Dell Inspiron 15-5559 - RAM memory upgrade

[shai05276]

I have a Dell Inspiron 15-5559 laptop
It comes with 8GB of RAM memory
There are 2 memory units of 4GB, this is how they look:
[ATTACH type=“full” width=“282px”]10306[/ATTACH]
I want to upgrade it to 16GB RAM

I purchased 2 units of 8GB of Samsung (PC3):

[ATTACH type=“full” width=“330px”]10303[/ATTACH]
When I connect them to the computer - there is a black screen

I tried to purchase 2 other Samsung units (PC3L):

[ATTACH type=“full” width=“328px”]10304[/ATTACH]

• also have a black screen

I checked RAMExpert software and other websites and software and it says in all of them that my computer supports upgrading to 8GB

[ATTACH type=“full” width=“324px”]10305[/ATTACH]

Attached are pictures of the old memory unit and the 2 new units (different types, PC3 and PC3L) and a screenshot from the RAMExpert software

Anyone have an idea why this is happening? what can be done?

[Bastet]

Did you ensure the new memory has the same clock speed etc? You need to check with the crucial site in order to find the correct upgrade.
Crucial System Scanner | Memory Upgrade Scanner | Crucial | Crucial.com
UK: Crucial System Scanner | Memory Upgrade Scanner | Crucial | Crucial UK
Have you connected just one of the new RAM sticks to see if it boots? If it does then remove this & try the other stick- one may be faulty.

[shai05276]

Did you ensure the new memory has the same clock speed etc? You need to check with the crucial site in order to find the correct upgrade.
Crucial System Scanner | Memory Upgrade Scanner | Crucial | Crucial.com
UK: Crucial System Scanner | Memory Upgrade Scanner | Crucial | Crucial UK
Have you connected just one of the new RAM sticks to see if it boots? If it does then remove this & try the other stick- one may be faulty.

https://www.crucial.com/scanview/BF27349C31D926C3

[Bastet]

It shows the correct RAM for your system & is guaranteed 100% compatible.
Have you tried my other suggestion?

[shai05276]

It shows the correct RAM for your system & is guaranteed 100% compatible.
Have you tried my other suggestion?

Yes, I tried that (connect only one) it doesn’t work

[Bastet]

Then you’ll need to either continue using the original RAM or purchase from Crucial to obtain the correct RAM.
Hopefully you can return the new RAM you have for a refund.

[Bruce]

@shai05276 - still need help?

[Bruce]

abandoned