Headphones- TRS x TRRS

[storpyn]

Some time ago i bought couple of headphones and one new headset. All of the new headphones and the headset have trrs jack, and neither work on my pc- the quality is absolute garbage but when i plug in my old headset- trs, the audio is just fine. Pls help

[storpyn]

Im sorry, is there any website for the tool? I dont like downloading files and tools i know nothing about

[Malnutrition]

https://www.uwe-sieber.de/english.html

https://www.virustotal.com/gui/url/b5772ff830438cba93867d1415f59b6b033331049a3f449f0d19d9edcb2031e0

[storpyn]

thank you, so the tool from step 2 is "Device Cleanup Tool V1.2.1"?

[Malnutrition]

I believe so yes.Run both tools to clean up old drivers and then reboot the computer and test new one.

[storpyn]

i used both tools, headphones and headset with trrs still dont work

[Malnutrition]

Can you make a screen shot of what is detected for removal by both tools please.

[storpyn]

[ATTACH type=“full”]12783[/ATTACH][ATTACH type=“full”]12784[/ATTACH]

[Malnutrition]

K. I’ll check this out when I get home. Can you enable the admin account and test from it.

https://www.howtogeek.com/786907/how-to-log-in-as-administrator-on-windows-10-or-11/

[storpyn]

K. I’ll check this out when I get home. Can you enable the admin account and test from it.

https://www.howtogeek.com/786907/how-to-log-in-as-administrator-on-windows-10-or-11/

wdym test? i ran the tools “as administrator”

[Malnutrition]

Enable the admin account. It is a hidden admin account that you need to enable and test from it. I didn’t mean to run the tools as admin, I mean test the headphones from within that account once enabled to rule out profile corruption.

[storpyn]

sorry, hidden where?

[Malnutrition]

Read link I sent.

[Malnutrition]

Let me tag some help.

@xrobwx71 @Pyro @PeterOz

[Rustys]

Considering you have posted nothing about the hardware in the system hard to really advise properly.

lets start with the speccy report then we can go for there.

[COLOR=rgb(243, 121, 52)]Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/COLOR]