ASUS UX362F sleep mode + black screen

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  • Rae
    PCHF Member
    • Jan 2021
    • 2

    #1

    ASUS UX362F sleep mode + black screen

    Hi! I was using it halfway yesterday when the battery became low, then when I went to plug it in the laptop just entered into sleep mode and didn’t wake up. Now it definitely has battery and I tried to force a hard reset by following instructions online but it didn’t work. The laptop will still have the camera on and scan my face thing but it’s just stuck on black screen. Have also tried fn + f7, ctrl + shift + windows + b but nothing happened… Help please I have school
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    Will your laptop run without the battery in and just the charger plugged in?

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    • Rae
      PCHF Member
      • Jan 2021
      • 2

      #3
      Originally posted by veeg
      Hello

      Will your laptop run without the battery in and just the charger plugged in?
      Hi unfortunately I can’t remove the battery

      Comment

      • veeg
        PCHF Director
        • Jul 2016
        • 8982

        #4
        Can you use a different charger?

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