Monitor turns off at random intervalls

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  • Agno3
    PCHF Member
    • Nov 2023
    • 1

    #1

    Monitor turns off at random intervalls

    The monitor on my recently purchased HP Omen 25L computer randomly goes black, and I’ve encountered some issues. I have a 4060Ti, i7 13700F, and 16GB RAM, and my power supply is 600W. From the first time I turnd it on, the monitor turns black for a few seconds, and after pressing some buttons on the keyboard it brings it back. This can happen every 10 seconds or up to 20 minutes, usually lasting only a few seconds. The lights on the mouse and keyboard also stop during this time. When it comes back on, it’s like my computer restarted - all programs are closed, even though the PC was still on.
    I’ve swapped monitors and HDMI cables, both at the same speed. All drivers are updated(I think). I even went to a shop, and they mentioned that not everything was entirely installed. They checked the device manager, where some icons had yellow triangles. They advised updating those, but my attempts failed. I then tried reinstalling Windows, but that didn’t fix the issue. I’m seeking help to resolve this problem. Any assistance would be greatly appreciated.
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15206

    #2
    Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

    To publish a Speccy profile to the Web:

    In Speccy, click File, and then click Publish Snapshot.

    In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

    Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

    Comment

    • Bruce
      PCHF Moderator
      • Oct 2017
      • 10697

      #3
      @Agno3 - any update?

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15206

        #4
        Hit and run poster, closed.

        Comment

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