USB Serial No driver available

[oSpuds]

Hello, I recently bought a new gaming pc and I am trying to get my ambilights to work. I had them plugged in to my gaming laptop and they were working fine. All I did was unplug the usb from laptop and into the new pc and I cannot seem to figure out how to get them working. Before they were just plug and play I plugged them in and they showed in the device list as usb device com 1 (or whatever usb it was plugged in). Now when I plug them in on the new pc it just says USB Serial and under it Driver unavailable. I have searched everything trying to figure out a solution and can’t find anything. I use ambibox software to run them.

[veeg]

Hello

Have you checked the plug and play setting on the new pc?

[oSpuds]

Hello

Have you checked the plug and play setting on the new pc?

Yes I turned it on through the command prompt.

[veeg]

@Bruce

[Bruce]

and if you plug them back into the laptop, they work?
what’s the difference between the two rigs: OS for example? or build/version?
and they required no installation software when first used on the laptop?

[oSpuds]

There was no required installation on the laptop other than ambibox. Yes lights still worked on it right before I plugged them in to the new pc. Both rigs are windows 10.

[Bruce]

and if you plug them back into the laptop - they still work on that PC?

[oSpuds]

Correct

[Bruce]

they must require some software to work.
is the ambibox software the only software on the old laptop that makes them work?

[oSpuds]

Yes. I downloaded ambibox plugged them in set them up and turned them on. On the laptop they say sub device (comX) desktop they say the above.

[Bruce]

sorry - I’ve got nothing else.

[oSpuds]

10-4 I’m going to end up going with Phillips hue at some point anyway. Thank you so much for your help!

[veeg]

Any updates?

[oSpuds]

Still haven’t found a solution. However I moved my entire rig over the weekend and plugged them back in after being unplugged for over a week. And two of the 58 leds lit up green with the pc powered off. As soon as I turned it on they turned off. I doubt this helps at all but thought I’d share.