PC monitor frozen - again!

[Gersh10]

Brand new Asus monitor purchased 2 weeks ago - and here we go again - the monitor just froze! I have attached a pic - the pc screen is somewhat distorted . The pc itself didn’t turn off; only the screen froze., and then I restarted my pc. BitDefender anti-virus had been removed. Is there a program i can run to check if there is possibly an electrical issue? This is so frustrating! Any thoughts??

[veeg]

Hello
Hopefully some of our members will chime in soon..

@Bastet

[Bastet]

How old is your graphics card? Are the drivers up to date?
Ensure the cables are fully connected.
How are you connecting the monitor to the PC?

[Gersh10]

How old is your graphics card? Are the drivers up to date?
Ensure the cables are fully connected.
How are you connecting the monitor to the PC?

Graphics card - 6 months old. Drivers up to date. Cables fully connected. Monitor connected to pc via standard new VGA cable.

[Bastet]

Can you try a different connection - say HDMI or DVI?

[Gersh10]

Can you try a different connection - say HDMI or DVI?

Have purchased a Displayport ->HDMI cable for the monitor. Will observe over the coming days.

[Bastet]

I hope that works.

[Rustys]

Does the system have a onboard display?

If so then remove the display card attach to that and see if the issue continues.

Make and model of the power supply unit?

Make and model of the graphics card?

[Gersh10]

Does the system have a onboard display?

If so then remove the display card attach to that and see if the issue continues.

Make and model of the power supply unit?

Make and model of the graphics card?

It has integrated graphics | Power supply unit (see pic) | Graphics card - Intel(R) HD Graphics 4600

[Rustys]

Graphics card - Intel(R) HD Graphics 4600

Is the integrated graphics what is the make and model of the Graphics Card?
Do you basically connect display using # 1 or # 2

[ATTACH type=“full” alt=“Display connections.png”]8014[/ATTACH]

[Rustys]

There is no graphic card and you are using an integrated (onboard) graphics.
If you had a graphics card then it would be a separate card all together like # 2.

For what I can see one of two things the onboard graphics is going or the power supply is going.

If you get a graphics card you will need to replace the power supply since that one does not carry the wattage to support any of the newer cards.

[Gersh10]

There is no graphic card and you are using an integrated (onboard) graphics.
If you had a graphics card then it would be a separate card all together like # 2.

For what I can see one of two things the onboard graphics is going or the power supply is going.

If you get a graphics card you will need to replace the power supply since that one does not carry the wattage to support any of the newer cards.

I have attached a pic of the back of my PC. The black cable on the lower left is the Displayport connection to my monitor. So, just for my understanding - is this a separate or integrated display?

[Rustys]

integrated display

[Rustys]

Thread closed lack of response form original poster.