Laptop not detecting any external microphone - Conexant

[Lorathia]

Hi there,

I’m posting for my partner.
We have tried everything that we can find on google, to try and get her laptop to detect a microphone on a headset to be detected, but with no luck so far.
It was working fine, then she had a fresh install of windows 10 done and now it just isn’t detecting the device at all.

We have tried:
[ul]
[li]Uninstalling and reinstalling the conexant audio drivers on device manager[/li][li]Checking for updates on the device manager[/li][li]Tried different microphones[/li][li]Used the troubleshooter that’s built into windows (Does that thing ever work? lol)[/li][li]We have made sure that Conexant is running on start-up and it is[/li][li]We have tried the Smart Audio program to get things to work and that’s unsuccessful[/li][/ul]
The only thing that does sort of help is Smart Audio, if she changes the jack configuration to something else then back to headphones it will make the built in microphone a little bit clearer, but it’s still pretty bad really.

Her Laptop Specs are:
Lenovo 80FF Laptop - Windows 10
Processor: Intel (R) Core™ i3-5020U CPU @ 2.20GHz. 2200 Mhz, 2 Core(s)
Baseboard: Lenovo G70-80
Graphics Card: NVIDIA GeForce 920M
RAM: 1GB
Resolution: 1600 x 900 x 60 Hertz

Neither of us are the best with technology, so please try not to use many big tech words!

Thanks for your help in advance

[veeg]

Hello

What build/version of win 10 do you have?

[Lorathia]

Hello,

It is Windows 10 Enterprise LTSC 64-bit

[ThomasDiSantarem]

You need to allow applications and programs to access the microphone.
In Windows 10, this can be done in the following way:

Open Windows options, for example, with the key combination “Win + i”
Select the “Privacy” menu
In the window that opens, on the left, select the “Microphone” tab
In the “Allow applications to access microphone” field, enable access.

[Lorathia]

We have already tried that, and it still doesn’t detect it

[veeg]

@Bruce

[Bruce]

what external mic have you tried?
is it a true stand alone mic or a headset?
have you tried a USB mic - I have no trouble with those, whereas the 3.5mm types are usually fine but as you have found, can make you go down many rabbit holes. if you haven’t got one, I would really recommend getting these types.

and if a 3.5mm type, is it a 3 pole or 4 pole plug? to find out, count the silver bands on the plug.
and into which port are you plugging it into?

and any reason why Win10 Enterprise? we have had a few media related issues here and there seems to be a common thread of some being Enterprise, I’m wondering how good the media capabilities are, compared to Home or Pro.

[phillpower2]

Thread closed due to lack of feedback from the OP.