Logitec MX800 keyboard and mouse not waking pc from sleep

[clarkgriswold]

I can only wake the pc from sleep by pressing the power button on the machine.

The keyboard and mouse have no effect.

Using Win 10

[phillpower2]

Hello clarkgriswold,

Windows shuts down certain hardware to save power and this may mean that the USB ports are not waking up when you tap a key or move the mouse, take a look at the guide here which shows you how to make sure that your USB ports remain active while the computer is idle.

[clarkgriswold]

Hello clarkgriswold,

Windows shuts down certain hardware to save power and this may mean that the USB ports are not waking up when you tap a key or move the mouse, take a look at the guide here which shows you how to make sure that your USB ports remain active while the computer is idle.

Good info but unfortunately no luck with it.

Interestingly enough the FN key + the power button on the keyboard will let me manually put the pc in sleep mode. However, it will not awake it from sleep mode.

I read something about jumpers on the motherboard but I hope it’s not the case.

[phillpower2]

I am assuming that you have a desktop PC, if yes, do you have or can you borrow a wired PS/2 type keyboard that you can try, this will help with pointing towards either a hardware or a software issue.

I read something about jumpers on the motherboard but I hope it’s not the case.

Not sure what you read but MB jumpers are not something that would normally have any affect on keyboard behaviour.

Did you try the troubleshooting steps in the Logitech mx800 user manual

[clarkgriswold]

Not much in there for troubleshooting.

[phillpower2]

PC problems can often be the most basic of things so it was worth you checking the Logitech troubleshooting steps if only to rule them out.

I am assuming that you have a desktop PC, if yes, do you have or can you borrow a wired PS/2 type keyboard that you can try, this will help with pointing towards either a hardware or a software issue.

We need to wait on any feedback regarding the above for now.

[clarkgriswold]

Sorry guys, been out of pocket for a while. I plugged in an old USB keyboard and verified that it was working.

I manually put the pc into sleep mode and the hardwired USB keyboard WOULD NOT wake it up either.

[phillpower2]

It needs to be a PS/2 and not a USB type keyboard PS/2

[clarkgriswold]

Oh, ok. I have one of those too. I didn’t think they still made ports for those on PC’s lol.

I’ll give that a try, my mistake.

[phillpower2]

No probs (y)

[clarkgriswold]

Oh, ok. I have one of those too. I didn’t think they still made ports for those on PC’s lol.

I’ll give that a try, my mistake.

Umm, exactly this ^^ my machine doesn’t have a PS/2 port.

[phillpower2]

The following from my reply #4;

I am assuming that you have a desktop PC, if yes, do you have or can you borrow a wired PS/2 type keyboard that you can try, this will help with pointing towards either a hardware or a software issue.

It was not confirmed whether or not your computer was a desktop or a notebook so have no way of knowing what ports you have, most desktops do have them(but not all cheap motherboards though) however notebook type computers do not.

Can you post the brand and model name or number of your computer so we know what we are working with, thanks.

[plodr]

Have a read through Option Two

https://www.tenforums.com/tutorials/63148-devices-allow-prevent-wake-computer-windows-10-a.html

[clarkgriswold]

The following from my reply #4;

It was not confirmed whether or not your computer was a desktop or a notebook so have no way of knowing what ports you have, most desktops do have them(but not all cheap motherboards though) however notebook type computers do not.

Can you post the brand and model name or number of your computer so we know what we are working with, thanks.

Understood, it’s an Alienware Aurora R6.

[jmarket]

Ah yes. An Alienware will not have a PS/2 port.

Did you make sure you followed the guide to allow the keyboard to wake the computer? Sometimes it’s disabled and if not enabled, will cause the issues you are experiencing.

Follow this guide, method #3, to see if it fixes the issue at hand