Internet is only slow on my new Laptop (Wifi or Ethernet)

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  • thetinfoiltitan
    PCHF Member
    • Apr 2021
    • 5

    #1

    Internet is only slow on my new Laptop (Wifi or Ethernet)

    Hi there,

    So I recently purchased a laptop that arrived two days ago. This laptop is what I would regard as a pretty decent gaming laptop, an ASUS DASH F15 2021.

    The laptop itself is fast, booting programmes and games is quick and easy.

    The issue I am getting is from my internet speeds. At the moment it is averaging about 1 - 2Mbps, I have tested on other devices on the same network and they will easily get 40Mbps. I have tried connecting the laptop to the router and still the internet is not going any faster. Something is throttling the speeds.

    I have tried updating everything there was to update on the Laptop - Bios, drivers etc - and still no change. I have tried uninstalling and reinstalling the network driver, no change.

    In a way it feels like the speed on this laptop has become worse over the two and a bit days I’ve had it. I downloaded Outriders within an hour and Photoshop within ten minutes on the first day of purchasing it. It’s only really been the last day and a half that the speeds have crashed.

    I’ve looked around and some have mentioned that it could be a third party anti virus being the issue - but I do not have a third party - I am currently using Windows Firewall, I did install Malwarebytes but this was after the issue began to check if I had picked up something. Of course nothing came up.

    I feel like I’m one step away from having to return the device - which I’d rather not do of course - I’ve been waiting for it for around three weeks now and was just getting into the swing of PC Gaming.

    In Network Adapters it lists:
    Intel(R) Wi-Fi 6 AX201 160MHz
    Realtek PCle GbE Family Controller

    Let me know if any additional info is required.
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    You could try this, according from what i read the laptop comes with McAfee antivirus.. Stop McAfee and do a speed test..

    @Rustys

    Comment

    • thetinfoiltitan
      PCHF Member
      • Apr 2021
      • 5

      #3
      Originally posted by veeg
      Hello

      You could try this, according from what i read the laptop comes with McAfee antivirus.. Stop McAfee and do a speed test..

      @Rustys
      Hey,

      First thing I did was remove McAfee - It’s more virus than anti-virus

      Comment

      • thetinfoiltitan
        PCHF Member
        • Apr 2021
        • 5

        #4
        So I tried the Ethernet cable again – this seems to be working fine now - it is just the Wireless internet that seems to be throttled - the comparisons is
        0.14Mbps on Wireless
        71Mbps on Ethernet

        On other devices using Wireless getting around 40Mbps

        I assume it’s maybe something Nvidia or Asus have preinstalled that may be throttling the Wireless, no idea how I would identify this though.

        Comment

        • PeterOz
          PCHF Technical Response Team
          • Mar 2021
          • 4191

          #5
          Can you Download and run and then post. Speccy - Free Download
          To post: CCleaner Support Community

          You should run wired when gaming - But still have to look at why speed is crap.

          Comment

          • thetinfoiltitan
            PCHF Member
            • Apr 2021
            • 5

            #6
            Originally posted by PeterOz
            Can you Download and run and then post. Speccy - Free Download
            To post: CCleaner Support Community

            You should run wired when gaming - But still have to look at why speed is crap.
            Posted here - http://speccy.piriform.com/results/7...hpXPYy6qBTwtCT
            Yeah, I will wire up when gaming. I wanted to use this for work and on the go to (once we’re allowed to leave the house), typically where I sit while working from home has no access point. My wife takes the desk for working.

            EDIT - Previous link I had ethernet cable plugged in - here it is on WIFI http://speccy.piriform.com/results/b...MLZkuEyIoPRJHJ

            Comment

            • thetinfoiltitan
              PCHF Member
              • Apr 2021
              • 5

              #7
              Update - I reset my router and rebooted my PC and even though I have done this many times already it now seems to be responding correctly. I’ve tested the speed every half hour and it’s showing a consistent 70Mbps on each test.

              No idea what was going on, haha. Hopefully it won’t happen again.

              Thanks for your suggestions Peter and Veeg

              Comment

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