Mouse side buttons not working

[Dexter222]

Hi, so I just bough a HP omen essential gaming mouse, and it’s great apart from the side button (the forward one) doesn’t register. the back one works fine however. I am going to ask for a replacement but I was hoping someone on here could help me first. Thanks in advance!

[Bruce]

usually those ‘extra’ buttons have a default action, like ‘previous web page’ or ‘volume up’ or whatever.
but maybe yours isn’t set, does the manual say what those side buttons are suppose to do?
does it say to download an app that allows full control of any programmable buttons on that mouse?

[phillpower2]

Thread closed due to lack of any feedback from the OP.