HP Omen replacement battery not found

[balesleftpeg]

Hello all,

My factory fitted battery was dying so I got a replacement from hplaptopbattery dot co dot uk and installed it myself.

The battery icon at the bottom right says 31% (plugged in) when obviously plugged in and simply 31% when unplugged.

HP Support Assistant tells me the battery is Discharging (31%) - Primary Battery: No Battery (60) - A battery was not detected.

I have scanned online and not found anything particularly similar, just other HP users being advised to uninstall the battery driver, power off and unplug battery, then power on. This didn’t fix my issue.

Also believe I have latest BIOS installed.

Does anybody have an idea on how to fix my problem and charge the new battery?

Thanks.

HP Omen 17-an0xx

[Rustys]

Make and model of the battery

[phillpower2]

I got a replacement from hplaptopbattery dot co dot uk

hplaptopbattery dot co dot uk

[balesleftpeg]

83.22Wh Replacement battery for HP 922752-42

https://www.hplaptopbattery.co.uk/hp-922752-421-battery-142959.htm

[Rustys]

Check the connections to make sure that the battery is connected correctly?
Any pins missing, bent.

HP Omen 17-an0xx

what is the exact model of the system
From what I can find is the battery should be 922753-421
Referencing this video

[MEDIA=youtube]itAcvFYPtgA[/MEDIA]

[balesleftpeg]

Hi Rustys,

Yes, the battery is connected fine, the laptop even runs unplugged so it must be working?
I haven’t had it in use unplugged for long so its stayed on 31%.

[Rustys]

What happens when you charge the battery?

What happens when you discharge the battery?

Does it change at all from 31%

Could be a dud battery.

[balesleftpeg]

How else can I charge the battery other than it being inside the laptop and plugged in?

It discharges when unplugged from the mains and is now on 30%

[balesleftpeg]

Also holds its 30% when it is plugged in

[Rustys]

Also holds its 30% when it is plugged in

then the battery is not charging
how long are you leaving it charging to see if there is any progress
where the charger plugs in does it feel warmer than normal
what about the battery
does the plug and or brick feel warmer than usual

[phillpower2]

Any room for one more here

Ever used third party ink cartridges that will allow you to print but not tell you the ink levels, this could be the HP BIOS not liking a non HP OEM battery, Dell have been infamous for this for years but not seen it from a HP notebook before.

Have you tried running the HP battery diagnostic, info here

You have warranty on this battery so if nothing else helps I would suggest that you disconnect the charger, run the battery down to 0%, connect the charger and if it looks to be charging the battery leave it charging while you will be around but not needing to use the computer, the latter will allow you to keep an eye on things such as the battery being shown to be charging by the notebooks charging LED and as Russ mentioned check if the charger is warm and/or gets hot, if it gets hot that is a warning sign and you should turn off the charger.

[phillpower2]

Thread closed due to lack of feedback from the OP.