Monitor turn on/off my laptop!

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  • jebster
    PCHF Member
    • Feb 2023
    • 1

    #1

    Monitor turn on/off my laptop!

    Hello! I’ve tried to find an answer to my problem online but I’m not getting anywhere.

    I received a Dell laptop and a monitor from my work but I’m having a strange issue. Whenever I have the monitor plugged into the laptop (using a USB-C cable), pressing the power button on the monitor causes the laptop to turn on and off. On a side note, when I have the monitor plugged in, it won’t display anything.

    Besides the obvious power cord, the only other cord that the monitor came with was a DP cable. Unfortunately, the laptop does not have a DP port. Any thoughts on would be going on? Thanks!
  • Bruce
    PCHF Moderator
    • Oct 2017
    • 10702

    #2
    g’day jebster and welcome tot he forums.

    just to be clear, without the external monitor connected, the laptop works fine.
    what is make/model of the Dell laptop, or better still, find the Service Tag sticker and give us that number.

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    • Rustys
      PCHF Member
      • Jul 2016
      • 7862

      #3
      Originally posted by jebster
      I received a Dell laptop and a monitor from my work
      Due to the TOS that you agreed to we cannot assist with work and or business type of systems.

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