No sound on laptop

[hari123]

Hi, I do not have any sound on my HP 15 laptop. Only if I use an earphone then can I hear any sound.

[Rustys]

So others can assist you

Have you made any software, hard ware changers to the system?

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

[COLOR=rgb(251, 160, 38)]Include the make and model of the Power Supply Unit if this is a Desktop.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/COLOR]

[hari123]

http://speccy.piriform.com/results/oRafHi6Nwe88dehtgvtkWFL

[phillpower2]

Hi, I do not have any sound on my HP 15 laptop. Only if I use an earphone then can I hear any sound.

[COLOR=rgb(226, 80, 65)]There is zero wrong with your audio chip or drivers with the proof being that the earphone works.

Possible causes include you have muted the speakers or the speakers have either blown or become detached from the MB.

Have you made any software, hard ware changers to the system?

It would make things a whole lot easier if you answered the questions that were asked, it avoids suggestions being made that you may have already tried.[/COLOR]