ASUS laptop turns on, but NO Windows 10

[rocktot]

Not sure if I dropped the computer or bumped it real hard, but now it turns on, Asus screen, and it gives ONE option"- Control-P -which brings me to a ‘‘log in’’ area that needs a password. Never had a password, got this computer used with Win 10 and lots of good software I dont want to loose. Need some big help please!! thanks

[Pyro]

Do you know the person you bought the computer from? Asking them for any set passwords would be the only solution if you didn’t set it yourself.

Sounds like it could be a BIOS password or a BitLocker password from what I’m looking at.

https://superuser.com/questions/992767/how-do-i-activate-intel-amt-on-my-pc-ctrlp-doesnt-do-anything

Can you take a picture for us so we can verify any guesses?

[rocktot]

Yes if you need it. When I do CTR-P- it says Intel(R) ME Password. there is probably no way to get a password.

[Pyro]

Try following these instructions:
You can unplug and pull the CMOS/RTC battery from the system and wait at least five minutes before replacing it. This will reset the computer back to a factory new state, allowing you to use the default password to access the Intel® Management Engine and Intel® Active Management Technology (Intel® AMT). You will need to re-provision the client after doing this.

You may need to check with your vendor. Depending on OEM and BIOS version, you may need to disable and re-enable Intel® AMT Management Engine (MEBX) to reset the password to factory default. If your PKI DNS Suffix is set for Admin Control Mode (ACM) it will be deleted and it will need to be inputted again for ACM.

NOTE: The computer should be off, power cord removed, and you should be fully grounded to prevent and damage from electrostatic discharge.

[rocktot]

Awsome. There is a number for Asus on the computer I guess Ill call that.
Thanks!!!