Why is my laptop turning off?

[Jhimbo3]

The battery is fully charged, it isnt too warm so why is my laptop turning itself off? I tried to return to factory setting but it turned off whilst booting up. HELP!!!

[Rustys]

How old is the battery in the laptop?

What are your power setting set to?

Is is shutting off or going into hibernation or sleep?

Is the battery showing that it is drained when it shuts off?

Does this happen when connected to power with or with out the battery?

When was the last time the dust was cleared out of the computer?

[Jhimbo3]

The battery is as old as the laptop so about 1.5 years old.
I’m not sure what you mean about the power setting.
It shuts down completley.
It shows that the battery is fully charged.
Both, connected or not.
It was never cleaned as my warrenty just recently run out and one of the screws is under a warranty seal.
The battery is built in so I don’t know if I can replace it.

[Rustys]

You can usually find the power setting under the battery information within the control panel. What operating system and version is installed onto the system?

It may be shutting of if the system has to much dist where it can not get proper air circulation to cool the system. It shut its self off to prevent damage happening.

You do not have to take the system apart you can just blow the air through the vents.

Get some cans of compressed air and blow the system clean. Make sure the system is powered off and unplugged. Remove the battery if a laptop if the battery can be removed.

Read the instruction on the can. Spray in short burst and when the can start to feel cool to the touch switch to a different can. After they warm up to room temp they work fine.

Do this in a well ventilated room or outside this way the dust does not settle all over the inside furniture or worse you or someone inhaling it.

Do NOT turn the cans upside down turn the system. Remove the battery and blow that our as well.

NOTE: You take the chance of wrecking the bearings with the compressed air. Compressed air can actually accelerate the fans beyond their rated speeds and damage them, if you are cleaning them out with air, it is often recommended to hold the blades in place with a toothpick or other non-conducive material.

NOTE: Do not use a vacuum to clear the dust they can cause a static discharge and end up toasting the system or a components. There are also jumper on the boards that could be sucked off and then the system would be bricked.

Let us know if that does and or does not help.

[Rustys]

Other causes could be to Ram and Hard drive failure.

How long does the system stay running prior to is shutting off?

[Jhimbo3]

Used compressed air to clean the fans
It could stay on between 1-5min but now the power button doesn’t respond. Clicking, holding, nothing happens

[Rustys]

What is the make and model?

@phillpower2

[Jhimbo3]

MSI GP62 7RD Leopard

[phillpower2]

It could stay on between 1-5min but now the power button doesn’t respond. Clicking, holding, nothing happens

A few questions for you

Does the AC adapter get warm at all when connected to the notebook, better still would be if the AC adapter had a charging LED on it to show that it was getting power.

Have you changed the fuse in the plug, if yes and there was no change, try a second replacement fuse and an alternative wall socket.

Is the DC jackport on the notebook in good condition, not loose etc.

Is the AC adapter the correct one for the notebook and is it in good condition.

Will wait on the answers to the above and for now just leave the link here for info.

[Jhimbo3]

I can’t answer all the questions at the moment but I will answer the ones that I know the answer to.
No, the adapter does not have an LED to indicate if it’s getting power.
The DC jackport is in good condition. It is not loose.
The AC adapter is also in good condition and is the original that came with the laptop.
I discovered that I can turn it on when the cable is plugged in but after 30-60min it turned itself off.
I’ll check later to see if the adapter is heating up when it is on and I will get a new fuse to check if it changes anything.

[phillpower2]

I discovered that I can turn it on when the cable is plugged in but after 30-60min it turned itself off.
I’ll check later to see if the adapter is heating up when it is on and I will get a new fuse to check if it changes anything.

No need to worry about the fuse or the adapter heating up, the fact that the notebook will turn on means that the charger and fuse are working, this proven by the fact that the charger gets warm (not hot) which is normal.

If you are comfortable with opening up the notebook I would follow the cleaning guide suggested in Rustys reply #4 and with the help of the disassembly guide here remove and reinsert the RAM as part of the cleaning process.

[COLOR=rgb(184, 49, 47)]NB: If you do open up the computer for cleaning.

The AC adapter must be disconnected first.

Once the base of the notebook has been removed you should remove the main power brick.

Press the notebooks power on button for around 20 seconds to get rid of any residual charge in the system.

Remove the RAM and store it safely.

Carefully do the cleaning, replace the RAM, replace the base of the computer etc and test.[/COLOR]

[Jhimbo3]

I am not confident enough to open it up. I’ll send it to a repair shop because not onpy that but the keyboard is also not working properly, the F1, RFC, 8, 9, 0, #, Delete and Backspace are not working. I tried using compresses air to blow anything from under there and they still don’t work. So I’ll just send it to the repair shop as the chances of me breaking it further outwieght the cost of repair.
Thank you for your help as without it I would not even know that the problem is caused by the battery/power.

[phillpower2]

Please ensure that you ask any tech or tech store for a quote and stress to them that they must not dismantle the notebook until you have the quote and have given them the go ahead to carry out the work, it is a big and expensive job to replace the keyboard on your model of notebook, you may wish to sit down before they give you the quote.

[phillpower2]

Any update for us Jhimbo3?

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.