Mouse device disconnecting and reconnecting periodically

[AnyDream1718]

And oh also, before I forget:

I have one other weird issue that I have no clue about how to solve.
It is simply my secondary SSD internal hard disk, which does not show up anywhere at all. It does not show up in disk manager, device manager, or File Explorer… it does not give me a triggered message/option to initialize the disk in disk management. It is just as if it does not exist at all.

This secondary hard disk was in use without issues a little earlier this month before I made the clean install of windows 10, when I ‘downgraded’ from windows 11. It had been in use for many months, no problems at all.

I can note that this secondary SSD hard disk did not show up during the clean install of windows. This means that I did not get the option to delete it during the phase where I deleted all the other partitions to start from unallocated space, even at that step, it did not even show up.

Do you want me to start a new thread about this missing ssd hard drive? Or can we just continue here?

I will also give another donation if we can find a solution to this missing hard disk problem. Thanks again

[xrobwx71]

We can continue here.

This is what i typed and what the output/result is the last line after i press enter

There should be a new file on your desktop called pnputil.txt

Thank you for the donation. Donations help the site to continue to provide free help to everyone.

[AnyDream1718]

We can continue here.

There should be a new file on your desktop called pnputil.txt

Thank you for the donation. Donations help the site to continue to provide free help to everyone.

Ah, ok now I see, I missed that file.

Here it is.

[xrobwx71]

I’m back at work so the intervals of my posting will be further apart. Sit tight. Thanks for your patience.

[AnyDream1718]

I’m back at work so the intervals of my posting will be further apart. Sit tight. Thanks for your patience.

hey, yea no worries, it’s awesome that you help people free of charge and respond at all. Can’t expect more than that, you just take all the time you need.

[xrobwx71]

Do you happen to know the brand/style of the SSD?

Can you provide a screenshot of Disk Management?

[AnyDream1718]

Do you happen to know the brand/style of the SSD?

Can you provide a screenshot of Disk Management?

[ATTACH type=“full”]13633[/ATTACH]

[AnyDream1718]

Unfortunately I don’t remember any info details about the ssd. I just know it is 1 TB ssd.
Maybe I should open the PC case and look at the hardware to find some of that info? I don’t know?

[xrobwx71]

You might also want to consider deleting/uninstalling some files to make more free space on the C: drive.
SOURCE
I know yours is 25% but that’s close. https://diskanalyzer.com/ Wiztree is a nice little app to scrutinize your files to see what’s taking up so much space.

I’ve had SSD’s just disappear like this and it has been one of 2 things: 1. For whatever reason the driver has been “misplaced” by Windows. 2. It’s a bad drive.

If you had a drive you could borrow, pop it in and if it’s seen, problem solved.

Did the computer come with the 2 drives or did you add the second one yourself?

[AnyDream1718]

Ok thanks, will see what I can delete for more space.

I do not have another drive available at the moment, hmmm, must look into ways I could perhaps borrow from a friend or family… not sure it will be an option though.

The computer came with these 2 drive installed when I bought it, I did not add anything my self. I only added more RAM.

Would it be helpful to open up the case, disconnect it from the SATA cable and plug it back in again and see if that does something?

[xrobwx71]

It is connected by a cable? Not the plug in gumstick kind? (M.2)

If you are comfortable opening the case and verifying the make model and serial number of the drive in question, please do. Take precautions, unplug all power, ground yourself as well.

https://www.wikihow.com/Ground-Yourself-to-Avoid-Destroying-a-Computer-with-Electrostatic-Discharge#:~:text=Ground%20yourself%20with%20an%20 anti-static%20wristband.&text=Wear%20the%20wristband%20 tight%20against,object%20such%20as%20a%20screw.&te xt=Do%20not%20use%20a%20wireless%20wristband%2C%20 as%20these%20do%20not%20work.

You don’t need the wrist strap, just take precautions.

[AnyDream1718]

Right, I was just talking nonsense, because I rarely open a PC case, so had no image in my mind about how the ssd was connected. Yea I am sure you are right, they are connected in those other slots/things (clearly I am a layman…)

Ok I opened the case and I guess the missing drive is this:

“Kingston A2000. 1 TB. NVM.
SA2000M8/1000G.
9907307-016.A02G.
92230-2129.
PSID: 50026B7685015C8E520839686CDD8EED.
50026B7685015C8E”

Sorry don’t know which number is what, so I just list all the numbers I could see.

The other SSD (which I guess must be the main drive, with the OS installed on and all) it says has 1024 GB, not a straight 1TB like the other, which pretty much matches the info in properties in disk management (but let me know if I got anything wrong here)…

[xrobwx71]

Thanks for taking on the task of opening the case.

Ok, I’ll need you to go into the BIOS. Look for the RST or Intel Rapid Storage Driver setting, is it on/off? Enabled/Disabled? It might say something like Use RST or Don’t use RST.

Your drive may have been using the RST driver and from some Windows update got switched to the Windows driver. Or visa versa.

Open the Device Manager. Go to the Storage Controller section and click the little arrow to expand the list. Take a screenshot of this please.

[AnyDream1718]

Okay,
Interesting. In the BIOS the Kingston 1TB SSD is clearly detected.

Under “Onboard SATA Mode” it says: “Intel RST”

There is also a line I can click, which is called “Intel Rapid Storage Technology”
If I click that line, then one new line appears, which basically is the name of this missing Kingston SSD. I don’t know what that means or what would happen if I clicked it.

I don’t know if this is the RST info you were asking for or if I should search for more?

[ATTACH type=“full”]13634[/ATTACH]

[xrobwx71]

There is also a line I can click, which is called “Intel Rapid Storage Technology”
If I click that line, then one new line appears, which basically is the name of this missing Kingston SSD. I don’t know what that means or what would happen if I clicked it.

This is inside the BIOS? Clicking it won’t do anything. Any changes that happen in the BIOS won’t stick unless you choose. It will give you a choice to save the changes or discard them. So, clicking it is safe. Don’t save any changes unless instructed to do so.

If you change anything in the BIOS, write it down so you can change it back if it doesn’t boot.

I feel we have found the root of the missing SSD issue. Your device manager is using the Microsoft driver, the BIOS is telling it to use the RST driver.

I can’t remember but do you have a full backup of your drives before we continue? If not, do so now. Hasleo is the one I use.