Peripherals crashing but tower lights and fans stay on

[mche1402]

Hey friends,

My PC has been doing this weird thing where all peripherals shut off but the PC fans and lights stay on. Not an overheating issue as I’ve checked temps and the crashing happens even when I have nothing open. Nothing shows up in event viewer except for the kernal event 41 that shows up because I have to shutdown the computer using the PSU. Annoying part is that my hardware (except my gpu) is all new within 8 months. I noticed that this started happening after I switch my boot drive to a new m.2 because my current one didn’t allow for windows 11 update. It’s been happening more often now (1-2 times a day).

Specs: GPU: 6800xt CPU: 7900x Mobo: Gigabyte 650 x ax Ram: Corsair Vengeance 32gb PSU: Corsair RM750x

What I’ve tried:

[ul]
[li]Reseating and replugging everything[/li][li]Updating BIOS[/li][li]Tried plugging the PC into different outlets[/li][li]Taking PC out of the case and left it out for 6 hours and nothing crashed (this could just be chance because I had to put it back in for travel[/li][/ul]

Let me know if there’s any more troubleshooting I could do. I always thought it was a hardware problem but it never happened on my Windows 10 a few months ago so it could be software related.

[phillpower2]

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[mche1402]

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

https://speccy.piriform.com/results/KMHVLJlBMrspl4c1OM62spl

[phillpower2]

You have a good quality PSU but it is not enough for the amount of additional storage devices and additional screens that you have hooked up.

Which power supply do you need?

Corsair Vengeance 32gb

Speccy is not telling us the spec of the RAM, can you tell us what speed the RAM is please.

[COLOR=rgb(44, 130, 201)]Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.[/COLOR]

[mche1402]

DDR5 5600MHz Corsair Vengeance 2x16GB. The thing with the PSU is I thought the same, but it crashes 50% of the time when I don’t even have anything open, could it still be the PSU? I also have had this PSU for 8 months and I had no issues with it, it only started happening recently.

Edit: I also want to add that it started happening when I updated to Windows 11 and changed my boot drive. Could just be coincidence. (sorry didn’t mean to quote)

[phillpower2]

The RAM is not appropriate for your CPU, AMD state here up to 5200MHz/MT/s and if you have EXPO/XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

A junk brand PSU would have had issues from the start but your good brand will get the life sucked out of it over a period of time, the more use it gets the weaker it becomes.

Windows 11 looks to be having issues updating, we can see a few that have failed.

Also noticed problems connecting to the internet.

it crashes 50% of the time

What exactly happens.

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the “computer shut down unexpectedly” or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

[mche1402]

The RAM is not appropriate for your CPU, AMD state here up to 5200MHz/MT/s and if you have EXPO/XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

I have XMP disabled for this reason, I only realized it after I bought the ram unfortunately when a friend pointed it out.

What exactly happens.

Both my monitors, audio (speakers and headphones), keyboard, and mouse all essentially “turn off” as if the computer is off. Monitors both go black and say “no signal”. The tower LED’s and case fans all stay running. The power button on the top of the case becomes unusable but interestingly the LED configuration button on the top stays functional.

This issue occurs randomly. I could have the PC going for 12 hours and it won’t shut down unexpectedly at all, on the other hand, it could shut off 30 minutes after I boot it up in the morning. As for software or games that are running on the computer, it will shutdown 50% of the time when I just have a word document open and it will shutdown when i’m playing games the other half of the time.

Thanks for the help.

[phillpower2]

When a quality PSU overheats internally it shuts down to protect itself and the attached hardware, this is where the kernel event 41 error comes. from.

Going offline now but will check back in the morning UK time, good luck meanwhile.

You are welcome btw

[mche1402]

When a quality PSU overheats internally it shuts down to protect itself and the attached hardware, this is where the kernel event 41 error comes. from.

I was told this was due to me having to manually turn off the PSU to turn off the computer. Hence the “computer shutting down unexpectedly”.

I was also told by a few people that the mobo could be grounding into the case or might be an issue with an electric wire being exposed and such. I was planning on taking it out of the case for a second time (and for a longer time) to test this theory. Any thoughts on what this specific issue could be?

[phillpower2]

Yes but you were forced to use the PSU to turn off the computer because you could not get into Windows to shut it down correctly.

Not one to speculate but a bad update putting the screen into sleep/hibernation could do it, a short circuit would brick your MB and possibly other hardware.

Knocking off now so will leave you with the below to do ready for me in the morning.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

[mche1402]

MiniToolBox by Farbar Version: 13-05-2022
Ran by mche1 (administrator) on 24-02-2024 at 18:50:19
Running from “C:\Users\mche1\OneDrive\Desktop”
Microsoft Windows 11 Home (X64)
Model: B650 GAMING X AX Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal

---

========================= Event log errors: ===============================
[HEADING=1]Application errors:[/HEADING]
Error: (02/24/2024 12:27:39 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (02/24/2024 11:28:24 AM) (Source: Application Hang) (EventID: 1002) (User: NT AUTHORITY)
Description: The program TeamsClientXboxOverlays.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Error: (02/24/2024 12:10:35 AM) (Source: Application Error) (EventID: 1000) (User: PC)
Description: Faulting application name: XboxGameBarWidgets.exe, version: 2401.1001.10.0, time stamp: 0x65baf4de
Faulting module name: ucrtbase.dll, version: 10.0.22621.2506, time stamp: 0x097c794c
Exception code: 0xc0000409
Fault offset: 0x000000000007f61e
Faulting process id: 0x0x11b0
Faulting application start time: 0x0x1da66958581aba0
Faulting application path: C:\Program Files\WindowsApps\Microsoft.GamingApp_2401.1001.10 .0_x64__8wekyb3d8bbwe\XboxGameBarWidgets.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: cdb6f849-61c4-46fe-8564-eabe129263dc
Faulting package full name: Microsoft.GamingApp_2401.1001.10.0_x64__8wekyb3d8b bwe
Faulting package-relative application ID: Microsoft.Xbox.WidgetsApp

Error: (02/23/2024 10:49:16 AM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (02/23/2024 10:49:16 AM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (02/20/2024 10:41:52 PM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: nordvpn-service.exe, version: 1.1.0.34, time stamp: 0x65112d57
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3155, time stamp: 0x8c2ee5db
Exception code: 0xe0434352
Fault offset: 0x0000000000065b0c
Faulting process id: 0x0x12ac
Faulting application start time: 0x0x1da6475e348c7ac
Faulting application path: C:\Program Files\NordVPN\nordvpn-service.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: c0e52242-0d9d-4736-970a-d9ef063bd96d
Faulting package full name:
Faulting package-relative application ID:

Error: (02/20/2024 10:41:51 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (02/20/2024 10:41:51 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (02/20/2024 10:41:51 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (02/20/2024 10:41:51 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
[HEADING=1]System errors:[/HEADING]
Error: (02/24/2024 12:27:38 PM) (Source: DCOM) (EventID: 10010) (User: PC)
Description: Event-ID 10010

Error: (02/24/2024 12:27:37 PM) (Source: DCOM) (EventID: 10010) (User: PC)
Description: Event-ID 10010

Error: (02/24/2024 12:27:36 PM) (Source: DCOM) (EventID: 10010) (User: PC)
Description: Event-ID 10010

Error: (02/24/2024 12:27:35 PM) (Source: DCOM) (EventID: 10010) (User: PC)
Description: Event-ID 10010

Error: (02/24/2024 12:27:35 PM) (Source: DCOM) (EventID: 10010) (User: PC)
Description: Event-ID 10010

Error: (02/24/2024 12:27:35 PM) (Source: DCOM) (EventID: 10010) (User: PC)
Description: Event-ID 10010

Error: (02/24/2024 12:24:38 PM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010

Error: (02/24/2024 12:21:51 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 11:56:55 AM on 2/24/2024 was unexpected.

Error: (02/24/2024 10:36:55 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 10:35:22 AM on 2/24/2024 was unexpected.

