new battery drained from 41,040 mWh to 31,692 mWh what's the problem

[anoutlaw]

i’ll start with telling my laptop specifications

HP Laptop 14q-cs0xxx

intel i3-7020u CPU

its a low end laptop which was for around 300 dollers.

well to avoid confusion i’ll breefly tell my story my laptop was slow so i gave it to a technecian and he did something idk what but when i got my laptop it was really fast and smelled like new laptop and all my microsoft laptop was loged out and i belive he changed my battery. so this was around september and october soon after just two months my laptop suddenly started shutting down while i was using it. When i tried to turn it back on it never worked so i assumed it was low battery but it never showed low battery indication. this repeated many times so i started to think that this is not normal so when my laptop again turned off i plued it in and turned on immidiatly the batttery level showed 20% and with time it only got worse laptop shutting down at 30% and never turns on unless i charge it. I used chatgpt for help and with it i checked my battery health and i shared that with got and it said my battery capasity have drained…said its because of over chargeing and i did used to over charge this is december 2024 my laptop battey got worse and turning off at 60%…and i didn;t use it for a 2 weeks i wasn’t home when i came back the battery have bulged and slightly broke my frame…i told gpt that i have recently changed the battery just two months ago and it said its probably a cheep battery a duplicate one. So this time i gave my laptop to legit hp service center and changed my battery this was january 2024. And they said its because of overcharging and adviced me to never overcharge and fully uses till laptop runs out of battery. From that day i was extremely causious about it and mindfull to never ever over charge my laptop. My laptop was at its peak so i wanted to play games in it i never expected it to run any games causse my laptop is old. but still i wanted to try it and downloaded games and it was running but i was conserned about playing games pluged in so again i reached out to gpt for advice and it told its ok too and i put my performance mod in best performance when pluged in and battery saving in battery. so i started playing games last month. I still was scared to play games after fully charging still i am so i usually used my laptop and only played games when its on 30 to 60% charge and i usually stop while it reached full not cause it got full but i played enough for that day. so last day i was watching a movie in my laptop and it turned off i though the battery problem is here again so i pluged it in and turned on again it was on 7% charge and i used gpt to check my battery health and it said battery capacity have drained from its41,040 mWh and it went down to 31,692 mWh.

am consrned again am still in school i dont have money and i dont want to use my parents money again to fix my laptop i just changed the battey in january.
i dont understand why it happened is it because of my gaming…soon after i gave this to gpt it said to change the power settting to baisc and i did it.
i would like to talk to a laptop expert and understand why my battery draind that much…if its normal…and if not should i stop gaming…and why it happened …i look forward to get an answer for these questions
[HEADING=2][/HEADING]

[veeg]

Hello

Let me get you some help.

@phillpower2

[veeg]

Hello

Let me get you some help.

@phillpower2

[phillpower2]

its a low end laptop which was for around 300 dollers.

You answered your own question right there, the computer is not intended for playing games only school and office type work that does not need too much RAM and a dedicated GPU.

so again i reached out to gpt for advice and it told its ok too and i put my performance mod in best performance when pluged in and battery saving in battery

Sorry but that is totally wrong as the Windows High Performance setting is only intended for use with notebooks that have a dedicated GPU and this because for this type of notebook the AC adaptor must be plugged in and powering the notebook else the discrete GPU will not get the power that it needs to be able to function and the notebook will revert back to using the graphics solution provided by the CPU.

Below is my canned info for notebook battery care;
Some but not all of the below is relevant to your question but the information may help others who read your topic looking for guidance themselves.

To prolong the life expectancy of a notebook battery it should be allowed to run out of charge once in a while and then be fully recharged again, this is sometimes called exercising the battery.

It is necessary for high end – gaming type notebooks that have a discrete graphics chip but for a standard type notebook it is not a good idea to continually use both the battery and AC adaptor/charger in place as it may shorten the life of the battery, this because the battery can become reliant on being fully charged all of the time and so when the AC adaptor/charger is removed the battery will quickly lose it`s charge, not all batteries do have but what many older ones do have is a memory cell (EEPROM) which stores the charge amount/content rating and this is often what becomes affected by continuous charging from the AC adaptor/charger, typical symptoms may include not charging at all and only charging to a certain percentage and no further.

