Black screen when pressed power button ?

[Ajay26krishna]

My Lenovo legion laptop from past 2 days was not opening, when I pressed power button the keyboard lights are lit up and system is on but display is black, after watching some videos and forums about solution, I tried all of them but nothing gives permanent solution,after some testing the display is on after i turn my laptop for few minutes (maybe draining some battery, can feel heat at storage section) and plug it to power cable it working and then again when i restart or shutdown, same problem happens again. Please if u know something help me. when my laptop was on i tried all types of software issues and tested hardware can’t able to find what is the problem

[veeg]

Hello

What were the things you tried?

[Ajay26krishna]

Hello

What were the things you tried?

I tried draining the power from laptop by holding power button for x amount of minutes and even tried unplugging battery and directly connect it to AC port. I don’t if it’s hardware problem or software, the Lenovo vantage software showed every hardware is in healthy state when my screen got on sometimes

[veeg]

Any updates or software downloaded lately ?

[Ajay26krishna]

Any updates or software downloaded lately ?

Mostly no, I even reset the entire c drive and still problem continues, i tried swapping and removing memory sticks too,

[veeg]

Let’s get more help. @PeterOz

[PeterOz]

can you trllus the exact model of the Legion - Different models = different solutions

https://www.lenovo.com/au/en/gaming-pc/legion/

[PeterOz]

I even reset the entire c drive and still problem continues

Was this a windows reset or a reinstall,
Do you have yoyr data backed up

[Ajay26krishna]

can you trllus the exact model of the Legion - Different models = different solutions

https://www.lenovo.com/au/en/gaming-pc/legion/

It’s legion y545 laptop

[Ajay26krishna]

I

Was this a windows reset or a reinstall,
Do you have yoyr data backed up

Updated it to windows 11 and cleaned my windows drive ssd

[PeterOz]

Updated it to windows 11 and cleaned my windows drive ssd

Did this happen before or after windows 11 update
Step 1. Turn on or restart the computer.
Step 2. When the Lenovo logo appears on the screen, press F2 repeatedly. Note: For computers with hotkey mode enabled, press Fn + F2
F9 Restore to the default settings
Reboot.
When you are in the BIOS is the time and date correct?

[Ajay26krishna]

Did this happen before or after windows 11 update
Step 1. Turn on or restart the computer.
Step 2. When the Lenovo logo appears on the screen, press F2 repeatedly. Note: For computers with hotkey mode enabled, press Fn + F2
F9 Restore to the default settings
Reboot.
When you are in the BIOS is the time and date correct?

before windows 11, yes when i was in BIOS date and time was correct, I gave my laptop to local services center, the person in service center infront of me open and removed all different parts(like ssd,hdd,ram,cmons etc) to check any part is fault, still screen didnt opened and at end thier was only motherboard and screen,still no success,he asked me give him more time to check the problem further. From my experience all most all pc parts are safe except cant say about motherboard, i think screen is safe because it do work sometimes, At the end still cant find what is the cause of the problem, right now hope that service center guy solves it. Anyway thank you for your reply’s, will update the situation once laptop came back to me.

[phillpower2]

To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopened.