MSI Monitor built-in HD Camera stopped working/broke after PC crashed

[phillpower2]

Your MB uses UEFI BIOS not Legacy which is what the original storage devices like mechanical hard drives required, you will also require this setting to boot from a USB thumb drive when you come to installing Windows.

The picture that you uploaded shows that the boot sequence is wrong for some reason, see below;

The present boot drive that needs to be first is the Sabrent Rocket 4.0 2TB (SSD), your picture is telling us that you have a USB storage device plugged in which is stopping the BIOS from detecting the boot drive, disconnect the USB drive then restart the PC to see ift he PC boots from the Sabrent like it should, if not, see below;

Go into the set up option and change the boot sequence so that is set so that the present C: Sabrent boot drive is the first drive, save the new settings, exit the BIOS and if needs be restart the PC so that Windows can load.

[ex0LL]

Yeah, as you said it was probably the USB drive causing my PC to not be able to boot properly.
To bypass the USB Drive, I ignorantly enabled RAID Mode, which instead caused all my drives except for C to be hidden somehow.

I switched back again from RAID back to ACHI after unplugging the USB drive in the BIOS Utility and now I can see my other drives once more.

Thank you for sticking with me, you’re a hero.

---

Now, back to us, for the solution you’re suggesting. let’s check together again if I got everything clear:
[ol]
[li] “Take all but the 250GB SSD offline to avoid any mishaps” (I’m not sure I know how to do this, how do I put online/offline my disks without damaging anything?)[/li][li] I already updated MOBO’S Bios, so I should be good about it, right? Is that what you meant with “chipset”?[/li][li] Backup the content from the 250GB SSD and relocate it somewhere else;[/li][li] Install Win11 on 250GB SSD (can I do it while also having an active OS in the M.2?);[/li][li] Install NVidia GeForce Experience and update GPU drivers on 250GB SSD;[/li][li] Install Windows Updates on 250GB SSD (will do automatically since it’s where the OS is now located?).[/li][/ol]
Thanks for bearing with me!

[phillpower2]

Now, back to us, for the solution you’re suggesting. let’s check together again if I got everything clear:
[ol]
[li]“Take all but the 250GB SSD offline to avoid any mishaps” (I’m not sure I know how to do this, how do I put online/offline my disks without damaging anything?)[/li][li]I already updated MOBO’S Bios, so I should be good about it, right? Is that what you meant with “chipset”?[/li][li]Backup the content from the 250GB SSD and relocate it somewhere else;[/li][li]Install Win11 on 250GB SSD (can I do it while also having an active OS in the M.2?);[/li][li]Install NVidia GeForce Experience and update GPU drivers on 250GB SSD;[/li][li]Install Windows Updates on 250GB SSD (will do automatically since it’s where the OS is now located?).[/li][/ol]
Thanks for bearing with me!

From my reply #12;

Save the chipset, GPU and Windows 10 MSI camera drivers to a small capacity USB flashdrive.

Take all but the 250GB SSD offline to avoid any mishaps.

Install Windows 11 and then the chipset, GPU MSI camera drivers to the 250GB SSD, this will now be your C: drive/boot device.

Restart and test to see how the camera behaves, please do not install anything else until further notice.

You are welcome btw

Calling it a day now and may not be around until PM UK time on Tuesday due to other commitments, stay safe meanwhile.

[ex0LL]

Despite your answer, I’m still confused on some steps. Sorry for being slow and everything, but it’s not as easy and given for me.

I thank you from the bottom of my heart for taking me up to this point, I’ll update this thread if I find any solution.

[phillpower2]

No problem and don`t worry about the clean install for now.

Question, is the input source set to Type C in the monitors OSD settings.

[ex0LL]

Question, is the input source set to Type C in the monitors OSD settings.

In the OSD I can activate using the analog stick on the bottom right back corner of the monitor I can see that the input source is set to “Display Port”.

Thinking about it, my monitor is connected with both Display Port and USB C to my PC, as I noticed that “HD Camera” disappears from the Device Manager if I unplug the USB C and only keep the DP,

I thought DP was for monitor displaying and USB C was to connect the HD Camera? ???

[phillpower2]

Make the source the Type C option and see what happens.

[ex0LL]

see what happens.

I tried selecting the “Type C” as input source —screen went black for a couple of seconds, then the monitor auto selected the DP input source by itself.

[phillpower2]

We need to put this on hold for now while you sort out the other issues.

[ex0LL]

Hey there, Phill!

I’ve been all afternoon and evening, my head is exploding but I thought I’d update you on this.
These are all the steps I’ve done so far:
[ol]
[li]Hard Format every disk (included partitions) and fresh installed Win11 on the SSD 250GB;[/li][li]Once in, BIOS were already updated, I updated all storage units drivers, GPU drivers, CPU drivers and installed the MSI monitor drivers to both the monitor and the camera in the device manager.[/li][/ol]
Camera is still recognized in the device manager but when I try to open it it doesn’t capture any image whatsoever.
I believe at this point it’s faulty hardware, burnt due to the crash my PC had before all this fresh install.

I suppose I am giving up and just buy a new stan-alone camera off Amazon at this point… o_O

[ex0LL]

[HEADING=1]UPDATE[/HEADING]
Apparently after reinstalling the “Gaming Intelligence” utility software for the monitor, camera started working again!
I have no clue what was the whole process that fixed it correctly.
You can find the utility software here (for my specific model):
https://it.msi.com/Monitor/Optix-MPG...upport#utility

Thanks for the support, Phill!

[phillpower2]

You are welcome, glad to hear that all is now well and thank you for the follow up (y)