Acer predator triton 500 Laptop speakers issue(No Sound)-Only clicking noise while audio is playing

[Xjoy00]

the laptop was working great the all time just suddenly speakers stopped working and only doing weird clicking noise while audio in the background is playing, ihave hard reset the pc and try other solution updated drivers etc. Ihave connected other USB ports audio jack you name it nothing is working, the only things were connected to the laptop was 2 usb external hub hdmi display port and external hdd ihave no idea what is the issue its suddenly stopped working its brand new laptop ido not have warranty in my country so if there’s any solution without send it to lab will happy if you can help me
attached video:

[MEDIA=youtube]8KZAKv4h1vk[/MEDIA]

[veeg]

Hello

Do you still need assistance?

[Xjoy00]

Hello

Do you still need assistance?

Hi there still need assistance I can’t find any support to fix the issue

[veeg]

OK… @Bastet @hackerballs

[Bastet]

If you connect external speakers &/or headphones does the clicking still occur?
If not then the speakers have failed. If yes then the audio board may have failed.
Is the audio driver Realtek, Intel or another?
Try the suggestions here:

https://community.acer.com/en/discussion/590359/my-acer-predator-triton-500-audio-is-crackling-on-speaker-and-headset

https://community.acer.com/en/discussion/632780/acer-predator-triton-500-laptop-speakers-issue-no-sound-only-clicking-noise-while-audio-is-playing

It seems to be a common problem.

[Xjoy00]

If you connect external speakers &/or headphones does the clicking still occur?
If not then the speakers have failed. If yes then the audio board may have failed.
Is the audio driver Realtek, Intel or another?
Try the suggestions here:

https://community.acer.com/en/discussion/590359/my-acer-predator-triton-500-audio-is-crackling-on-speaker-and-headset

https://community.acer.com/en/discussion/632780/acer-predator-triton-500-laptop-speakers-issue-no-sound-only-clicking-noise-while-audio-is-playing

It seems to be a common problem.

Hi there thanks for the reply, I have checked everything, besides opening the laptop.
when I connect external speakers headsets what ever you want it works great. Only the laptop speakers doing the clicking noise while audio playing in the background there’s no sound only click noise. You think it’s aboard failure or speakers failure. I literally checked everything.
What do you think?

[Bastet]

As the sounds works with external speakers & headphones then I’d say the speakers have failed.

[Xjoy00]

As the sounds works with external speakers & headphones then I’d say the speakers have failed.

Will take it apart on Sunday I’ll update soon thank you very much, yes external speakers/headsets works, only laptop speakers stopped working and doing clicking noise while audio playing in the background.

maybe something with the connection abit loose but if needed to replace speakers will do.

[Bastet]

There’s also the option to use external speakers which will give you a better sound quality than the laptop speakers.

[Bastet]

Keep us updated.

[Xjoy00]

Keep us updated.

Final call from technician speakers failure everything is fine, where can iget this exact speakers from?

[Bastet]

You may be able to find them online - eBay or Amazon - but usually you’d have to contact the PC maker or a repair shop to source a new set of speakers.