Strange problem with SSD

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  • NeddHelpPlz
    PCHF Member
    • Dec 2023
    • 17

    #1

    Strange problem with SSD

    The other day out of the blue, the laptop rebooted itself while a program was running. When it turned the pc back on, the words S.M.A.R.T test warning appeared.
    Searching the net, I found out that it was an SSD problem, but by doing checks to all components I did not get any error messages, specifically windows was telling me that everything was intact.
    I had recently done the latest windows 11 update, is it possible that this is what is causing the problem?
    Also, is it normal that I get this error message (S.M.A.R.T) when I start the pc despite the fact that the hardware checks all give positive responses?
  • Bruce
    PCHF Moderator
    • Oct 2017
    • 10702

    #2
    SMART is a drive monitoring process drives have done for generations.
    it is suppose to pre-warn you of pending faults with your drive.
    it’s usually not too bad at doing this but is by no means the be-all-and-end-all in saying when a drive will die.

    I’d had drives continue to be used 2 years after the initial SMARTR warning came up, and others that have died with no SMART alerts.

    but let’s get those SMART figures and see what they say.

    get Speccy; Speccy - Download Builds
    in Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
    now you can paste that link into your next post.

    Speccy doesn’t show the Power Supply Unit so, if a Desktop PC, list the make/model of the PSU.

    Is Speccy safe?

    Comment

    • Rustys
      PCHF Member
      • Jul 2016
      • 7862

      #3
      Download the Standard edition of Crystal Disk Information.

      [2025/07/21] CrystalMark Retro 2.0.6 - Manual / History Standard Edition Installer ZIP ZIP (9x) ZIP (NT) Source Code Store ($9.99) Shizuku Edition Installer ZIP ZIP (9x) ZIP (NT) Store ($9.99) Aoi Edition Installer ZIP ZIP (9x) ZIP (NT) Store ($9.99) [2025/08/31] CrystalDiskInfo 9.7.2 - Manual / History Standard Edition Installer ZIP Source Code Sound Pack


      Select the ZIP (XP-) to your desktop and uncompress form there. This way there is no software to install.

      Post a screen shot of the image example here making sure that your drive that it states in you post is selected.

      [ATTACH type=β€œfull”]13064[/ATTACH]

      Comment

      • NeddHelpPlz
        PCHF Member
        • Dec 2023
        • 17

        #4
        [ATTACH type=β€œfull”]13065[/ATTACH]

        Comment

        • NeddHelpPlz
          PCHF Member
          • Dec 2023
          • 17

          #5
          What do you recommend I do? Obviously make a backup! But then what?

          Comment

          • Rustys
            PCHF Member
            • Jul 2016
            • 7862

            #6
            Replace the drive.

            Is that the one that has the operating system on?

            Comment

            • NeddHelpPlz
              PCHF Member
              • Dec 2023
              • 17

              #7
              Yes

              Comment

              • Rustys
                PCHF Member
                • Jul 2016
                • 7862

                #8
                Then you will need to replace the drive and preform a clean install of the OS.
                Making sure that the drivers are installed in the proper order.

                honestly would not waste time backing up anything from that drive since if the files are corrupted then you will need to perform a fresh install anyways.

                This is why users should have a backup process in place prior.

                Comment

                • NeddHelpPlz
                  PCHF Member
                  • Dec 2023
                  • 17

                  #9
                  Why do you think it broke down? Why do you think the checks I did on windows give me positive responses? While crystaldisk gives me negative?

                  Comment

                  • Rustys
                    PCHF Member
                    • Jul 2016
                    • 7862

                    #10
                    Several things here are a few reasons.
                    bad circuit board
                    bad connection
                    power surge
                    heat
                    bad drive to begin with
                    Originally posted by NeddHelpPlz
                    Why do you think the checks I did on windows give me positive responses?
                    What checks

                    Comment

                    • NeddHelpPlz
                      PCHF Member
                      • Dec 2023
                      • 17

                      #11
                      Open a command prompt window (from the Start menu), type the command wmic and press Enter.

                      Then type diskdrive get status and press Enter.

                      Comment

                      • NeddHelpPlz
                        PCHF Member
                        • Dec 2023
                        • 17

                        #12
                        Could the fact that the laptop is also working at night while the charger remains plugged in all the time have contributed to the damage?

                        Comment

                        • Rustys
                          PCHF Member
                          • Jul 2016
                          • 7862

                          #13
                          Using the Administrator Command Prompt

                          Running the same command
                          wmic

                          type
                          diskdrive get status

                          Post a screen shot of the results
                          Originally posted by NeddHelpPlz
                          Could the fact that the laptop is also working at night while the charger remains plugged in all the time have contributed to the damage?
                          Maybe if the charge is going faulty.

                          Usually, I connect via USB to another system and see if it replicates.

                          Comment

                          • NeddHelpPlz
                            PCHF Member
                            • Dec 2023
                            • 17

                            #14
                            Also, how do I delay the final breakdown of the ssd? Because in spite of everything the laptop seems to work fine, the only thing is the S.M.A.R.T screen when I turn on the computer, otherwise everything else is ok.

                            Comment

                            • Rustys
                              PCHF Member
                              • Jul 2016
                              • 7862

                              #15
                              Like @Bruce stated may take the drive long time before it fails or it may fail on the next few minutes.

                              Comment

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