Laptop keeps freezing & really slow

[Loosie]

Hello,

My daughter’s Acer Aspire One has issues. It keeps freezing & can’t do anything, except use the physical off switch to reboot. Thought maybe something to do with having Avast(there was another thread that got closed, which had logs but got closed) which I uninstalled, but understand there’s still some ‘dregs’ left - according to Speccy. Can anyone help please??

Speccy log here; http://speccy.piriform.com/results/t...MpSD6OrnVaAmv8

[Evan_Omo]

Hi,

Try performing a Clean boot in Windows and see if the same behavior occurs.

[phillpower2]

Thread closed due to lack of any feedback from the OP.

[phillpower2]

Thread reopened at request of OP.

[Evan_Omo]

Any updates on this issue?

[Loosie]

Yeah, still happening. I thought to do another clean on it(just thru the Windows cleaner) before I did a clean boot, but it hung on that too. So… clean boot. What next?

[Evan_Omo]

When the laptop freezes, have you opened up Task Manager to see if your CPU usage, RAM usage or disk usage reaches 100% usage?

What version of Windows 10 are you using?

[Loosie]

OK, so the only services that were happening, after hiding all microsoft stuff, were Google Chrome & Google updater, and 2 Origin things - this Origin is some kind of base program needed to run a game my daughter has, called The Sims 4. So I’ve re-selected the Google apps & left the Origin ones disabled. Will tell you if the prob happens in following days… unless you have any other info, suggestions, know Origin to cause this prob…?

[Loosie]

Hi Evan, no I haven’t done that - when it freezes, can’t do anything tho, except turn it off via the physical button. Can move the mouse, but nothing works. It’s Windows 10.

[Loosie]

Ah, sorry, Windows 10 Pro Version 1903

[Evan_Omo]

Ok lets try updating to the latest version of Windows 10 and see if the performance improves, Download Windows 10 Media Creation Tool and update the build to version 2004 and see if that solves the freezing issues.

[Loosie]

Thanks. Should I give it a few days to see if the prob happens after switching off that Origin prog? Or just do the update? Is this a big thing to download/install? It’s been my experience that updating Windows has been in the past & I am on satellite internet - so slow & small amnt of data. I can hopefully set it up to do it between 1-7am tho, to use off peak data…

[Evan_Omo]

Yeah it will take a good amount of time to download especially over Satellite so I would disable the origin program and then update the build to 2004 over the next few days and then test the laptop to see how it performs.

[Loosie]

OK. Any way to download the prog via my download manager, so I can do it ‘off peak’?

[Loosie]

Well it’s going slow again, without that Origin program. Is it worth disabling the Google ones in the clean boot? My daughter also said it seems to go flat pretty quickly - maybe needs new battery - and whenever she doesn’t plug it in in time & it shuts down, when she restarts it, it’s sticky. As now. I’ve just asked Microsoft if they can give me the program link, so I can download it later. Dunno how long they’ll take to reply… Just with this Corona bizo, don’t want to run out of data when my kids need it for school too…