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The MB info is classified, what a load of nonsense they are telling you, they are not NASA and it suggests to me that they do not know what is in there, no wonder their customer service is pathetic/almost non existent.
Download and run CPU-z which is a free program that will give you info on all the hardware, download from here
DMI BIOS
vendor American Megatrends International LLC.
version N.1.14STD00
date 09/15/2022
ROM size 16384 KB
DMI System Information
manufacturer Standard
product Standard
version Standard
serial GM5AG0O2232704700
UUID {08969480-1F8D-11EE-9292-4535DE196A00}
SKU 0001
family ADL
DMI Baseboard
vendor Standard
model Standard
revision Standard
serial Standard
DMI System Enclosure
manufacturer Standard
chassis type Notebook
chassis serial Standard
DMI Extension Slot
designation Slot 1
type PCI Express
width 32 bits
populated no
DMI Extension Slot
designation Slot 2
type PCI Express
width 32 bits
populated no
DMI Extension Slot
designation Slot 3
type PCI Express
width 32 bits
populated no
DMI Extension Slot
designation Slot 4
type PCI Express
width 32 bits
populated no
DMI Extension Slot
designation Slot 5
type PCI Express
width 32 bits
populated no
DMI OEM Strings
string[0] Standard
string[1] Standard
string[2] Standard
string[3] Standard
string[4] Standard
string[5] Standard
string[6] Standard
string[7] Standard
string[8] Standard
string[9] Standard
string[10] FBM-GM5AG0O0141RTP
string[11] GM5AG0O
string[12] Standard
string[13] Standard
string[14] Standard
string[15] 1D051174O1100600
DMI Physical Memory Array
location Motherboard
usage System Memory
correction None
max capacity 128 GB
max# of devices 2
DMI Memory Device
designation Controller0-ChannelA-DIMM0
format SODIMM
type DDR5
total width 64 bits
data width 64 bits
size 16 GB
speed 4800 MHz
manufacturer Crucial Technology
part number CT16G48C40S5.C8A1
serial number E816A5B1
voltage 1.100000
manufacturer id 0x9B85
product id 0x0
DMI data
000 0x11 0x5C 0x27 0x00 0x26 0x00 0xFE 0xFF 0x40 0x00
010 0x40 0x00 0x00 0x40 0x0D 0x00 0x01 0x02 0x22 0x80
020 0x00 0xC0 0x12 0x03 0x04 0x05 0x06 0x01 0x00 0x00
030 0x00 0x00 0xC0 0x12 0x4C 0x04 0x4C 0x04 0x4C 0x04
040 0x03 0x08 0x00 0x00 0x85 0x9B 0x00 0x00 0x00 0x00
050 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
060 0x00 0x00 0x00 0x00
DMI Memory Device
designation Controller1-ChannelA-DIMM0
format SODIMM
type DDR5
total width 64 bits
data width 64 bits
size 16 GB
speed 4800 MHz
manufacturer Crucial Technology
part number CT16G48C40S5.C8A1
serial number E816B440
voltage 1.100000
manufacturer id 0x9B85
product id 0x0
DMI data
000 0x11 0x5C 0x28 0x00 0x26 0x00 0xFE 0xFF 0x40 0x00
010 0x40 0x00 0x00 0x40 0x0D 0x00 0x01 0x02 0x22 0x80
020 0x00 0xC0 0x12 0x03 0x04 0x05 0x06 0x01 0x00 0x00
030 0x00 0x00 0xC0 0x12 0x4C 0x04 0x4C 0x04 0x4C 0x04
040 0x03 0x08 0x00 0x00 0x85 0x9B 0x00 0x00 0x00 0x00
050 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
060 0x00 0x00 0x00 0x00
DMI Port Connector
designation J4C1 - FAN PWR (internal)
designation None (external)
[HEADING=1]Storage[/HEADING]
Drive 0/0/-1/-1
Device Path \?\scsi#disk&ven_nvme&prod_ct1000p3pssd8#5&7d81a9b &0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Name CT1000P3PSSD8
Revision P9CR40A
Serial 2316E6CB7EA0
Capacity 931.5 GB
Type Fixed, SSD
Bus Type NVMe (17)
Features
Controller NVM Express (NVMe) Controller at bus 3, device 0, function 0
Link Speed PCI-E 4x @ 16.0 GT/s
Volume c:, 247.1 GBytes (74.4 percent available)
Volume d:, 683.6 GBytes (46.0 percent available)
[HEADING=1]USB Devices[/HEADING]
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x1532, product=0x0257
USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x2109, product=0x2815
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x18F8, product=0x1486
