Issue with Inspiron 16 Plus 7620 laptop - Microfreezes, FPS drops, crashes during gaming

[rx0tShw100]

I’m having a problem with my Inspiron 16 Plus 7620 laptop. While playing games on any graphics settings, I’m experiencing microfreezes (the audio functions normally, and all in-game sounds are present, but the screen completely freezes or becomes a slideshow) for 5-7 seconds before they disappear. I also encounter significant FPS drops at times. Occasionally, the game crashes with a BSOD. A couple of times, the game closed with a video card error. I’ve updated all drivers multiple times, and I play with the Ultra Performance mode enabled. During gameplay, the temperature remains around 60 degrees Celsius, the RAM is occupied at 60%, CPU is below 10%, and the GPU temperature is also not too high. What could be causing this issue?

[phillpower2]

What games are involved.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[phillpower2]

Time wasters thread, closed.