HP Laptop Battery, not Calibrating

[JamesNel]

Hello,
My HP battery health states 100% but needs calibration. I have tried all the options suggested by HP support and also on HP forum. I have also followed the suggestions below:

[ol]
[li]

Connect the AC Adapter.

[/li][li]

Fully charge your battery (99%-100%).

[/li][li]

Keep the AC Adapter connected to the computer for 3 hours with the battery fully charged (99%-100%).

[/li][li]

Launch HP Battery Check using HP Support Assistant to validate the results.

[/li]but the battery still indicates that it needs to be calibrated. What else can I do?
[/ol]
Regards James

[phillpower2]

hello James,

Can I ask how old is the battery and if you continually run the notebook with the AC adaptor powering the notebook.

[JamesNel]

hello James,

Can I ask how old is the battery and if you continually run the notebook with the AC adaptor powering the notebook.

Hello
Thank you for responding.
The battery is the original HP battery and 1 year old. I never run the Laptop on AC. Use battery and only charge when below 20- 25%

[phillpower2]

You are welcome and thanks for the update (y)

A fair bit of reading and some of it is not relevant in this instance but see my canned info on notebook battery care below;
Some but not all of the below is relevant to your question but the information may help others who read your topic looking for guidance themselves.

To prolong the life expectancy of a notebook battery it should be allowed to run out of charge once in a while and then be fully recharged again, this is sometimes called exercising the battery.

It is necessary for high end – gaming type notebooks that have a discrete graphics chip but for a standard type notebook it is not a good idea to continually use both the battery and AC adaptor/charger in place as it may shorten the life of the battery, this because the battery can become reliant on being fully charged all of the time and so when the AC adaptor/charger is removed the battery will quickly lose it`s charge, not all batteries do have but what many older ones do have is a memory cell (EEPROM) which stores the charge amount/content rating and this is often what becomes affected by continuous charging from the AC adaptor/charger, typical symptoms may include not charging at all and only charging to a certain percentage and no further.

To exercise a removable notebook battery you should charge the battery to 100% when you are not going to be using the notebook away from a wall socket power outlet for an extended period of time, turn off and remove the AC adaptor/charger and the battery, store the battery in a safe place, reconnect and use the AC adaptor to power the notebook while you have access to a mains power socket, every once in a while (1 to 2 months) remove the AC adaptor, replace the battery, use the notebook until the battery charge is depleted, connect the AC adaptor/charger, charge the battery up to 100% and then repeat the very same steps as above.

Notebook and Netbook users who`s computers have integrated batteries should follow any guidelines provided by the manufacturer regarding best power management and settings but would benefit from once in a while allowing the battery to become empty of all charge by following the above steps, then fully charging the battery back up to 100% and then reverting back to the recommended power management steps that the manufacturer has suggested, these steps may include charging the battery up to 100% and then removing the AC adaptor/charger, using the computer until the battery charge depletion level reaches the pre-set minimum allowed, reconnect the AC adaptor/charger and then fully charge the battery up to 100% again and repeat the process.

Please note that the above will not help with a battery that has been damaged by being continuously connected to mains power or has reached it`s maximum charge amount limit/life expectancy.

If your notebook battery will not fully charge it suggests that it may be damaged or has been charged the maximum amount of times and so you should not allow it to lose all charge until you have a suitable replacement battery, this because a damaged or naturally expired battery may not begin to charge at all.

Some further information regarding how to prolong the life of a Notebook etc battery which includes calibrating it BatteryCare - Proper laptop battery usage guide

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.

[JamesNel]

???

[phillpower2]

(y)

[Bruce]

@JamesNel - any news?

[JamesNel]

Hello,
I contacted HP support. They were not able to solve the problem. I will now also try your suggestion. Will give feedback as soon as done. Thank you for your help. Much appreciated.

[Bruce]

@JamesNel - any progress?

[JamesNel]

I tried the suggestions and still had no success. HP support says it might be the HP Support Assistant. I uninstalled the HP support assistant and re-installed the latest version. Still the same issue. Indicates that the battery is 100% but needs calibration

[Bruce]

Is the laptop still under warranty?

[JamesNel]

No - laptop is 18 months old

[Bruce]

If the laptop is running fine regardless, I’d not bother delving any deeper.
In fact, in the past, I had a HP laptop and if memory serves, it had something similar - I just uninstalled the software telling me that message and continued using the rig for a couple more years.

[JamesNel]

Thank you Bruce. The laptop is running fine. I am leaving things as they are. Your input and suggestions are much appreciated. Regards

[Bruce]

Of course, if you ever want more suggestions, let us know.
Happy computing!