Unable To Click In Taskbar

[BobGoblin]

Hello - i ran seagate seatools to check the hard drive for errors and it passed. And it has antivirus installed and it is showing no issues. However, when I type the pin to loginto windows 10 it takes me to the desktop, and I can click on shortcuts on the desktop no issue.

However, if I try to click the start button, it never displays. I can click the up arrow in the right side to see “extra” running programs, and I can hover over the programs to see names, but if I try to click on one (example the wifi icon) it never opens, or never gives me addition options like properties, etc.

What steps do I need to take to remedy this issue?

[Bruce]

let’s get your PC specs…

download Speccy from here; Speccy - Download Builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
paste that link into a post.
One area Speccy doesn’t show is the Power Supply Unit, so also include the make/model of the PSU.

while we wait for those, have you tried these from an elevated command prompt;
[ul]
[li]chkdsk c: /r[/li][li]sfc /scannow[/li][li]dism /online /cleanup-image /restorehealth[/li][li]dism /online /cleanup-image /startcomponentcleanup /resetbase[/li][/ul]

[BobGoblin]

Hey @Bruce - thanks for the reply!

Here are the results from speccy → http://speccy.piriform.com/results/H...ARmt6BX4Oa4DbK

How would I get my PSU info for you?

I have not run the below commands from an elevated command prompt:

1. dism …
2. dism…

Let me do that now.

[BobGoblin]

okay - and results are in

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19043.2364

[===========================84.9%================= ]
[==========================100.0%================== ========] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /startcomponentcleanup /resetbase

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19043.2364

[==========================100.0%================== ========]
The operation completed successfully.

[Bruce]

and has there been any changes to your issue?

[Bruce]

only issues Speccy highlighted were; your C:\ is very low on space, and either your logging in as a user called TEMP or your main account has a cuurputed profile and the system has logged you in as TEMP.

create another user account and log in as that and see if the problem goes away.

[BobGoblin]

no change.

I noticed that myself is that it’s logging me in with a Temp profile even tho I choose my profile and input my pin.

I’ll try to create a new profile…gotta remember how to open control panel with keyboard shortcuts

[BobGoblin]

@Bruce -
Am I doing this wrong? I did
windows + r
typed control

navigated to Control Panel\User Accounts\User Accounts\Manage Accounts

Now I am trying to click on “Add a new user in PC Settings” but nothing is happening.

[BobGoblin]

Update - using netplwiz I was able to create a local account and log-in succesfully.

The issue is non-existent with the new account I just created.

So it is a corrupted user profile?

What options do I have for creating a new account tied to my yahoo account, and not loose my desktop/documents/downloads etc?

[Malnutrition]

https://www.carifred.com/apf/

Must be logged out of profile you wish to fix.

[BobGoblin]

WOW - I wish i had known about this months ago!

Does it work 100% of the time? What is the likelyhood of success?

[Malnutrition]

Works well. I’m sure there are cases when it does not, but I have had success. Nothing is a guarantee when dealing with windows.

[Malnutrition]

Create a restore point prior to running it.

[Bruce]

I also never new about Account Profile Fixer.
I have always created another profile from the system created TEMP account, then signed into the new account.
from there, go to C:\users\old profile and copy its Doc, Pics, Vids, Downloads, Desktop, and Music folders.
anything else is a luxury but if it’s important, you can always find the browser bookmark folder, email folder and anything else that you may need.

[BobGoblin]

Nice recommend on the restore point first - I would not have thought of that.

But the handy app Account Profile Fixer seems to have done the job quite nicely.

Thanks for the support!