Re-Open Issue with Laptop. Was resolved, but back to poor performance. Did something reinstall?

[Peccant]

more out of curiosity than anything else…
what happens with the battery removed and the charger plugged in?

Nothing. Computer doesn’t respond without the battery (it’s a battery that needs the back cover removed to get at, as well).

[Peccant]

I would also ask whether the laptop runs well without the battery but plugged & whether the power options is set to High/Max performance.

Yes, power settings were set to high/max performance, and Malnutrition also had me use QuickCPU to create a new power setting to supersede those settings and unlock all the cores. Laptop did not respond without the battery (which is behind the back panel of the laptop).

[Peccant]

Yes, power settings were set to high/max performance, and Malnutrition also had me use QuickCPU to create a new power setting to supersede those settings and unlock all the cores.

Here is the other thread where Malnutrition had me run a bunch of diagnostics and fixes, for your reference (this was before we opened this new thread which has a long series of additional diagnostics and fixes as well): https://pchelpforum.net/t/slow-hp-pa...drivers.82262/

[Malnutrition]

(it’s a battery that needs the back cover removed to get at, as well).

So is the plug located on the back cover? Perhaps you can just replace that part. I do not think a bios update is going to help. Your best bet is to take it to a repair shop. It’s definitely hardware problem.

[Bruce]

@Peccant - any news?

[Peccant]

No luck. I had someone look at it - they hadn’t seen the issue before and couldn’t help. I signed up for Hp tech service post-warranty plan and they only had the idea to swap the adapter - which I’ve done with several adapters. I’m hobbling along with the charger with a bent pin - it still works to charge. The “in good shape” chargers with the pin in tact still cause the laptop to clock down. I’m seeing lots of forums with similar issues on HP laptops BUT none of the fixes are working. The latest self-fix I attempted was updating some random patch from the HP Support app which apparently helped someone else. I did update the BIOS - no luck, as expected.

I’m at a bit of a loss - I don’t have a lot of shops in my little area in Nova Scotia to get alternate opinions (plus I can’t go without the laptop for any period of time as it’s my work laptop).

I’m not an expert but given the hardware fixes and symptoms with various pieces, I have such a hard time believing it’s hardware. And any fix I’ve seen online that works is never hardware related - BUT that said, none of those fixes have helped my specific laptop.

[Bruce]

without having to re-read all the previous posts - have you nuke the PC from space - that is, backup it up and reinstall Windows?

[Peccant]

I have not reinstalled windows. I could try that. I backup using a Seagate Backup Tool. Is that good enough of a tool that once I reinstall I’ll have my stuff?

[Bruce]

I’m scared of recommending a backup tool that I or you have not used.
yes, it should be fine, but different backup tools do things differently.

to dumb it down, all you need for a down-and-dirty backup, is to copy/paste these folders; Desktop, Downloads, Documents, Music, Pictures, Videos.
if you have email software, like Outlook, and use an IMAP account, that’s all kept in the cloud and will re-sync once you set the email account up again.
if you use a POP3 email account, and want to keep old emails, you’ll have to find the folder it keeps all the Inbox/Sent Items/Deleted Items etc emails in.

you may also want to go into your browser and export your bookmarks and copy them to your backup locations as well.

and of course include any files/folders that you know you have squirreled away for save keeping that may not be in the normal locations, like financial records, password files, **** stash, that sort of stuff.

[Bruce]

@Peccant - have you had a chance to work on this issue further?

[Peccant]

I have not had the opportunity. I have to find a time where the Windows re-install, should something go wrong, won’t cripple my workload. Should be able to get to it soon.

[phillpower2]

To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopened.