Laptop Freezes

[Bruce]

good question Rustys.

@Dts007 - as a last resort, reformat the drive with the least errors and load a fresh Win10 OS onto it.
but that would be my last spin of the dice.

remember the age of the PC and ask yourself, “is this the line in the sand that I’m not prepared to cross?”

in case I haven’t mentioned it before, even after potentially getting the laptop working, it’s still going to be 10’ish years old (and counting) and you’d be betting that something else is on the cards in the near future based on that one fact alone.

that’s why even if the new SSD doesn’t fix it and the issue is deeper (processor?, motherboard?) at least the SSD can be used for other purposes.

[Dts007]

How did you get the operating system on to the new drive?

@Bruce

I created a bootable usb drive using the Rufus software then I booted it from the usb. The Western Digital is not new it’s just another old drive I have.

good question Rustys.

@Dts007 - as a last resort, reformat the drive with the least errors and load a fresh Win10 OS onto it.
but that would be my last spin of the dice.

remember the age of the PC and ask yourself, “is this the line in the sand that I’m not prepared to cross?”

in case I haven’t mentioned it before, even after potentially getting the laptop working, it’s still going to be 10’ish years old (and counting) and you’d be betting that something else is on the cards in the near future based on that one fact alone.

that’s why even if the new SSD doesn’t fix it and the issue is deeper (processor?, motherboard?) at least the SSD can be used for other purposes.

Thanks, I will keep that in mind.

[Rustys]

Lets get a full speccy report post the link in the next post.

when you did the install did you wipe all of the old data off the drive and install the chipset drivers first then the other drivers in the proper order.

With the system being as old as it is it may have it in it to go.

[Dts007]

Lets get a full speccy report post the link in the next post.

when you did the install did you wipe all of the old data off the drive and install the chipset drivers first then the other drivers in the proper order.

With the system being as old as it is it may have it in it to go.

Speccy report is posted above. Sorry for the messy post and besides the network section, everything else is on there. I still want to be extra careful with some of the information under network, even though Bruce had told me already that they are irrelevant to others. Again, it is not that I do not trust you guys it is just to be cautious when sharing information on the web. Hope you guys can understand and also hope that the network is not the main problem causing the freezing. I am not a spy or a politician just an average guy :giggle: .

Yes, the drive was formatted before the fresh copy of Windows 10 was installed.

As to the chipset driver, I am not aware that I need to install it seperately. I thought when I installed Windows, all other related drivers were also installed automatically. After Windows 10 was installed, I manually installed all updates that Windows could find in Winows Update so I believe everything is up to date.

Speccy report under motherboard:

Manufacturer TOSHIBA
Model Portable PC (rPGA988A Socket)
Version Version A0
[COLOR=rgb(251, 160, 38)]Chipset Vendor Intel
[COLOR=rgb(251, 160, 38)]Chipset Model Havendale/Clarkdale Host Bridge
[COLOR=rgb(251, 160, 38)]Chipset Revision 12
Southbridge Vendor Intel
Southbridge Model HM55
Southbridge Revision 06

I do not know whether this is the driver or not but under Device Manager I could not find any chipset driver except under USB.

Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C

Let me know if these are the ones you were talking about.

Thanks.[/COLOR][/COLOR][/COLOR]

[Rustys]

This is they way we need the speccy report

We can also make it where the mods and admins can be the only ones to see it once posted

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

[COLOR=rgb(251, 160, 38)]Include the make and model of the Power Supply Unit if this is a Desktop.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/COLOR]

[Dts007]

Ok so after thinking about it, I have decided to end it here. I am still not comfortable sharing the full report on the web and there seems not to be a way to share only parts of the report. Thank you Bruce and Rustys for all the help and advice. Admin can end or delete this post and move on. Cheers.

[Bruce]

feel free to reach out to us when you replace the drive if you were heading down that path and let us know how you got on.