My laptop keeps going to sleep

[Mowh3n]

@Bruce
It happened again.
I changed to KMplayer and shockingly it was fine for 3 days and there was no problem.
I thought it was fixed but didnt mention it here to make sure.
And it happened again.
It wasnt the same when i changed to potplayer, it started happening right the day i changed to potplayer
And all of this makes me think the media player is not involved either.

What else could it be?
If it’s malware or hardware what should i do?

[Bruce]

I’d love to help further but adhering to forum rules, it’s now best to move you across to the Malware Support Team.
@gus @vger @Malnutrition

[Mowh3n]

I downloaded CCleaner & malwarebytes.
None if them helped
Does that mean the hardware is the problem?

[jmarket]

Will leave this thread here atm so others may contribute.

Please mowh3n, do not tag helpers

[Bruce]

as to hardware being the issue - i cannot definitely rule that out, but it’s unlikely, as if it was, you’d see the problem at lot more than the times you are.
it seems to be software, as sort of proven with your KMplayer versus PotPlayer test.

personally, I’d be chasing 3 avenues - 1) complete malware scans looking for gremlins, 2) thorough PC cleanup including uninstalling unwanted software, and 3) fresh install of Windows if the first 2 didn’t help.

[Mowh3n]

Well i used CCleaner for the 1st step, it didnt work, i used malwarebytes for the 2nd step, it didnt work either.
So i think i’ll have to reinstall my windows.
Now what i want to know is, do i need to clear my whole hard drive completely or just clearing drive C and reinstalling the windows is enough?

[Bruce]

if you want a clean install of Windows, it would be best to allow Windows to delete the partition it is currently installed on as it loads.
it’s one of the first few prompts it spits out when you run the install file.

it goes without saying - make sure you backup all your data.

[Mowh3n]

I havent had the chance to change my windows because im actually thinking about changing to ubuntu.

And some new (kinda) light has come to this problem that my laptop has been having.
So it goes to sleep when im watching videos.
Sometimes when it happens, im busy with my phone and i dont wake it up right away and it turns itself back on (from sleep) after some time.
Im not sure if it would happen everytime if i dont wake it up.
But it has happened for 3-4 times now. Im gonna test this more but could this mean anything?

[Bettley]

Hello

Once my friend had a similar problem. Sadly all i remember is the solution i found for the problem and no other details. I updated the bios. After that it never went to sleep on its own again. I hope this works for you and if you already tried that im sorry if i missed it in replies.

Regards

[Mowh3n]

I did all three!
Used ccleaner, didnt work
Malwarebytes, didnt work

I reinstalled windows (only cleared windows installation drive), Didnt work.

Should i clear my whole laptop and reinstall windows again? Or i should send it for hardware check, or i dont know!
I’m so frustrated about this.

[Mowh3n]

Also this doesnt happen exclusively on media players. It happened when i was watching streams on twitch website.

[Bettley]

Once again I kindly recommend you updating the bios. The problem you’re describing is almost the same my friend had and was solved by updating the bios after nothing else worked for a whole year.

There is plenty tutorials on youtube on how to update bios and it isn’t too hard. Honestly nothing to loose. Just double check you’re installing the right version of bios for your pc/motherboard and you’re golden.

I am insisting only because i know how frustrating it can be.
Best of luck

[Bruce]

to rule out any sort of software issue, I’d be reloading a fresh version of Windows.
then as soon as it’s installed and running, start watching videos and using media players and see if the problem returns.
if all good from the get-go, then install one or two new programs at a time (Office, Photoshop, VLC etc) and repeat the exercise of watching videos.
the idea is that when(if?) it happens again, you’ll have an idea as to what could be causing it.

(and yes, the BIOS update is definitely worth a stab)

[Mowh3n]

Thank you, i’ll try both of these tips and get back to you!

[Mowh3n]

Umm i cleaned my hdd and ssd
I reinstalled windows
I installed the following 6 apps:
Google chrome, IDM, steam, k-lite mega codec, openvpn and Search everything.

I tried watching videos, it didnt happen but about 2 minutes after opening twitch website and while i was logging in, it went to sleep.
I didnt play any videos but i think twitch was playing some video automatically in the background.

I also tried updating my BIOS using winflash.
It said my bios was up to date.
I checked the asus website for newer bios and i downloaded it and tried to install it with winflash but it said my own installed version was newer than the one i downloaded which is not true because the one i downloaded has a newer release date.

What should i do now?