To exercise a removable notebook battery you should charge the battery to 100% when you are not going to be using the notebook away from a wall socket power outlet for an extended period of time, turn off and remove the AC adaptor/charger and the battery, store the battery in a safe place, reconnect and use the AC adaptor to power the notebook while you have access to a mains power socket, every once in a while (1 to 2 months) remove the AC adaptor, replace the battery, use the notebook until the battery charge is depleted, connect the AC adaptor/charger, charge the battery up to 100% and then repeat the very same steps as above.

Notebook and Netbook users who`s computers have integrated batteries should follow any guidelines provided by the manufacturer regarding best power management and settings but would benefit from once in a while allowing the battery to become empty of all charge by following the above steps, then fully charging the battery back up to 100% and then reverting back to the recommended power management steps that the manufacturer has suggested, these steps may include charging the battery up to 100% and then removing the AC adaptor/charger, using the computer until the battery charge depletion level reaches the pre-set minimum allowed, reconnect the AC adaptor/charger and then fully charge the battery up to 100% again and repeat the process.

Please note that the above will not help with a battery that has been damaged by being continuously connected to mains power or has reached it`s maximum charge amount limit/life expectancy.

If your notebook battery will not fully charge it suggests that it may be damaged or has been charged the maximum amount of times and so you should not allow it to lose all charge until you have a suitable replacement battery, this because a damaged or naturally expired battery may not begin to charge at all.

Some further information regarding how to prolong the life of a Notebook etc battery which includes calibrating it BatteryCare - Proper laptop battery usage guide

[phillpower2]

its a low end laptop which was for around 300 dollers.

You answered your own question right there, the computer is not intended for playing games only school and office type work that does not need too much RAM and a dedicated GPU.

so again i reached out to gpt for advice and it told its ok too and i put my performance mod in best performance when pluged in and battery saving in battery

Sorry but that is totally wrong as the Windows High Performance setting is only intended for use with notebooks that have a dedicated GPU and this because for this type of notebook the AC adaptor must be plugged in and powering the notebook else the discrete GPU will not get the power that it needs to be able to function and the notebook will revert back to using the graphics solution provided by the CPU.

Below is my canned info for notebook battery care;
Some but not all of the below is relevant to your question but the information may help others who read your topic looking for guidance themselves.

To prolong the life expectancy of a notebook battery it should be allowed to run out of charge once in a while and then be fully recharged again, this is sometimes called exercising the battery.

It is necessary for high end – gaming type notebooks that have a discrete graphics chip but for a standard type notebook it is not a good idea to continually use both the battery and AC adaptor/charger in place as it may shorten the life of the battery, this because the battery can become reliant on being fully charged all of the time and so when the AC adaptor/charger is removed the battery will quickly lose it`s charge, not all batteries do have but what many older ones do have is a memory cell (EEPROM) which stores the charge amount/content rating and this is often what becomes affected by continuous charging from the AC adaptor/charger, typical symptoms may include not charging at all and only charging to a certain percentage and no further.

To exercise a removable notebook battery you should charge the battery to 100% when you are not going to be using the notebook away from a wall socket power outlet for an extended period of time, turn off and remove the AC adaptor/charger and the battery, store the battery in a safe place, reconnect and use the AC adaptor to power the notebook while you have access to a mains power socket, every once in a while (1 to 2 months) remove the AC adaptor, replace the battery, use the notebook until the battery charge is depleted, connect the AC adaptor/charger, charge the battery up to 100% and then repeat the very same steps as above.

Notebook and Netbook users who`s computers have integrated batteries should follow any guidelines provided by the manufacturer regarding best power management and settings but would benefit from once in a while allowing the battery to become empty of all charge by following the above steps, then fully charging the battery back up to 100% and then reverting back to the recommended power management steps that the manufacturer has suggested, these steps may include charging the battery up to 100% and then removing the AC adaptor/charger, using the computer until the battery charge depletion level reaches the pre-set minimum allowed, reconnect the AC adaptor/charger and then fully charge the battery up to 100% again and repeat the process.

Please note that the above will not help with a battery that has been damaged by being continuously connected to mains power or has reached it`s maximum charge amount limit/life expectancy.

If your notebook battery will not fully charge it suggests that it may be damaged or has been charged the maximum amount of times and so you should not allow it to lose all charge until you have a suitable replacement battery, this because a damaged or naturally expired battery may not begin to charge at all.

Some further information regarding how to prolong the life of a Notebook etc battery which includes calibrating it BatteryCare - Proper laptop battery usage guide

[anoutlaw]

You answered your own question right there, the computer is not intended for playing games only school and office type work that does not need too much RAM and a dedicated GPU.

