HP laptop converted to Chromebook

[Nik9285]

I have a HP laptop that was converted to a Chromebook. How can I factory reset it?
I’ve tried googling it but every process I follow there seems to be options missing from menus.
Thanks

[veeg]

Hello

I assume when you say (do a factory reset) . Do you mean like it was when the laptop originally came out?

[Nik9285]

Hey, yeah

[PeterOz]

What is the serial number of the laptop.
Did you convert the laptop to chrome.
Do you have all your data saved.

[Nik9285]

I was given it from somebody who have converted it to a chromebook, its comes up cloudready if that helps (sorry I’m not great with technology). There’s nothing that needs saved on there.
S/N 5CD14028RZ

[PeterOz]

I put that number in here https://support.hp.com/us-en/drivers...p&type=laptops
and it wants the product number as well.
We might be able to download an image from HP or do a fresh install of win 10.
When I have the specs we will look at the options.

[Nik9285]

Thought it was easier to send that with all the information. I appreciate the help - all I need window for is downloading an exe file as my new Chromebook doesn’t read they files

[PeterOz]

wrong product key that is windows key.
Have a look at this
[ATTACH type=“full”]11438[/ATTACH]

[Nik9285]

A3S73EA#ABU

[Nik9285]

[ATTACH type=“full”]11439[/ATTACH]

[PeterOz]

Hp says no results???

1. Are you happy to try win 10 install
2. do you have a blank usb stick minimum 8GB

[Nik9285]

Yeah I could give it a go.
Yeah I’ve got a USB stick too

[PeterOz]

Could be this one https://support.hp.com/au-en/product...344253/manuals
It has a recovery tool - don’t know if yours will work you could try

[PeterOz]

Reinstall Win 10 Fresh Install

Download the win 10 tool run it to recreate the flash drive – Must be minimum 8GB

Download Windows 10

Watch this video
How To Install Windows 10 From USB - YouTube

In the video at 2:35 Where to install Windows. Highlight each partition and delete.

Then install on the unallocated space.

In the video at 2:54 you will notice it restarts the computer.
When you are doing this and you get to that point Remove the usb stick whilst it is restarting.
Also if you want to setup a local account instead of logging in with a Microsoft account
Turn off your wireless network and or remove the network cable.
This point is 3.32 in the video - Choose I don’t have internet.
If you want to log in with a Microsoft account then leave the network as is.

[Nik9285]

It’s not liking it at all. I think it’s just done!!
Any ideas how I could open an exe file on a chromebook or anyways round it to get it on ym chromebook?