Laptop won't charge

[Hangyul]

Hi,

I’m currently using a Samsung Galaxy Note Pro 360 for schoolwork (for about half a year? maybe?) which has been working fine since this morning. I used it quite a lot today, running it down to around 20%, which I have done 3 or 4 times before. I got home and plugged it in; when I checked back after half an hour or so, I noticed it was stuck at 0%. Whenever I unplug it, it immediately shuts off, and when I plug it back in, I can use it, which is what I am doing right now. I have done some battery troubleshooting, and just about everything says that my battery is at 98.9% health, which seems to indicate it is fine. It just appears that, for some reason, my laptop is choosing not to charge. I would appreciate any help, as I’d rather not have to go to a repair shop or anything like that.

[Bruce]

sionce it works fine when connected to mains power, that would indicate the power jack and transformer pack are fine, which sadly leaves the battery itself.

if it’s only 6 months (ish) old, it’ll be under warranty still.
you’d rather get this dealt with now for a small inconvenience then fork out your own money later on.

a quick Google search suggests that while the battery isn’t accessible from the outside, it is replaceable once the back plate is removed.

[phillpower2]

Being that the OP revisited the forum but chose not to acknowledge the offer of help from Bruce, thread closed due to lack of any feedback from the OP.