Windows 10 HP 840 G3 Touchscreen Problem

[Reg_Mainville]

Hello everybody, i own a HP 840 G3 laptop running windows 10 that have the touchscreen function. The touchscreen is working, my only problem is that every time i scroll at the end when i lift my finger my computer consider that I’m clicking. So Far i tried updating my drivers, turning it of in device manager and turn it back on but nothing seem to work. Is there anyway i can get it to work properly? Thanks in advance for all your answers.

[TwitchisMental]

Hello, Reg Mainville.

Have you tried re-calibrating the touch screen?

You can do so by following these directions -

1. Type Control Panel in the search bar and open the program.
2. Go to Hardware & Sound and look for Tablet PC Settings.
3. Click the Calibrate the screen for pen or touch input option.
4. Follow the instructions to complete the calibration.
5. Your touchscreen is now calibrated.

[Reg_Mainville]

Hello, Reg Mainville.

Have you tried re-calibrating the touch screen?

You can do so by following these directions -

1. Type Control Panel in the search bar and open the program.
2. Go to Hardware & Sound and look for Tablet PC Settings.
3. Click the Calibrate the screen for pen or touch input option.
4. Follow the instructions to complete the calibration.
5. Your touchscreen is now calibrated.

yes i already tried it and it haven’t change anything. the screen is probably correctly calibrated since it work pretty much as it should at the only exception that when i scroll or perform other gesture like zoom it consider that I’m clicking when i lift my finger off the screen. it get pretty annoying while trying to browse web by example. thanks for your answers and if you need anymore details just ask it will be a pleasure to answer you as fast as i can.

[Bruce]

long shot, is Tablet Mode turned on?
if so, disable it and see if things change.

[Reg_Mainville]

long shot, is Tablet Mode turned on?
if so, disable it and see if things change.

no it is not i even try turning it on to see if it would change something and whatever on tablet mode or not the same issue occur. thanks for your answer!

[Bruce]

let’s get some more eyes on this.

@Bastet @Pyro @PeterOz @georgeks @Malnutrition @Rustys

[PeterOz]

Try this

https://answers.microsoft.com/en-us/windows/forum/all/solved-windows-10-touch-screen-acts-as-mouse/f8dd869d-993b-4f0d-9a92-def0f0f9fc68

[Pyro]

A couple potential fixes suggested on HP’s forum, shouldn’t hurt to try them:
[COLOR=rgb(184, 49, 47)]A) The most promising one is [edit] It is to disable the “Turn on fast startup” option in the power settings. [COLOR=rgb(184, 49, 47)]B) Another one a few people have posted is to disable the touchscreen via the device manager. It is located in the DM under “Human Interface Devices → HID-compliant touch screen”. Of course, that means that you’d no longer be able to use the touch screen. So I’m hoping that solution “A” does the trick.

I’m not all too familiar with touchscreens myself, do you have any external devices plugged in? Mouse, etc?[/COLOR][/COLOR]

[Bruce]

one day they work, the next they don’t, then magically start working again.
we have all been there!!!

will close as solved - even if we don’t know why. :unsure: