Direct port issue

[dcnb66]

I’ve recently bought a new PC and monitor. It works fine with HDMI but with the Direct Port I only get a desktop without icons and the mouse and keyboard don’t work. Any help would be appreciated.

[veeg]

Hello

With the DP plugged in, what refresh rates are showing?

[dcnb66]

Thanks for your reply. How do I check, via the monitor menu?

[veeg]

Are you using win 10? The monitor may have a built in menu.

[dcnb66]

Yes Windows 10 64 bit

[veeg]

Well since you your DP cable will not let you use the keyboard or mouse you can’t check your refresh rate in Display.. Did your monitor have a menu? A bad DP cable will cause these issues..

[dcnb66]

I’m not at home but the monitor definitely has a menu. I used it to switch between HDMI and DP. Looking at the manual online I can see that it’s possible to change Hz settings. The manual is here if you want to look. Menu settings are on pages 26-18

https://support.lenovo.com/gb/en/solutions/pd500334-lenovo-g24-10-monitor-overview-and-service-parts

[veeg]

When you check the refresh rate using the DP cable and the refresh rate is low, the DP cable may be bad. Who knows you may be able to change that with the DP cable.

[dcnb66]

The DP cable is new and I chose one which seems to be good quality. I guess I need to play around with the monitor settings to see.