Asus Zenbook 14 q408ug doesn’t turn on anymore after today

[IvanP01]

I woke up this morning, to my laptop with a battery warning, saying it was about to die, I immediately turned it off and charged it, a few minutes later I tried to turn it on normally like any laptop by pressing the power button, and it didnt turn on, I tried seeing if the power adapter was the problem but it charged my other electronics pretty fine. If I wiggled the charger in the port sometimes it would show the charging status light to be on and the power button on as well, but that would only last a few seconds. Then I went into the official asus website for trouble shooting, holding the power button, unplugging it and plugging it in again, different button sequences, etc. Then it got me to the Bitlocker screen where it asked for the key which I got eventually (also I don’t know why I got my computer was showing me BitLocker too?) ,but by the time I got the key, my laptop turned off again by itself. After that the most I got was the boot up screen, now it won’t turn on at all and no sign of power or light running through it even when plugged in. What can I do to fix? I really don’t want to pay the a repair shop and I’m willing to fix it myself if possible, but theres a lack of information on my model, unless I haven’t looked hard enough? I’m guessing its some hardware issue with the battery, but that’s just my guess. Oh yeah, also recently I got rid of a malware virus in the form of a browser extension which I still don’t know where it came from, it might’ve affected my laptop somehow maybe?

Thanks for helping!

[veeg]

Hello

Sounds like the power port may have issue’s..

@PeterOz @xrobwx71

[xrobwx71]

Is it a USB Type C charging port? If so, clean out the port. Guitar strings work very well for this and many other things. .009 size works well with USB ports.

[ATTACH type=“full”]13702[/ATTACH]

[IvanP01]

Hi, yeah its a usb c type port

[IvanP01]

also i tried cleaning it out with guitar strings, but i don’t think it’s made a difference as it seems clean and I think it’s just scratching the insides

[Bruce]

You could remove the battery and see if the laptop runs on just mains power.
If you really want to tackle this yourself, and are handy with a screwdriver, then the battery removal process is as follows; Asus Zenbook 14 q408ug remove battery at DuckDuckGo

While you have the cover off, look at the power port to see if anything stands out, but unless it’s really obvious, like scorch marks or a broken wire, you probably won’t notice anything. Even if you have a multimeter to check the voltages coming in from the charger and passing through the circuitry, you need to know where to place the probes, so as to to short out anything - or kill yourself!

[Bruce]

@IvanP01 - any news?