Could use some help with a newly bought prebuilt

[Holy_Beef]

So recently my roommate got himself a new prebuilt in, from day one which was 3 days ago its been pretty much unplayable.

Specs are,
i7 11700f with stock cooler
16gb ddr4
asrock b650m-c mobo
gtx 1650 msi ventus oc
600 watt psu
1tb hdd
500 tb m.2
windows 10

So at first, Any game he played would cause his pc to restart after about 10 or 15 minutes of gameplay, Sometimes as fast as 4
Looked into some things did a quick clean install of windows and it remained happening. Updated all drivers, etc. Windows event log shows some 10016 errors which i doubt have anything to do with it from what ive read, as well as some user power mode errors.

Fast forward a few hours of searching, finds some stuff that says maybe try borderless window, which worked for a lot longer but still crashed for him after about 3 hours. This was last night, He found an article somewhere and did something the article said and went from not being able to play fullscreen to being able to in some games, but not all, At least for the 3-4 hours he tried, but say planetside 2, will crash after a few minutes still. .when i say crash this is what happens, the game will freeze, Pc will freeze, cant ctrl alt del, or alt tab, stay frozen for 5-15 secs and reboot itself, a handful of times its been stuck at frozen and required a force restart.

I have swapped out gpu,psu, and ram and it still did this, He can play some games but i just wanna figure this out, it makes me feel bad he just got this thing and its giving him issues. Any input appreciated.

[veeg]

Hello

Spec’s on the main psu and the one you swap out with.. The games you are playing, is the software up to date? Also the name and model on the pc..

[Holy_Beef]

Hello

Spec’s on the main psu and the one you swap out with.. The games you are playing, is the software up to date? Also the name and model on the pc..

Came with a 600 swapped with a 750 same thing both times. Games like smitw/ark/planetside 2. Ive updated everything i can think of from drivers to software

[Holy_Beef]

Pc is from clx. A variant pf their set design. Have another 2 of similiar build from them none of which did this.

[PeterOz]

So recently my roommate got himself a new prebuilt in, from day one which was 3 days ago

Send it back
Before you void warranty

[Holy_Beef]

Send it back
Before you void warranty

Not to concerned with that. Would much rather figure out what the issue is and replace or fix myself.

[PeterOz]

[HEADING=3]Can you Download and run and then post. Speccy - Free Download
To publish a Speccy profile to the Web:[/HEADING]
[HEADING=3]In Speccy, click File, and then click Publish Snapshot.[/HEADING]
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.

Could you also include the power supply specs E.g Cooler Master 850W Gold V2 NOT E.g 850w

Can you go here and download speed fan and install Click On Me .
Run speed fan then click on the Exotics tab > show the magic. post a screen capture. To do a screen capture in Windows 10 press the windows key and the print screen button together. It will put the image in Pictures>Screenshots

[Holy_Beef]

[HEADING=3]Can you Download and run and then post. Speccy - Free Download [/HEADING]
[HEADING=3]To publish a Speccy profile to the Web:[/HEADING]
[HEADING=3]In Speccy, click File, and then click Publish Snapshot.[/HEADING]
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.

Could you also include the power supply specs E.g Cooler Master 850W Gold V2 NOT E.g 850w

Can you go here and download speed fan and install Click On Me .
Run speed fan then click on the Exotics tab > show the magic. post a screen capture. To do a screen capture in Windows 10 press the windows key and the print screen button together. It will put the image in Pictures>Screenshots

Give me a few and ill get and run these for you. The psu is a 600 watt ill get brand in a few as well sorry not near it at the moment

[Holy_Beef]

http://speccy.piriform.com/results/kL1GBHoBJjQ2vrr2geGpRPi

[ATTACH type=“full”]10302[/ATTACH]

[PeterOz]

Nothing stands out in speccy or heat.
Have you overclocked the ram in bios?
If yes set bios back to defaults and change Power plan in control panel from High performance to balanced.
Test
When you can
post make and model of power supply please

[Holy_Beef]

Nothing stands out in speccy or heat.
Have you overclocked the ram in bios?
If yes set bios back to defaults and change Power plan in control panel from High performance to balanced.
Test
When you can
post make and model of power supply please

PSU installed that came with system is a gamdias 600b 600 watt, But i swapped it with my corsair cx750m 750watt and it still did the same thing, Could the cpu just be bad, i dont think its a heat issue and im not dumb when it comes to this stuff, been to school and have 10- years invested in pcs but this one has me stumped.

[PeterOz]

Let’s see if anyone else has an idea it all looks ok to me
@phillpower2 @Pyro @Bruce

[Holy_Beef]

Just went back to windows 11 and now seems to be okay in borderless window for about an hour or so. Will update any help much appreciated

[Bruce]

to clarify - it only happens in games?
normal usage - Word, emails, web browser etc are fine?

assuming this was a budget buy, what with the Kingston SSD, ASROCK mobo, gamdias PSU, RAM(what is make/model as Speccy couldn’t determine) - so I wonder if something is incompatible, eg: the memory.
is it on ASROCK Quality Vendors List?

also, can you remove the GPU and try running the game on the Intel graphics?

[Holy_Beef]

It is my roommates PC not mine. But yes he said happens in games and in my testing only games. Ive stressed the gpu and cpu both separately and at the same time.

Fairly budget yes. About 1000, i have tested ram gpu and psu as in swapped for new so not sure but ill check the list. Ive never personally seen a pc act like this and not be one of the things ive swapped so im stumped as hell lol