Laptop internal speakers stuttering

[Sniper13]

Hello,

I have a problem with my MSI Leopard Pro GP60 2QF, specifically with a stuttering sound coming from its internal speakers. It’s been like that for years but until now I haven’t really tried to solve it because when headphones or external speakers are plugged in, there’s no problem with the sound. It still bothers me though, so I’d like to ask you for some tips that could help me to finally find a solution.

Here I’m adding two Youtube links that demonstrate the difference between normal audio and the audio coming from my laptop’s internal speakers:

Original audio:

[MEDIA=youtube]TxHctJZflh8:1437[/MEDIA]

Recording of the same audio played on the laptop:

[MEDIA=youtube]zzGV-p-OdLI[/MEDIA]

The stuttering also somehow doesn’t have a constant rate (as you can hear, by the end of the recording it gets faster). I tried to reinstall drivers but it didn’t help. I even bought new internal speakers and replaced the old ones but that didn’t work either.

Thank you for any possible help.

[veeg]

Hello

I found this in my research.. Go to post #9

https://forum-en.msi.com/index.php?t...eakers.286771/

[Sniper13]

Thank you for your time, unfortunately it seems like it doesn’t matter if AC adapter is plugged in or not. I also tried to launch the laptop without battery with the adapter only (just for the case) but my problem persists.

[veeg]

Ok let’s get some more help..

@PeterOz

[PeterOz]

This is always hard to fix.
It can be the sound drivers or at times it could be unrelated drivers.
this guide is a good starting point. Click On Me Please Do Not click on any download links that promise to update or fix drivers etc.

[Sniper13]

Thank you, PeterOz. I’ve already tried these 4 fixes before, anyway I’ve tried it again today (more carefully) just to make sure I did everything right and none of these helped so far.

[PeterOz]

Damn
Have you tried a clean boot Click On Me

[Sniper13]

So I’ve just tried it but nothing has changed. Tricky problems like this are quite frustrating but I’m not giving up. Is there something else I can try please?

[PeterOz]

Let’s see whats running
Can you Download and run and then post. Speccy - Free Download
To post: CCleaner Support Community

[PeterOz]

Also do you have access to a blank usb or can you burn a cd/dvd
Download Ubuntu Click On Me you do not have to install anything.
It can run from the usb or cd/dvd. This will help tell if it is windows or not

[Sniper13]

I’ve already tried to run Ubuntu from the usb before, it was a good idea but it didn’t make any difference. Also do you want me to run Speccy after the clean boot or with all the services and programs running as usual?

[PeterOz]

run speccy after clean boot.
If it is doing it in linux it seems to be a hardware problem.
Let’s ask for a second opinion from @Bruce

[Bruce]

you have done a Safe Mode boot with no improvement, last clutch of the straw would be to create a new user account and log in under that new profile.

due to the length of the problem and the numerous things already attempted, I’d be starting with a fresh install of Windows, and if you aren’t already on Win10, getting that.

the boot using Linux doesn’t bode well for a good outcome on that front. but definitely worth a shot.
clean install Windows, backup your personal data first, then install the chipset drivers and check the sound, if no good right off the bat, some fundamental hardware has failed.
if the sound is fixed, keep adding all the drivers it asks for (sound, video, network etc) then add your required software and keep checking the sound after each install.

[Sniper13]

Here I’m posting the result of Speccy analyzing my laptop http://speccy.piriform.com/results/g...QB8pMxCveDSQGk

Also thank you Bruce for your advices. If none of you see anything usable in those results, I’ll try to do the clean installation.

[Bruce]

a couple of little things to try, based on the Speccy report…

remove Avast and Java, reboot and test that.
they can always be reloaded if required. personally Avast (and AVG) is nothing short of a dog’s breakfast and the inbuilt Windows Defender is superior.

looks like you have Windows Updates disabled, so check for those.

and your motherboard BIOS is 6 years old, check the MSI website for an update.