Freezing When Bumped

[Aviciinator]

This post is in no relation to my previous as its for my laptop. Sometimes when I knock my laptop or bump it, the mouse & keyboard freezes, my wifi icon disconnects, and I have to hard restart. Whats the cause?

[jmarket]

Sounds like it could be a bad mainboard or a bad hard drive.

[Rajcetted129]

I’ve read something like this on a forum months ago. It was because of a sensitive hard drive. What’s your laptop model?

[Aviciinator]

Acer aspire 5755g. But just note that other times I can knock it and it’ll be fine…

[Aviciinator]

Its literally just done it again and it wasnt even bumped. Are there any logs I can send you?

[jmarket]

Sorry @Aviciinator. Your post slipped into my alerts but at the bottom. Going through them as we speak

Try doing a couple scans for me.

[ul]
[li]Click on the Start button and in the search box, type Command Prompt[/li][li]When you see Command Prompt on the list, right-click on it and select Run as administrator[/li][li]When command prompt opens, copy and paste the following command into it, press Enter. [/li]
[ICODE]sfc /scannow[/ICODE]
[li]Wait for this to finish before you continue[/li][li]Copy and paste the following command, press Enter.[/li]
[ICODE]findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\sfc.txt[/ICODE]
[/ul]
That will create sfc.txt on your Desktop. Please attach sfc.txt to your next post:
[ul]
[li]Open Reply window. Click ‘More Reply Options’.[/li][li]Go to the end of your text (if any).[/li][li]Click ‘Choose Files..’[/li][li]For ‘File name’ paste this: %userprofile%\Desktop\sfc.txt[/li][li]Click the ‘Add to Post’ link which will appear on the right when the file has been uploaded.[/li][li]Click ‘Add Reply’.[/li][/ul]

Let’s test your RAM to ensure your RAM is OK

[ul]
[li]Click Start, type mdsched.exe in the Search box, and then press Enter.[/li][li]Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.[/li][li]Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.[/li][li]When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.[/li][/ul]

[Aviciinator]

Sorry @Aviciinator. Your post slipped into my alerts but at the bottom. Going through them as we speak

Try doing a couple scans for me.

[ul]
[li]Click on the Start button and in the search box, type Command Prompt[/li][li]When you see Command Prompt on the list, right-click on it and select Run as administrator[/li][li]When command prompt opens, copy and paste the following command into it, press Enter.[/li]
[ICODE]sfc /scannow[/ICODE]
[li]Wait for this to finish before you continue[/li][li]Copy and paste the following command, press Enter.[/li]
[ICODE]findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\sfc.txt[/ICODE]
[/ul]
That will create sfc.txt on your Desktop. Please attach sfc.txt to your next post:
[ul]
[li]Open Reply window. Click ‘More Reply Options’.[/li][li]Go to the end of your text (if any).[/li][li]Click ‘Choose Files..’[/li][li]For ‘File name’ paste this: %userprofile%\Desktop\sfc.txt[/li][li]Click the ‘Add to Post’ link which will appear on the right when the file has been uploaded.[/li][li]Click ‘Add Reply’.[/li][/ul]

Let’s test your RAM to ensure your RAM is OK

[ul]
[li]Click Start, type mdsched.exe in the Search box, and then press Enter.[/li][li]Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.[/li][li]Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.[/li][li]When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.[/li][/ul]

Not sure why its giving me the error when I enter the second command after it finished scanning. Any idea? File attached.

[Aviciinator]

If its easier, we can set up a teamview session?

[Rustys]

If its easier, we can set up a teamview session?

Due to legal and safety concerns all support has to be done through the forum only no exceptions.

[Aviciinator]

Due to legal and safety concerns all support has to be done through the forum only no exceptions.

Im giving my consent. Besides, its a newly reinstalled system so theres nothing to protect. I would rather have my laptop running fine than follow some rules of law.

[Rustys]

Im giving my consent. Besides, its a newly reinstalled system so theres nothing to protect. I would rather have my laptop running fine than follow some rules of law.

As stated there will be no exception all assistance is preformed through the forum.

[Aviciinator]

Hello?? Still doing it without even being bumped now.

[Rustys]

jmarket may have missed your information

Since this is a laptop check where the plug goes into the system and see if it is loose or feels hot.

From the sounds of it could be the main board starting to fail or when the power connects to the laptop could have come loose.

Have you tried removing the HDD and reconnecting it and see if that makes any difference.

Also run a CHKDSK /r on that drive and to see if there are any bad sectors in the drive. Post the results in your next post.

[COLOR=rgb(243, 121, 52)] Run CHKDSK using Command Prompt

To post the results for the Check Disk

Press Windows Key + X
Select Event Viewer
On the left expand the Windows Log folder
Now Select Applications (may take it a few to load)
In the middle looking under Source scroll down the list looking for Wininit
Click on that and on the far right click on Copy then Copy Details as Text

Now in this thread just paste the information
Right click with the mouse and select paste
or
Press the Ctrl Key + V[/COLOR]

[georgeks]

When around 2000 companies switched from lead soldering to lead-free soldering, a defect started popping-up: BGA Failure or Ball-Grid Array Failure.

This was the result of using the same tools with the new soldering wire.
It turned out that the lead-free soldering required higher temperatures, which the old tools could not generate.

BGA failure meant that the soldering had developed cracks.

Intermittent failures, freezes, restarts were common issues, and we were at a loss as to what method could provide a diagnostic/solution to identify the issue in a system.
…
HP came up with a simple solution: Run a “heavy” program on the system, and then lift it from a corner: If anything happens a BGA failure should be suspected

[Rustys]

@Aviciinator do you still need assistance?