                          • Oct 2017
                          • 10697

                          #13
                          @Topher - any news?

                          Comment

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