Galaxy A12 wireless

[Penfold7]

My wife’s phone continually seems to drop it’s wireless connection and reverts to 4g in the house. We have pretty good WiFi coverage and where it normally disconnects in the conservatory the signal according to WiFi man is good. The only thing I can narrow it down to is her using a Bluetooth speaker next to her phone. I’m surmising that as they both use 2.4ghz they are interfering. Her phone doesn’t have 5ghz wireless. Can anyone suggest anything regards this issue, or if I’m completely on the wrong track…

[Bruce]

first thing to come into my mind when you mentioned Bluetooth speaker is the potential interference.
either magnetic or EMP in general.
with either, small variances in distance can make all the difference - so moving the phone or the speaker a few metres away may help.
also, humans are mostly water, another great source of wireless absorption, so make sure she isn’t in the line of sight from the phone to the wireless access point.

[Penfold7]

Thanks Bruce. So I’m on the right track. I’ll get her to move the speaker away.

[Bruce]

worth a try, if for no other reason than to cross it off the list. (y)
let us know!

[Rustys]

To add to what has been stated.

Have you tried telling the phone to forget that connection and recreate it?

Is that the only device that is having issues is staying connected?

The only thing I can narrow it down to is her using a Bluetooth speaker next to her phone.

If the speaker is in a different room and or disconnected totally does this happen.

Speaker in different room and the phone is close does it disconnect?

[Penfold7]

Hi. The speaker and phone have normally been next to each other. She only notices when she realises that a chunk of her data allowance has been used.
This is the only device with this issue, my daughter has the same phone with no issues. Yes I’ve recreated connection a couple of times.
She moved them apart this afternoon and seems better, we will know as I’ve turned off mobile data so if it drops everything will stop . She didn’t listen for long today though. I’ll give it a few days of the moving them apart and see what happens. Dosnt seem to happen when speaker off

[Rustys]

With the speaker moved to the new location and the phone connected and playing does the same thing happen?

The only thing I can narrow it down to is her using a Bluetooth speaker next to her phone.

[Penfold7]

Don’t know yet, not enough time today to give it a good try. Will let you know

[Bruce]

@Penfold7 - any luck?

[Rustys]

Lack of response form user closed.