LG phone (LM-K200EMW) cant connect to any LG apps

[dardar]

Hey,

My LG phone (LM-K200EMW) cant connect to any LG apps (LG PC Suit…).

Thank you for help.

dardar

[Bruce]

g’day and welcome to the forums.

have you done a cold restart - turned the phone off completely and restarted?
do you get an error message?
what version of Android are you running?
is this a recent problem?

[dardar]

Hi and thank you for your welcome.

Cold restart didnt work.
I get a message - mobile device cannot be found.
Im running Android 10.

[Rustys]

Connecting to LG apps how?

[dardar]

They cant find the phone. I get a message USB device could not be found in LG On-Screen Phone app and mobile device cannot be found in LG PC Suite.

[Rustys]

Disconnect the USB

Click
Start
Power
Restart

Test

If that does not help, we can manually remove it out of Device manager and sees if hat helps.

[dardar]

I restarted it didnt help. What must i remove from Device manager?

[Rustys]

Once device manager is open remove anything related to your phone.

[dardar]

Ok i removed everything i could found and restarted. Whats next?

[Rustys]

See of that help or not

[dardar]

No it doesnt work. I get the same messages.

[Rustys]

See if this helps at all.

https://www.carlcare.com/global/tips-detail/what-to-do-if-phone-is-not-recognized-by-pc/

Might also see if LG support has any insight.

https://www.lg.com/us/support/solutions?superCategoryId=CT10000003&categoryId=CT10000027

Have you tried uninstalling and reinstalled the software and or drivers for the phone?

Others may have more to suggest.

[dardar]

Phone is recognized by PC. I can see icon in File Explorer and browse files. I have tried uninstalling and reinstalling
many times. Just this LG apps dont work.

[Rustys]

See if this help otherwise you may need to contact LG.

https://www.lg.com/nz/support/product-help/CT20186005-1428057492353

[dardar]

Thanks for help. I dont have Media device (MTP) option. I have to enable this somehow.