My Laptop HP I5 Suddenly started crashing possibly after I upgraded Windows to 22H2

[SweetIceTea]

It seems as if after I did that update is when My Laptop started “Crashing” and too Task Manger showing ( High Power Usage ) & High Disk but only when I use Firefox when I use Chrome seems fine but still does Crash! ( Locking ) wait til light goes off hit the power resumes – Any suggestions? Thanks - Sorry Just found this website!!! & Thought I’d see if anyone has a suggestion? Thanks

[SweetIceTea]

specs -
Device name DESKTOP-13ULDTR
Processor Intel(R) Core™ i5-3380M CPU @ 2.90GHz 2.90 GHz
Installed RAM 8.00 GB
Device ID 3B1897DD-AA6E-4BE0-BEDE-100B1AF928DD
Product ID 00330-80000-00000-AA245
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro
Version 22H2
Installed on 2021-12-07
OS build 19045.3693
Experience Windows Feature Experience Pack 1000.19053.1000.0

[veeg]

Hello

What size is your HDD ? Also how much space do you have left ?

[SweetIceTea]

Thanks for responding - Is this what you need?

[veeg]

Thanks HDD looks good..

Now go to this link and scroll down to the last post and see if this fix suits you..

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-crashing-when-updating-to-22h2/4b2bbaf4-169a-42d1-9030-c20f939b108b

[SweetIceTea]

Thanks so so much~~

[SweetIceTea]

Sorry, I am confused - I have just updated to the latest Windows 10 22H2 – I am not even sure if that is when this started happening but was around that time - Let me explain more - ALSO I just started using Firefox a Game that uses WebGL – Firefox is the only one that I can use to play this game - Chrome has all the settings with the Flags / WebGL Enabled - and I did that one Opera & Safari & Edge too – but they don’t work even Enabled & too with the “Use hardware acceleration” Ticked ON – When I use Firefox with ONLY That game No other browsers / windows open MY Task Manager Shows VERY HIGH Power Usage – High - 100 Percent DISK - and CPU Memory goes a bit high too Hope that helps – But When I use Chrome it doesn’t do that I do get some HIGH Usage with Power - If too many windows - and sometimes too HIGH DISK 100 Percent - I am thinking it has to do with FIREFOX WebGL Game I am running? Thanks

[georgeks]

We had some problems at work with HP Desktops after updating, or upgrading from W10 to W11,
Most -MOST!- were resolved after a BIOS update,
Some required the Intel update for iastor.inf and optane.inf.
Can you post the S/N or Part Number of your Notebook?

[SweetIceTea]

Doing a Disk Cleanup - Could Help? Shall see Thank You

[SweetIceTea]

We had some problems at work with HP Desktops after updating, or upgrading from W10 to W11,
Most -MOST!- were resolved after a BIOS update,
Some required the Intel update for iastor.inf and optane.inf.
Can you post the S/N or Part Number of your Notebook?

I will see - not even sure if its readable - the casing is very very old - I don’t know anything about Tech things LOL BIOS Update?? OH you mean Windows 10 - 11 update ? I will get back to you – for sure thanks

[Rustys]

Since you can access Windows, this report would be beneficial.

[COLOR=rgb(243, 121, 52)]Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/COLOR]

[SweetIceTea]

We had some problems at work with HP Desktops after updating, or upgrading from W10 to W11,
Most -MOST!- were resolved after a BIOS update,
Some required the Intel update for iastor.inf and optane.inf.
Can you post the S/N or Part Number of your Notebook?

OK haven’t had a chance to look at the case - I got this from CMD Prompt – cnn335BYVW I don’t know but I will LOOK if this isn’t it -

[Rustys]

Since this is a Laptop make and model and series.

[SweetIceTea]

Since you can access Windows, this report would be beneficial.

[COLOR=rgb(243, 121, 52)]Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
[/COLOR]

[COLOR=rgb(243, 121, 52)]
Yes I did that for you - but I don’t know how to publish a Snapshot?[/color]

[Rustys]

After you tell it to publish then right click in the text box and select paste.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.