Sorry but that is totally wrong as the Windows High Performance setting is only intended for use with notebooks that have a dedicated GPU and this because for this type of notebook the AC adaptor must be plugged in and powering the notebook else the discrete GPU will not get the power that it needs to be able to function and the notebook will revert back to using the graphics solution provided by the CPU.

Below is my canned info for notebook battery care;

apreciate you taking your time to read it

i have been only playing games that my laptop can run it…like gta san andreas i checked pc specifications for that and my laptop should be able to run it.

so what should i do can i keep playing the gamw in basic power settings and pluged in or will that lead to battery damage and i should stop playing it to care the battery?

and was it normal to a newely replaced battery to loose its maximum capacity that much i.e. its 41,040 mWh and it went down to 31,692 mWh. thats like 9000 mwh???

[anoutlaw]

You answered your own question right there, the computer is not intended for playing games only school and office type work that does not need too much RAM and a dedicated GPU.

Sorry but that is totally wrong as the Windows High Performance setting is only intended for use with notebooks that have a dedicated GPU and this because for this type of notebook the AC adaptor must be plugged in and powering the notebook else the discrete GPU will not get the power that it needs to be able to function and the notebook will revert back to using the graphics solution provided by the CPU.

Below is my canned info for notebook battery care;

apreciate you taking your time to read it

i have been only playing games that my laptop can run it…like gta san andreas i checked pc specifications for that and my laptop should be able to run it.

so what should i do can i keep playing the gamw in basic power settings and pluged in or will that lead to battery damage and i should stop playing it to care the battery?

and was it normal to a newely replaced battery to loose its maximum capacity that much i.e. its 41,040 mWh and it went down to 31,692 mWh. thats like 9000 mwh???

[phillpower2]

No problem (y)

The specs of the notebook are fine for the one game that you mention but can I ask what others you have tried.

As previously mentioned you do not have a discrete GPU and so should not be using the High Performance tab, all that will do is heat up the inside of the computer and the CPU in particular because that is what provides the video.

Third party batteries tend to only come from the one place and are generally of poor quality and that will not be helping here, High Performance and being constantly plugged in damages good quality batteries but it quickly kills cheap generic replacements.

You should run the HP hardware diagnostics, you will be able to generate a battery report which you should upload for us so that we can take a look, see the below that I have copy/paste from the HP forums;
You can access the HP Hardware Diagnostics UEFI utility by powering on the notebook and immediately tapping the F2 key. Choose Component tests and then select Power and then Battery at the next screen. It is best to run the test with a fully charged battery with the power adapter disconnected. The power led should be white and not amber to determine that the battery is fully charged. Run the battery check, not the battery calibration.

To access the battery-report you will need to be logged into Windows. Follow the tutorial I provided at the link in the line below this one.

[URL unfurl="true"]https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/…[/URL]

Be sure that you save the battery-report while opened in a browser as text. Use the Save as option in the browser that the battery-report opened up in. Copy and paste it into your reply in this thread.

[COLOR=rgb(41, 105, 176)]Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.[/COLOR]

[phillpower2]

No problem (y)

The specs of the notebook are fine for the one game that you mention but can I ask what others you have tried.

As previously mentioned you do not have a discrete GPU and so should not be using the High Performance tab, all that will do is heat up the inside of the computer and the CPU in particular because that is what provides the video.

Third party batteries tend to only come from the one place and are generally of poor quality and that will not be helping here, High Performance and being constantly plugged in damages good quality batteries but it quickly kills cheap generic replacements.

You should run the HP hardware diagnostics, you will be able to generate a battery report which you should upload for us so that we can take a look, see the below that I have copy/paste from the HP forums;
You can access the HP Hardware Diagnostics UEFI utility by powering on the notebook and immediately tapping the F2 key. Choose Component tests and then select Power and then Battery at the next screen. It is best to run the test with a fully charged battery with the power adapter disconnected. The power led should be white and not amber to determine that the battery is fully charged. Run the battery check, not the battery calibration.

To access the battery-report you will need to be logged into Windows. Follow the tutorial I provided at the link in the line below this one.

[URL unfurl="true"]https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/…[/URL]

Be sure that you save the battery-report while opened in a browser as text. Use the Save as option in the browser that the battery-report opened up in. Copy and paste it into your reply in this thread.