Error: (02/24/2024 01:26:59 AM) (Source: DCOM) (EventID: 10010) (User: PC)
Description: Event-ID 10010
[HEADING=1]Windows Defender:[/HEADING]
Date: 2024-02-23 16:59:02
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-23 13:47:32
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-23 13:42:18
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-21 13:23:46
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-20 18:59:17
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]

Date: 2024-01-11 00:44:57
Description:
Microsoft Defender Antivirus Resource Monitor: CPU utilization exceeded its limit.
Hit count: 49
Current Threshold: 3735609

Date: 2023-08-30 18:33:17
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.397.59.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23080.2005
Error code: 0x80070102
Error description: The wait operation timed out.

Date: 2023-08-30 18:33:17
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.397.59.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23080.2005
Error code: 0x80070102
Error description: The wait operation timed out.
[HEADING=1]CodeIntegrity Errors:[/HEADING]
Date: 2024-02-13 17:33:53
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\fcon.dll because the set of per-page image hashes could not be found on the system.

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Bloody Good Time (HKLM...\Steam App 2450) (Version: - Outerlight Ltd.)
Cheat Engine 7.5 (HKLM...\Cheat Engine_is1) (Version: - Cheat Engine)
Counter-Strike 2 (HKLM...\Steam App 730) (Version: - Valve)
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Launcher Prerequisites (x64) (HKLM-x32...{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Lost Ark (HKLM...\Steam App 1599340) (Version: - Smilegate RPG)
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Office 16 Click-to-Run Extensibility Component (HKLM...{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.17231.20236 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM...{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.17231.20236 - Microsoft Corporation) Hidden
One-armed robber (HKLM...\Steam App 2551020) (Version: - Duhndal)
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Speccy (HKLM...\Speccy) (Version: 1.32 - Piriform)
Steam (HKLM-x32...\Steam) (Version: 2.10.91.91 - Valve Corporation)
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THE FINALS (HKLM...\Steam App 2073850) (Version: - Embark Studios)
The Jackbox Party Pack 5 (HKLM...\Steam App 774461) (Version: - Jackbox Games, Inc.)
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Wallpaper Engine (HKLM...\Steam App 431960) (Version: - Wallpaper Engine Team)
[HEADING=1]Packages:[/HEADING]
AMD Radeon Software → C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.23.20028.0_x64__0a9344xs7nr 4m [2024-02-21] (Advanced Micro Devices Inc.) [Startup Task]
Cortana → C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1 005.0_x64__8wekyb3d8bbwe [2023-09-03] (Microsoft Corporation)
Microsoft Family → C:\Program Files\WindowsApps\MicrosoftCorporationII.Microsoft Family_0.2.40.0_x64__8wekyb3d8bbwe [2024-01-03] (Microsoft Corp.)
Microsoft Teams (work or school) → C:\Program Files\WindowsApps\MSTeams_24004.1307.2669.7070_x64 __8wekyb3d8bbwe [2024-02-20] (Microsoft) [Startup Task]
Microsoft Teams Play Together → C:\Program Files\WindowsApps\Microsoft.TeamsXboxGameBarWidget _1.2401.1101.0_x64__8wekyb3d8bbwe [2024-02-06] (Microsoft Corporation)
Microsoft.WindowsAppRuntime.CBS → C:\Windows\SystemApps\Microsoft.WindowsAppRuntime. CBS_8wekyb3d8bbwe [2024-01-11] (Microsoft Corporation)
Minecraft Launcher → C:\Program Files\WindowsApps\Microsoft.4297127D64EC6_1.7.2.0_ x64__8wekyb3d8bbwe [2024-01-03] (Microsoft Studios)
ms-resource://MicrosoftCorporationII.QuickAssist/resources/APP_WINDOW_NAME → C:\Program Files\WindowsApps\MicrosoftCorporationII.QuickAssi st_2.0.28.0_x64__8wekyb3d8bbwe [2024-02-20] (Microsoft Corp.)
