game shuts down randomly with a new pc

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  • Rick7743
    PCHF Member
    • Apr 2020
    • 5

    #1

    game shuts down randomly with a new pc

    Hey everyone,

    About a month ago I build my own PC, for the first time. This all went well and the PC worked. The only thing was, when I am playing games, sometimes the game freezes and shuts itself down.

    This did not happen much at first, but it keeps on getting worse.

    I have reinstalled the drivers, but this did not fix the problem.

    The BIOS is also updated to the newest version.

    The problem occurs with multiple games and with different quality settings. I can’t even play minecraft now…

    I lowered my settings again, and started playing for a while. after 40 min I did put the game on pause to drink some coffee, and when i came back the game shut itself down again and the PC was showing this message:

    [MEDIA=imgur]a/c9TfV36[/MEDIA]

    translation:

    There has been a problem with the screen drivers. The system may have a shortage of sources to play the game with the current settings. You could try again with the same settings, or lower the settings. Make sure you got the newest drivers for your hardware, and try to reboot the system to solve the problems.

    A video of what is happening: https://streamable.com/g9mhv

    (at the end, the game just shuts down)

    could anyone help me with this? Because I have already reinstalled my drivers twice, and lowering the settings does not fix the problem.

    After some advice from this post I have under-clocked my GPU. At the moment it runs at 1000 MHz clock core, and 1600 MHz memory. This did not fix the issue. (I did this on advice from a post on a subreddit)

    I also looked a bit on other topics, and installed a display driver uninstaller, and run this. after that, I installed the recommended driver for my GPU from the AMD website. This also did not solve the problem.

    I do have a monitor with only a VGA input, so the monitor is connected to the GPU by a HDMI to VGA cable. (I do not have the money right now to buy a new monitor).

    Driver installed: Adrenalin 2020 20.2.2 (recommend one).

    I do not know how to proceed to the next part in finding the solution, could anybody be of assistance?

    Also, MSI afterburner showed me my in-game stats, end the GPU did not take more power than 125 W while I was in-game.

    After I saw that MSI afterburner could cause the issue, I deleted it, but this did not solve the problem either.

    Does anybody have a clue about what could be the problem?

    specs:

    AMD Ryzen 5 2600

    MSI 4 GB D5 RX 570 ARMOR 4G OC

    Asrock B450 Pro4 ATX motherboard

    HyperX FURY 16 GB memory 2666 MHz

    Kingston A400 SSD 120 GB

    Toshiba DT01ACA100 1 TB HDD

    Thermaltake Smart RGB 500 Watt PSU

    BitFenix Nova case

    Thanks

    Edit: I did already change out the GPU, and this did not resolve the issue…
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    Hopefully some of our members will chime in soon..

    @Evan Omo

    Comment

    • Evan_Omo
      PCHF Member
      • Sep 2016
      • 1257

      #3
      Hi,

      This sounds like a power supply issue. Do you have another power supply that is of the same wattage or higher that you can use to test the system with?

      Comment

      • Rick7743
        PCHF Member
        • Apr 2020
        • 5

        #4
        I do not have another PSU laying around, nor do my friends have one for me…

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15209

          #5
          I agree with Evan, the present PSU is not powerful enough, the GPU requires a good quality brand 450W PSU, Thermaltake are not a good brand and are one of the worst for mis marketing their products, the claimed 500W PSU cannot even provide the 450W that the GPU requires, see attachment.

          Comment

          • Evan_Omo
            PCHF Member
            • Sep 2016
            • 1257

            #6
            I would buy this one as a replacement for your Thermaltake PSU, CORSAIR RMx Series RM550x CP-9020177-NA 550W ATX12V / EPS12V 80 PLUS GOLD Certified Full Modular Power Supply.

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15209

              #7
              Any update Rick7743

              Comment

              • Rick7743
                PCHF Member
                • Apr 2020
                • 5

                #8
                Yes,

                I do have an update…
                I ordered a new PSU (coolermaster mwe 650 v2) since it was on sale and it saved me quite a lot of money. I recieved a coolermaster mwe 600 without the box wrapped in bubbleplastic… But for the sake of testing I build it in anyway and it made a lot of noise and crashed the whole pc within 5 minutes…
                I reconnected the old PSU and it kept running, but I still do have the same problem as before, so I am contacting the seller but that takes some time.

                I also removed the drivers for the GPU and installed the 19.9.2 version, since a lot of people suggest that for other people, so I need to test that right now…

                The game isn’t over yet and we keep on trying… haha

                Comment

                • Rick7743
                  PCHF Member
                  • Apr 2020
                  • 5

                  #9
                  turns out the 19.9.2 version did not fix the problem either…

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15209

                    #10
                    Get your money for the PSU back and whatever you do, never buy a used PSU and especially a sub standard brand like Cooler Master, trust me it will end in grief, you should always be willing to spend a bit more on a PSU not skimp as a cheap PSU has the potential to take out all of your hardware should it go bang

                    Comment

                    • Evan_Omo
                      PCHF Member
                      • Sep 2016
                      • 1257

                      #11
                      Always go with a quality PSU for your power supply. Buying a cheap substandard power supply like with Cooler Master is going to be a major mistake and can cause your hardware to be rendered useless should the power supply fail.

                      The PSU that I linked to should be what you buy for testing as its a good quality unit and will help to rule out the power supply as causing the issue.

                      Comment

                      • Rick7743
                        PCHF Member
                        • Apr 2020
                        • 5

                        #12
                        So, I bought a new PSU, and this did resolve the issue regarding the GPU problems. Or it did not happen again since I installed it. But, heb it was installed i randomly got a bleuscreen and after some research and troubleshooting I decided to remove the ram from slot B2. This resolved the issue and the system could run games for longer periods of time without any problems. I then switched the ram I removed with the ram in slot A2 (so both were tried in slot A2) and this the system was running fine.
                        Is it possible that the could be a problem with the board? Are they common and is it something to fix relatively easy or is it something I did not think of yet?
                        I am currently running again on both slots to try if the problem returns.

                        ps. the hardware regarding to ram:
                        2x Hyperx fury 2666 mHz 8GB sticks
                        asrock b450 pro 4 motherboard

                        Just a quick update and I will write again if the problem appears again.

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15209

                          #13
                          We can`t leave threads hanging and as your computer is running ok atm we will mark your thread as solved.

                          Any future problems please start a new thread so that our helpers will have a clean slate to work with.

                          Comment

                          • Evan_Omo
                            PCHF Member
                            • Sep 2016
                            • 1257

                            #14
                            Thanks for the update.

                            Comment

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