USB Device USB Composite Device, class=0xEF, subclass=0x02, vendor=0x04F2, product=0xB711
USB Device Intel(R) Wireless Bluetooth(R), class=0xE0, subclass=0x01, vendor=0x8087, product=0x0026
USB Device Generic SuperSpeed USB Hub, class=0x09, subclass=0x00, vendor=0x2109, product=0x0815
USB Device USB Attached SCSI (UAS) Mass Storage Device, class=0x00, subclass=0x00, vendor=0x0781, product=0x55BB
USB Device USB Attached SCSI (UAS) Mass Storage Device, class=0x00, subclass=0x00, vendor=0x152D, product=0x9561
USB Device Realtek USB 3.0 Card Reader, class=0x00, subclass=0x00, vendor=0x0BDA, product=0x0316
[HEADING=1]Graphics[/HEADING]
Number of adapters 2
[HEADING=1]Graphic APIs[/HEADING]
API D3D
API NVIDIA I/O
API NVIDIA NVML
API NVIDIA NVAPI
pwrMask 0x000C1C2B
pwrTable [F5 F6 00 F7 00 FA 00 00 00 00 FE E3 F1 00 00 00 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 ]
API Intel I/O
API Intel IGCL
API Intel oneAPI
[HEADING=1]Display Adapters[/HEADING]
Display adapter 0 (primary)
ID 0x1000000
Name NVIDIA GeForce RTX 3060 Laptop GPU
Board Manufacturer TONGFANG HONGKONG Ltd
Revision A1
Core family 0x176 (GA106-A)
Power Limit 115.0 W (default)
Thermal Limit 87.0 C (max), 102.0 C (slowdown), 105.0 C (shutdown)
Cores 3840
ROP Units 48
RayTracing Cores 30
Tensor Cores 120
Memory type GDDR6 (Hynix)
Memory size 6 GB
Memory bus width 192 bits
Current Link Width x8
Current Link Speed 2.5 GT/s
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1D05)
Model ID 0x2520 (0x1174)
Revision ID 0xA1
Root device bus 0 (0x0), device 1 (0x1), function 0 (0x0)
Performance Level Base
Core clock 1387.0 MHz
Memory clock 7001.0 MHz
Performance Level Boost
Core clock 1702.0 MHz
Memory clock 7001.0 MHz
Performance Level Current
Core clock 210.0 MHz
Memory clock 405.0 MHz
Driver version 31.0.15.4629
WDDM Model 3.1
Display adapter 1
ID 0x4000000
Name Intel(R) Iris(R) Xe Graphics
Board Manufacturer TONGFANG HONGKONG Ltd
Execution Units 96
PCI device bus 0 (0x0), device 2 (0x2), function 0 (0x0)
Vendor ID 0x8086 (0x1D05)
Model ID 0x46A6 (0x1174)
Revision ID 0xC
Performance Level Max
Core clock 1400.0 MHz
Performance Level Current
Core clock 750.0 MHz
Driver version 31.0.101.4502
WDDM Model 3.1
Monitor 0
Model ()
ID BOE0974
Serial
Manufacturing Date Week 13, Year 2021
Size 15.3 inches
Max Resolution 2560 x 1440 @ 40 Hz
Horizontal Freq. Range 244-244 kHz
Vertical Freq. Range 48-165 Hz
Max Pixel Clock 670 MHz
Gamma Factor 2.2
Monitor 1
Model MSI G244F ()
ID MSI3BB4
Serial BB4H013701828
Manufacturing Date Week 28, Year 2023
Size 23.8 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 30-200 kHz
Vertical Freq. Range 48-165 Hz
Max Pixel Clock 400 MHz
Gamma Factor 2.2
[HEADING=1]Software[/HEADING]
Windows Version Microsoft Windows 11 (10.0) Professional 64-bit (Build 22631)
DirectX Version 12.0
[HEADING=1]Register Spaces[/HEADING]
Register space PCI
Register space PCI #2
Register space PCI Express, base address = 0x0C0000000
Register space SMBus, base address = 0x0EFA0
[/CODE]
Thanks, I should have mentioned that you only need the mainboard info, sorry about that.
I could be wrong but it looks to me like the board is a replica of a big name brand like Acer, ASUS, Lenovo or MSI etc, a brand that makes gaming type notebooks, the chinese mass produce such boards and then bulk buyers map their own BIOS onto them and then sell them on as custom gaming computers, it is not illegal to purchase such a computer but as you have unfortunately found out aftersales support is very poor.
See what they come back with and then go from there, I know what I would do but that is not relevant here.
sorry for the late reply, end of the month is really busy at work. Yeah, I think I will have to live with it. the games I normally play donβt take too much resources, so I can live with it until they send the updated drivers.
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