ms-resource:app_name_ms_todo → C:\Program Files\WindowsApps\Microsoft.Todos_2.114.7122.0_x64 __8wekyb3d8bbwe [2024-01-24] (Microsoft Corporation) [Startup Task]
ms-resource:AppStoreName → C:\Program Files\WindowsApps\Microsoft.RawImageExtension_2.3. 171.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
ms-resource:AppStoreName → C:\Program Files\WindowsApps\Microsoft.Windows.DevHome_0.1100 .416.0_x64__8wekyb3d8bbwe [2024-02-21] (Microsoft Corporation)
ms-resource:AppxManifest_DisplayName → C:\Windows\SystemApps\Microsoft.Windows.PrintQueue ActionCenter_cw5n1h2txyewy [2024-01-04] (Microsoft Corporation)
ms-resource:Clipchamp/AppName → C:\Program Files\WindowsApps\Clipchamp.Clipchamp_2.9.1.0_neut ral__yxz26nhyzhsrt [2024-01-31] (Microsoft Corp.)
Notepad++ → C:\Program Files\Notepad++\contextMenu [2024-01-28] (0)
Outlook for Windows → C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.20 24.214.400_x64__8wekyb3d8bbwe [2024-02-23] (Microsoft Corporation)
Realtek Audio Control → C:\Program Files\WindowsApps\RealtekSemiconductorCorp.Realtek AudioControl_1.1.137.0_x64__dt26b99r8h8gj [2024-02-08] (Realtek Semiconductor Corp)
Simple Checklist / To Do List → C:\Program Files\WindowsApps\26610MateuszUcher.4335181E1686E_ 1.5.6.0_x64__1jmbar2j73v66 [2024-02-08] (Mateusz Ucher)
Solitaire & Casual Games → C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireColl ection_4.19.1262.0_x64__8wekyb3d8bbwe [2024-02-05] (Microsoft Studios) [MS Ad]
TranslucentTB → C:\Program Files\WindowsApps\28017CharlesMilette.TranslucentT B_2023.2.0.0_x64__v826wp6bftszj [2024-02-06] (Charles Milette) [Startup Task]
Windows Feature Experience Pack → C:\Windows\SystemApps\MicrosoftWindows.Client.Core _cw5n1h2txyewy [2024-02-13] (Microsoft Windows)
Windows Feature Experience Pack → C:\Windows\SystemApps\MicrosoftWindows.Client.File Exp_cw5n1h2txyewy [2024-02-13] (Microsoft Windows)
WindowsAppRuntime.1.1 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_ 1005.616.1651.0_x64__8wekyb3d8bbwe [2024-01-03] (Microsoft Corporation)
WindowsAppRuntime.1.1 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_ 1005.616.1651.0_x86__8wekyb3d8bbwe [2024-01-03] (Microsoft Corporation)
WindowsAppRuntime.1.3 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_ 3000.934.1904.0_x64__8wekyb3d8bbwe [2024-01-03] (Microsoft Corporation)
WindowsAppRuntime.1.3 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_ 3000.934.1904.0_x86__8wekyb3d8bbwe [2024-01-03] (Microsoft Corporation)
WindowsAppRuntime.1.4 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_ 4000.1136.2333.0_x64__8wekyb3d8bbwe [2024-02-20] (Microsoft Corporation)
WindowsAppRuntime.1.4 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_ 4000.1136.2333.0_x86__8wekyb3d8bbwe [2024-02-20] (Microsoft Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 31893.33 MB
Available physical RAM: 23722.57 MB
Total Virtual: 33941.33 MB
Available Virtual: 18872.93 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:930.74 GB) (Free:255.35 GB) NTFS
2 Drive d: (BLUE SSD) (Fixed) (Total:931.5 GB) (Free:601.06 GB) NTFS
3 Drive e: (NVME SSD) (Fixed) (Total:1863 GB) (Free:1390.65 GB) NTFS
4 Drive f: (Barracuda) (Fixed) (Total:1862.89 GB) (Free:1100.01 GB) NTFS
5 Drive g: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS
6 Drive i: () (Fixed) (Total:232.26 GB) (Free:23.75 GB) NTFS

========================= Users: ========================================

User accounts for \

Administrator DefaultAccount Guest
WDAGUtilityAccount

**** End of log ****

[phillpower2]

A lot of Windows errors there, some caused by the PC having to be manually shutdown but a fair few not due to this, Windows Defender has also had problems.

Have you been manually stopping the Windows Defender scans.

[mche1402]

Have you been manually stopping the Windows Defender scans.

I have never manually stopped it

[phillpower2]

Strange, have you ever had any third party AV installed on the computer since the present Windows OS was installed.

[mche1402]

Since the current Windows OS, no.