Battery issue

[Swaxa]

I need help with my laptop. Last week I got some battery issues with my laptop. my laptop will turn off everytime I pull out the charger and can’t turn on when it is not plugged in. I have tried taking the battery out plugging it in again and it did not work. I have tried using the troubleshoot for the battery but my laptop can’t find any problems with the battery. It also says that the battery is in good condition.

[phillpower2]

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[Swaxa]

http://speccy.piriform.com/results/C...GWQb1xoBVfJkyp i think this is what you are asking for?

[phillpower2]

Battery
AC Line: Online
[COLOR=rgb(226, 80, 65)]Battery Charge %: 95 %
Battery State: High
Remaining Battery Time: Unknown

Looks like your battery could be bad, the fact that is says Unknown suggests that as soon as you disconnect the charger the charge in the battery drains straight away, short version, it only reports a Battery Charge % when the AC adaptor is powering the notebook.

Long shot but you could try uninstalling the battery in Device Manager to see if a restart and reinstall of the battery helps.[/COLOR]

[Swaxa]

I have just tried that and it did not seem to do anything.
Also sidenote, i dunno if this has anything to do with it, but 2 weeks ago i migrated my windows to an ssd instead of my hdd.
Would you say that a new battery would be my best option?

[phillpower2]

Also sidenote, i dunno if this has anything to do with it, but 2 weeks ago i migrated my windows to an ssd instead of my hdd.

Is that all that has been done and is that when the issue started.

There is something going on with your video chip as well, your both screens are shown to be using the Intel HD 630 and not the GTX 1050 that should be the main video source.

As an asides, upgrading your RAM should have been done before anything else, being in single channel means that it can only work at 50% of the speed that it is capable of and to make matters worse nearly half of your present 8GB is shown to be getting used when the computer is not doing anything.

[Swaxa]

Yeah i migrated my windows about 5 days before this started happening i cant recall other things that i did that could have caused this.

And i think i can change the video stuff in the nvidea control panel.
And i dont really know much about the ram stuff, its not that great.

or maybe i cant do that on nvidea control panel, that was Physx instead

[phillpower2]

Five days before, not likely to be related but at the same time the migrating of the OS does not seem to have worked out that clever, the SSD is set up as RAID and you have Avast and other crapware on the computer and that is what will be eating up your RAM.

Because of the above there is no way of knowing whether or not important drivers are missing, you may be better off to do a clean install of Windows and the Lenovo system drivers, that is the one sure fire way of knowing that the correct drivers are installed and means that you can get rid of RAID.

Any local techs that can check your battery for you.

[Swaxa]

I will try to do a clean install.
What do you mean local tech?

[phillpower2]

Its not just a clean install, it involves a bit of work, you need to get all the drivers that you need from Lenovo and install them in the order that Lenovo say that you must

A store where you can take the battery to get it checked, be aware that should you need a new battery that you cannot just buy any old battery, it has to be of good quality and preferably Lenovo branded, generic replacements do not tend to work out too well, problems with not being recognised, not charging and/or only lasting weeks or months.

[Swaxa]

Do you know a website that has a tutorial on that?

And yes i do have some local tech shops.

[phillpower2]

Post the model name or number of the Lenovo and we will see what we can find for you.

[Swaxa]

Lenovo y520-15ikbn
Serial number: PF1106P6

[phillpower2]

Everything you need from here

Start by running the diagnostics on the battery

[Swaxa]

this is my result