Laptop keeps freezing & really slow

[Evan_Omo]

Understood. You’ll need to download the Media Creation Tool when you have the time so you can upgrade the laptop at your convenience. I would disable all the 3rd party programs and see if the laptop performance improves.

[Loosie]

OK, so I’ve updated the machine, disabled the Google progs, but it is still happening. It was good since the Windows update, completed yesterday morn(tho don’t know she did much on it yesterday) She had noticed it got slow & sticky after a flat battery, so I told her to leave it unplugged & let it run out.

She commented this morn that it still hadn’t run out over night - usually goes flat relatively quickly even while not used. When it finally went flat today & she plugged it in & turned it back on, it was again slow & glitchy. She then turned it off & on again & it now seems OK, but she hasn’t done anything on it.

Oh & it also gets very hot occasionally(it is now) for no apparent reason, without stuff open(like now). So… something to do with the battery? Something about overheating…? What’s the next step?

[Evan_Omo]

Is the battery removable? If so I would use the laptop without the battery plugged into the unit and see how it performs. Also I would open up the laptop and blow out any dust inside the unit as well.

Then boot into Windows, click Start< type Command Prompt, right click on Command Prompt in the search results and click on Run as administrator. After the Command Prompt window opens type chkdsk C: /r and hit enter. Then type Y to confirm the disk check and restart the computer to allow check disk to run.

Also set the power plan to high performance in the Control Panel as well.

[Loosie]

Ok thanks will try all that today.

[Rustys]

Do you still need assistance

[Evan_Omo]

Any update on this issue?