[COLOR=rgb(41, 105, 176)]Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.[/COLOR]

[anoutlaw]

actually i have generated something about battery with gpt idk if thats the same thing ur refering to plz check the screenshots i have provided.
if not just give me a guide i will do it and am a real real noob so plz be patient and use simple words am still learning

edit: i not only play gta san andreas i play gta vice city need for speed most wanted…battlefield bad company…it kind a felt am over working the laptop so i deleated it just yesterday

[anoutlaw]

actually i have generated something about battery with gpt idk if thats the same thing ur refering to plz check the screenshots i have provided.
if not just give me a guide i will do it and am a real real noob so plz be patient and use simple words am still learning

edit: i not only play gta san andreas i play gta vice city need for speed most wanted…battlefield bad company…it kind a felt am over working the laptop so i deleated it just yesterday

[phillpower2]

actually i have generated something about battery with gpt idk if thats the same thing ur refering to plz check the screenshots

Please do as was asked and run the proper HP hardware diagnostics and provide the battery report that is generated by HP, all steps were provided in my reply #5.

All the other games that you mention require a discrete GPU which your notebook does not have so no surprises that the computer misbehaves.

[phillpower2]

actually i have generated something about battery with gpt idk if thats the same thing ur refering to plz check the screenshots

Please do as was asked and run the proper HP hardware diagnostics and provide the battery report that is generated by HP, all steps were provided in my reply #5.

All the other games that you mention require a discrete GPU which your notebook does not have so no surprises that the computer misbehaves.

[Bruce]

Also be aware that there are batteries, and then there are batteries.
All are not made the same!

When people say they installed a ‘new’ battery, they either have used a new, off-the-shelf unit, or they have replaced the cells in the battery pack as most use the 18650 type of battery. The other type are those flat pack type.

Then there is ‘new’ as is freshly manufactured or ‘new’ as in never been used before.
Lithium-Ion batteries start to oxidise as soon as they are made. They have a standard life of about 2-3 years before their capacity to hold a full charge for a sustained period starts to drop off drastically.

So, a never-used-before battery could have been sitting on the shelf for a year by the time it gets used.

Do you have any idea what they did when they “replaced the battery”?
And if the invoice was itemised, what the battery cost?

Those of us who lived through the Ni-Cad (nickel-cadmium), and Ni-Mh (nickel-metal hydride) battery years have been engrained with the memory effect those batteries can get if always kept charged or frequently topped-up.
That was stopped with Lithium-Ion types, and the newer Lithium-Polymer.

Do not let your Li-Ion batteries fully discharge. The smaller the discharge, the longer the battery will last.
A nice article here; BU-808: How to Prolong Lithium-based Batteries - Battery University
In short it says;
[ul]
[li]charge slowly and often (don’t use fast chargers)[/li][li]keeping it connected doesn’t hurt the battery, the BMS (battery management system prevents over-charging)[/li][li]keep the battery temperature as low as possible[/li][/ul]

[Bruce]

Also be aware that there are batteries, and then there are batteries.
All are not made the same!

When people say they installed a ‘new’ battery, they either have used a new, off-the-shelf unit, or they have replaced the cells in the battery pack as most use the 18650 type of battery. The other type are those flat pack type.

Then there is ‘new’ as is freshly manufactured or ‘new’ as in never been used before.
Lithium-Ion batteries start to oxidise as soon as they are made. They have a standard life of about 2-3 years before their capacity to hold a full charge for a sustained period starts to drop off drastically.

So, a never-used-before battery could have been sitting on the shelf for a year by the time it gets used.

Do you have any idea what they did when they “replaced the battery”?
And if the invoice was itemised, what the battery cost?

Those of us who lived through the Ni-Cad (nickel-cadmium), and Ni-Mh (nickel-metal hydride) battery years have been engrained with the memory effect those batteries can get if always kept charged or frequently topped-up.
That was stopped with Lithium-Ion types, and the newer Lithium-Polymer.

Do not let your Li-Ion batteries fully discharge. The smaller the discharge, the longer the battery will last.
A nice article here; BU-808: How to Prolong Lithium-based Batteries - Battery University
In short it says;
[ul]
[li]charge slowly and often (don’t use fast chargers)[/li][li]keeping it connected doesn’t hurt the battery, the BMS (battery management system prevents over-charging)[/li][li]keep the battery temperature as low as possible[/li][/ul]