Weird Keyboard Issue

[Ridho_Hauzan]

Keyboard can’t detect on PC, I’ve tried all USB ports and it’s still not detecting it, tested with an external HDD and mouse in each port, and everything works, except the keyboard.
The keyboard has been tested on another laptop/pc and it can work

Motherboard Asrock H81M-VG4
Processor i3 4130
Vga Gigabyte gtx 750
Ram 8gb DDR3 Single Channel

Thanks

[Bruce]

make/model of keyboard?

[Ridho_Hauzan]

make/model of keyboard?

I already test with 2 Keyboards

1. Sades Sabre
2. Logitech G100s

[Bruce]

and those two keyboards, do they come in either USB cable or wireless options?

and you have tried your keyboard in another USB port on your PC, a USB2 and a USB3 port?
what about via a USB hub?

[Ridho_Hauzan]

and those two keyboards, do they come in either USB cable or wireless options?

and you have tried your keyboard in another USB port on your PC, a USB2 and a USB3 port?
what about via a USB hub?

All cable, Currently not trying via USB hub
Already tried on all port too, do I need to set something on bios?

[Bruce]

nothing in BIOS.
in there you could play with USB settings, but you know they are working from connecting other devices in them.

so this keyboard, it’s new or had always been working previously?

[Ridho_Hauzan]

nothing in BIOS.
in there you could play with USB settings, but you know they are working from connecting other devices in them.

so this keyboard, it’s new or had always been working previously?

Been working previously

[Bruce]

have you gone into Device Manager and uninstalled the current keyboard driver, rebooted the Pc and let Windows reinstall it?

if that doesn’t help, try these from an elevated command prompt;
[ul]
[li]chkdsk c: /r[/li][li]sfc /scannow[/li][li]dism /online /cleanup-image /restorehealth[/li][li]dism /online /cleanup-image /startcomponentcleanup /resetbase[/li][/ul]
that’s on the assumption your Windows has gone pear shaped.
if still, no luck, I would be doing a Reset this PC and Keep my files.

[Ridho_Hauzan]

have you gone into Device Manager and uninstalled the current keyboard driver, rebooted the Pc and let Windows reinstall it?

if that doesn’t help, try these from an elevated command prompt;
[ul]
[li]chkdsk c: /r[/li][li]sfc /scannow[/li][li]dism /online /cleanup-image /restorehealth[/li][li]dism /online /cleanup-image /startcomponentcleanup /resetbase[/li][/ul]
that’s on the assumption your Windows has gone pear shaped.
if still, no luck, I would be doing a Reset this PC and Keep my files.

I will try it later, but even in bios my keyboard are not working too

[Bruce]

the two keyboards you have, work in another PC, but none you have tried are now working in your PC?
can you get your hands on any others to test further?

how are you getting into BIOS without a keyboard?

[Ridho_Hauzan]

the two keyboards you have, work in another PC, but none you have tried are now working in your PC?
can you get your hands on any others to test further?

how are you getting into BIOS without a keyboard?

I entered the bios through Windows settings

[Bruce]

hmmm… not sure what you mean by that.
can’t enter BIOS via Windows (that I know of). :unsure:

[Ridho_Hauzan]

hmmm… not sure what you mean by that.
can’t enter BIOS via Windows (that I know of). :unsure:

I mean, I entered the bios through the settings in windows as in How to enter the BIOS on Windows 10 | Laptop Mag after in bios even my keyboard also can’t work

I If I use a USB hub and connect the keyboard to the USB hub is there any chance that my problem will be solved?

[Bruce]

Ah - that way.
using Recovery to get into ASO (advanced startup options) then using that to get into UEFI firmware (BIOS).
cool backdoor to remember if your keyboard isn’t detected!

as to the USB hub, can’t say for sure, throwing ideas out there and seeing what sticks.

[Bruce]

@Ridho Hauzan - any news?
the only other suggestion I would have is to reload Windows - big hammer admittedly, but other choices are narrowing down.