USB-C Laptop Dock Dual Monitor Waking From Sleep Question

[comictommy]

Hello. I Have tried to google this, but all methods thus far have failed. Here is what I am working with:

Brand new HP laptop
2 external monitors
MCY USB-C dock

Plugged into the Dock:
USB mouse
USB keyboard
VGA to monitor
HDMI to monitor
Ethernet cable

Settings so far:
Laptop set to not power down or sleep when plugged in and closed.
Monitors set to only use external monitors.
Device manager set to wake from sleep on mouse and keyboard.
Device set to sleep after 10 minutes of no activity.

What I would like:
Device to sleep after 10 minutes of no activity.
Device to wake from mouse and/or keyboard use AND
both external monitors work WITHOUT opening the laptop.

Currently, I have to open laptop, wake with mouse or keyboard. unplug the dock, re-plug the dock and then the monitors work.

Thanks for your help, all!

[Rustys]

Most of that can be found in the poser settings.

What is helpful to know is
Operating System
Version
Release
Desktop Environment

[comictommy]

Most of that can be found in the poser settings.

What is helpful to know is
Operating System
Version
Release
Desktop Environment

Hey Rustys!
Thanks for the reply. Here are the stats:
Windows 11 Home
Version 22H2
Installed on 9-24-22
Typical desktop enviornemt.

[Rustys]

Were you able to find what you needed in the Power setting?

[comictommy]

no, I have the adjusted the power settings as stated in the original post:
Laptop set to not power down or sleep when plugged in and closed.
Monitors set to only use external monitors.
Device manager set to wake from sleep on mouse and keyboard.
Device set to sleep after 10 minutes of no activity.

Still having problem.

[Rustys]

Go into device manager and make sure that the keyboard and mouse are set to wake the system and no tic is in Allow to turn off.

[comictommy]

Already done.

[Rustys]

Been years since I have done one of these and had some of the same issues.

Same for the docking station?

Display card and displays.

@PeterOz anything you can suggest

[comictommy]

Everything related to display and the usb-c dock that has a power management setting is set to allow to wake up and do not turn off to save power.

[PeterOz]

First thing I would try is plugging a wired keyboard or mouse directly into the laptop - bypass the docking station
and test.
We need to see if the laptop or the station is the issue

[comictommy]

Definitely the dock. It woke up fine with the keyboard and/or the mouse plugged directly in.

[Rustys]

@PeterOz thank you

Check the port that the dock is connect to and check the power settings for that port.

Other than that kind of out if ideas. Have you looked at the FAQ on the manufactures site for the dock?

[PeterOz]

Check the port that the dock is connect to and check the power settings for that port.

In the bios check for power to usb

[PeterOz]

Are you using the supplied power adapter to power the dock
If yes, will it work if you disconnect the power adapter and let the usb c port power the device?

[comictommy]

In the bios check for power to usb

Peter, the power is on to the usb.